This profile has been claimed by the business owner or representative.
Sherwood Nissan
- Automotive
- Sherwood Park, AB
About this business
Location details
10 Broadway BLVD, Sherwood Park, AB, T8H 2A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I have clearly requested service advisor Shannon at the reception bay at 10:30am please don’t wash my vehicle because GlassMasters Auto-glass replaced my windshield same day morning and they instructed not to wash vehicle for the next 24 hours. She agreed and promised only do oil change . She also said work will done in 45 minutes as my vehicle is the next one. I waited the dealership reception area. After 45 minutes I got a call from another service advisor Daniel and I was not able to pick up phone. He left a voice mess... read more
Business response:
Dear Dani, Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you encountered during your recent visit to Sherwood Nissan. We take customer feedback very seriously and appreciate you bringing this matter to our attention. We tried giving you a call and left a message. We would like to discuss your concerns further and work towards a resolution that satisfies you. Please reach out to our service head at (780) 449-5775. Once again, we apologize for the negative... read more
Its not good
Business response:
Hi Jomen, We are sorry to hear about your experience with Sherwood Nissan. We value feedback from our customers, as it helps us improve our services. I tried giving you a call twice and left a message. Please reach out to us at (780) 449-5775 so we can have a better understanding of your situation and work towards a resolution. Thank you for bringing this to our attention. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
I had a schedule one time, they're not completely fixed and I have to go back for the parts are not complete, so for me it's a waste of time go back & then.
Business response:
Hi Conrado, thank you for the feedback. I tried calling and left a message. Can you call me back so I can get this sorted out for you. Andrew Quinones General Sales Manager
My car was not washed after the service. Other dealerships provide a quick wash for vehicles still under warranty.
Business response:
Hi Ahmed, thank you so much for taking the time to chat with me today. Stop by anytime you are close by and we can wash your car free of charge. Thanks again for choosing Sherwood Nissan. Andrew Quinones General Sales Manager
Not satisfied with the work they done in my nissan rogue..have a engine light and diagnos with tie rod problem and misfire spark plug within 24 hours the engine light appears again...and in the second diagnosis they say mass airflow and engine filter...hoping that this is the right diagnos...
Took my car in for service, which it was completed without issue. When they called to say that car was ready, I was informed about a timing case leak and transmission leak. When I questioned the advisor as my car has had no visible leakage on the ground I was informed that maybe it was leaking into the oil pan. When I came back to pick it up, I brought my dad. We asked about the leaks, was informed that it was probably leaking on the side of the engine. We could not get any true answers of where it was and nothing was record... read more
Business response:
Hi Sheri, I will get Cesare my service manager to reach out and help. Thanks again. Andrew Quinones General Sales Manager
I specifically spoke to Nicholas about the undercoating underneath my car twice when I dropped my car off and when I picked it up. I was led to believe that it was done. When I picked up my car it looked great but when I checked unnderneath he did not do the undercoating! This is frustrating because it definitely needs to be done as the old coating is visibly peeling off. I spoke to the service desk staff and the lady with red hair took pics underneath my car and agreed with me. Now my car is rebooked to have this done. I am... read more
When a person makes an appointment for 7am they expect that their car is going to be one of the first cars done. We made it clear that I needed my car and yet it was in the afternoon when I was able to pick it up.
Nick ( service ) was awesome. He made sure the problem was solved.
Frequently asked questions about Sherwood Nissan
How is Sherwood Nissan rated?
Sherwood Nissan has a 4.7 star rating with 5,670 reviews.
When is Sherwood Nissan open?
Sherwood Nissan is open now. It will close at 9:00 p.m.