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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The dealership lied to me about add ons they would provide at no cost. They told me tint, door guards, wheel locks and nitrogen filled tires would be provided. They did not start the process prior to my purchase and now they refuse to honor it.
Business response:
Thank you for sharing your concerns about the additional features that were discussed during your visit. We understand your frustration. Your experience is certainly not the standard we strive for, and we take situations like this seriously. We would like the opportunity to review what happened and work toward a resolution. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can discuss your specific situation and find a path forward.
Super unprofessional to have a 3% fee for credit card processing and not state that when the care is dropped off.
Business response:
Thank you for bringing this to our attention, and we understand your frustration. Transparency in our pricing and fees is important, and we recognize that unexpected charges can be concerning. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can address this matter directly with you.
Communication was not always good here
Business response:
Thank you for bringing this to our attention. We understand how important clear and consistent communication is when working with your vehicle needs. Your experience is concerning, and we recognize that reliable dialogue is essential for building trust with our customers. We want to ensure that every interaction meets your expectations and provides the clarity you deserve. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can discuss your experience further and work toward improving our communicati... read more
Still can't open the tailgate despite shocks being replaced. Key fob snafu. But Anthony Jenkins was so helpful and kind, setting me up with Lyft so I could come and go as needed 4 times!
Seems to me that assigning a knowledgeable person to handle quick jobs is the way to go. Waiting around for 1.5 hours for a check of the air in my tires, service as required and reset the warning light on my dash, should've taken about 15 minutes tops. Whaddaya' think?
Business response:
Thank you for sharing your thoughts about your recent service experience. We value your patience during your visit and appreciate you taking the time to share this feedback with us. We're always working to improve our processes so that quick services are handled as efficiently as possible.
Showcase honda is a scam bought a certified used car the remote start didn't work we took it to service and they made us pay to fix it.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your feedback helps us identify areas where we can better serve our customers and improve our processes. We would appreciate the opportunity to discuss this matter further with you. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can work toward a resolution.
The service was not up to par with other Honda dealerships. The car went in for a oil change and a recall. The recall was a fuel pump replacement. The tech spilled gas's on the carpet in the back seat . He never disclosed the spill . When we pick up the car it had a very strong smell of gasoline. The service advisor said that was normal and just to roll down the windows! By the time we got home we had a headache and nausea. We call he service manager manager and he asked us to bring it back in . The manager was nice but coul... read more
Business response:
We're very sorry to hear about your recent experience and the concern caused by the fuel smell in your vehicle. We appreciate you bringing this to our attention, as feedback like yours helps us address these issues and prevent them in the future. We'd like the opportunity to discuss this further and see what more can be done to make things right. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 at your earliest convenience.
All went well until they tricked me into some $2000 extra that I said I didn't want
Business response:
Thanks for sharing your experience with us. We're pleased to hear that most aspects of your visit went smoothly. We understand your frustration regarding the additional services that were presented during your visit. Your feedback is valuable to us, as we strive to ensure all our customers feel comfortable and informed throughout their experience. We take these concerns seriously and will use your input to improve how we communicate about additional services. We appreciate you taking the time to share your thoughts, as it he... read more
The people are nice but it seems like they are only out to deceive you into making more money. My car was listed for $23,500 but when I decided to move forward with buying, they tacked on over $4,000 for miscellaneous items such as protective coatings and protections. It took me speaking with their manager to get these items removed from the total cost. Also, I was told my loan was with one company as it was listed on my paperwork but ended up being a completely separate company.
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way. We appreciate that you recognized the helpfulness of our team members, and we're glad the manager was able to work with you to address your concerns about the charges. Your experience helps us identify areas where we can improve our processes. We would welcome the opportunity to discuss your experience further. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we ... read more
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.