Showcase Honda

4.4

Car Dealers
Phoenix, AZ

About this business

Automotive Car Dealers

Location details

1333 E. Camelback Road, Phoenix, AZ, 85014, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 9:00 p.m.
Tue	7:00 a.m. to 9:00 p.m.
Wed	7:00 a.m. to 9:00 p.m.
Thu	7:00 a.m. to 9:00 p.m.
Fri	7:00 a.m. to 9:00 p.m.
Sat	7:00 a.m. to 9:00 p.m.
Sun	10:00 a.m. to 7:00 p.m.

4.413,471 reviews

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2016 HONDA HR-V LX Owner

4 years ago

Took car for oil change and wheel alignment. However, I had doubts whether oil was changed because sticker was not changed and oil gauge showed oil at 40% so I had to take it in to have it checked.

Business response:

Thanks for the review, we'd like to speak with you to understand your concerns further. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.

2017 HONDA PILOT EXL Owner

4 years ago

Showcase told me they they pulled the cam sensor and reported wear. It had never been touched. They are not to be trusted. They told me they measured cam end play. They "lost" the measurements. It had never been touched. They have unethical practices and are corrupt. Honda does not stand behind a Honda documented cam defect reported on 2016. On a less than 60 k engine but in service 63 months. Beware do not give them your money.

Business response:

Thanks for the feedback, we don't stand by unethical business practices. As you are the second owner with no factory/extended warranty, unfortunately Honda declined to assist with the issue as well. We would be happy to answer any questions/concerns further however, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.

2015 HONDA ODYSSEY TOURIN/TOUR ELITE Owner

4 years ago

I didn't interact with Showcase as the car was sent there from collision service. They were able to correct all of the sensor problems and it is running well.

Business response:

Thanks for the feedback. If there was anything we could have done to earn your 5 stars, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.

2016 HONDA ACCORD LX Owner

4 years ago

I received my car back damaged and I didn't notice the damage until 2 days later. I showed my service person the damage and he went to go talk with Shawn the manager. He then took me aside (away from the other customers) and then told me there was nothing they could do. They have cameras all over the dealership and my car was sitting outside overnight. I watched Shawn walk around the dealership for 10 mins and then I went up to him to ask if he was Shawn. Terrible customer service!

2021 HONDA PASSPORT SPORT Owner

4 years ago

Something always ends up happening. This time they forgot I was waiting for a shuttle so I ended waiting for car to be done for an hour.

Business response:

Thanks for the feedback, we apologize for the inconvenience so we want to grab the details of this situation and find a solution for you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.

2003 HONDA CR-V EX Owner

4 years ago

They left a door panel off after having the door apart. Could not fix key cylinder, not serviceable. Now have yet another key for one door of vehicle. Stupid Honda.

Business response:

Thanks for the feedback, if there is an issue pertaining to the service department please reach back out to us to answer any questions.

2018 HONDA ACCORD SPORT Owner

4 years ago

I am not interested in leaving a review for other customers; I am only interested in leaving a review for Honda and for Showcase Honda to read. I have been satisfied with Showcase Honda for over 10 years (3 new Hondas purchased) but I am unhappy with my last service (June 9th, 2022), even after speaking with a Service Manager about my issue a few days later. CARFAX might be the formal way to leave feedback but I don't know that yet; I will be researching how to leave my feedback for Honda and for Showcase Honda and then I wi... read more

Business response:

We want to understand the reason for your rating and see if we can find a solution. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.

2015 HONDA CIVIC EX-L Owner

4 years ago

Disappointed that my fluids were evidently not topped off. Went to use windshield wiper fluid today (2.5 weeks after the service) and it is empty.

Business response:

Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.

2019 NISSAN FRONTIER S/SV/SL/PRO-4X Owner

4 years ago

I had to take my new Nissan Frontier in because it stalled and wouldn't start coming off the freeway. I had it towed to Showcase Honda and in order to get in contact with the service advisor I had to physically go there and talk to him. They had the truck for 1 week and didn't find anything wrong. I would say my experience was less than satisfactory.

Business response:

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.