Silencer Central

Justin W 

on BBB

8 months ago

The initial steps with Silencer Central, from submission to ATF approval, were smooth and efficient. However, the process after approval was frustratingly slow. It took over three weeks to receive my silencers, and during that time, tracking information showed them heading to a city far off route, raising concerns they might be lost. This delay left me wondering if replacements would take another three weeks or more. I also had concerns about the free Banish 22K-V2 silencer I received as part of the BOGO deal. Initially, rev... read more

Cornell D 

on BBB

9 months ago

I have purchased two suppressors from Silencer Central and used their barrel threading service on a new barrel. I've spent a couple thousand dollars on their products. Recently, I ordered a 5/8 x 24 thread mount for one of the suppressors. I was purchasing a new rifle and the online specs called for a 5/8 thread. As it turned out, the gun company was putting out erroneous information. The gun required the same mount I already had, an 11/16 thread. I attempted to return the unopened mount package, but Silencer Central will no... read more

Christopher K 

on BBB

9 months ago

This company has terrible business practices and customer service and their 25% “processing/restocking fee” is terrible! Once you’ve given you’re money to them, if anything goes wrong in the process wether it’s the customers fault or not, the customer pays a 25% fee. My situation is completely rare but my applications were “returned without action” because my background check was delayed and then never processed by the fbi. After 14 months of anxiously waiting and thousands spent on suppressors and tax stamps I find out that... read more

ANDREW J 

on BBB

9 months ago

They don't offer refunds, only a gift card to their products. I learned this the hard way. They don't mention the refund policy when purchasing; you have to go search for it. 

Gary D 

on BBB

9 months ago

November 14, 2024 Silencer Central Order # SO-785227 While at Biketoberfest 2024, I visited the Silencer Central booth and explained that I needed a silencer for my Henry 9mm Homesteader. I was advised that I needed a Banish 45 that would fit multiple formats. I purchased the Banish 45 from the recommendation. The silencer was delivered today whereupon the included “piston” in the silencer did NOT fit my Henry. I called Silencer Central to be informed that I would need to purchase another piston to fit the 9mm that I ori... read more

mtnriver 

on BBB

10 months ago

So, tried to use Silencer Central but to no fault of there's or mine the silencer isn't going to happen. So, fast forward to a refund and after several years and numerous calls (they claim it is in the mail, last time over a month ago) I have yet seen the check. Recommendation is to just purchase one locally and it is a whole lot easier and quicker. 

Jerry C 

on BBB

11 months ago

I can't comment on the quality of the product because I still haven't received it. The trouble started at the very beginning. Once they run your credit card the transaction cannot be rescinded; they will charge a 25% cancellation fee and the balance comes to you in the form of a gift certificate. Then a checkoff list process starts and proved onerous compared to the other silencer purchases n which I have been involved. It is only at this point you are informed that notification to the chief law enforcement officer of your ... read more

Dan B 

on BBB

11 months ago

The worst customer service I’ve ever experienced. Employees are very un knowledgeable on their product their delivery and their products they have on hand.. you wait long enough to get your suppressor and then when it comes to it being delivered, they have no idea why it’s not being delivered. You have to go to multiple people to find information. Terrible terrible communication terrible. Terrible customer service I’d get my 0-0 because of this and will I be going back to shop with them is a no. 

Davidson P 

on BBB

a year ago

terrible company beware. They lie about policy and give you no resolution just keep lieing to you. My Atf approval took awhile then even worse now they are messing with the CLEO approval to not ship product Go anywhere else this company is a headache. Silencer Shop i got approved in 2 days and can in my possession within the month start to finish.