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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After 6 months of research, I decided on a suppressor from Silencer Central based largely on their sales pitch of electronic filing and customer service. They told me 90-120 days total wait time, with lots of communication from them during that time. After 160 days with no suppressor and no personal contact, I talked to a smug rep who told me "I" had chosen to file by paper which would take 10-12 months. Ummmm....wrong. I simply signed on the dotted line after their sales rep did all the filing on an iPad. Their sales manage... read more
Business response:
Mr. *********, I regret to inform you that the box opting in or opting out of electronic filing is not a keyable box on our end. The form cannot be submitted without your selection, so it will not go forward unless it is selected, and your signature is directly below. I apologize for the frustrations , this is why you were submitted paper and not electronic. We appreciate your business and hope for your approval to come soon via paper submission.
Wish I had never chose to deal with Silencer Central. Made my order and paid in full for two silencers and attachments in September of 2021. Received emails stating that the *** had my paperwork and had 30 days several months ago. At the time I ordered I was told wait time of seven. To eight months. That time frame just keeps expanding and ever time I call it's the ***'s fault. Then I'm told there will be no refund and it may be 15 months. The last service rep I spoke to says that the only refund will be if denied by the ***... read more
I've been waiting over a year and a half now I've been in contact with them a couple times now with it should be going through anytime now told them to refund all my money but of course they said they can't I have found this to be one of the most stressful transaction I have ever dealt with.
Business response:
Steffan, thank you for the time we had to talk on the phone today. Although I know this wait for your purchase can be frustrating, we are here to assist and work with you and walk you through the process. Thanks for your patience and your business, we appreciate it! --- Silencer Central Customer Service
I paid for a suppressor for my rifle 15 months ago and I have still not received. I emailed multiple occasions saying that I would simply like my money returned so that I can go through the e-filing process, which evidently takes a fraction of the time for approval. Well, emailing did not work. So, then I called and I was impolitely told by the service rep that there would not be a refund since the *** had not reviewed my paperwork. I asked when I could expect the *** to get around to the paperwork to which she replied she h... read more
I first sent my payment on February 7,2021 to SC.. I know for a fact it was this date because my brother in law purchased a suppressor from a local shop the same day, he's already received his tax stamp and suppressor. I learned long after that my paper work being so easy from SC wasn't even sent to the atf until April 24th of 2021 I believe when I initially thought it was sent on February 7th. So fast forward to well over 365 days I FINALLY got a text from SC saying I was approved ok.. so then I'm also sent another form to ... read more
Business response:
Hello Chris, Thanks for taking the time to provide your feedback and concern. I just left you a voicemail with details and my direct number if you would like to speak further. Regarding your concern, our records indicate you purchased with us on February 7th 2021, and we received the final documents from you that we requested in the form of your fingerprints on March 2nd 2021. I acknowledge the time it took to submit you on our end was longer than we would have liked, however being submitted April 24th, that wait time betwee... read more
I paid for a silencer from Silencer Central in Dec 2000 in the amount of $1239.31. After 18 months I do not have my silencer. I have tried to call them three times. They never answer their telephone. Today I have left a message on their voice mail telling that I am going to call ************ and dispute this charge. I expect a full refund of my paid fees. I recently was attending a course held by Sig *****. Several of the participants got their silencers in 90 days. 18 months is ridulous and criminal. I expect a full refund.... read more
Business response:
Dr. ******, it was a pleasure to speak to you today. I apologize for the difficulty in reaching us but I was glad we were able to speak and resolve this. Per our discussion I have updated your most recent contact information and we will be in touch with continuing your order. Thank you for your continued business! Silencer Central Customer Service
My interaction with SC is much like the other interactions below. I've repeatedly tried to make contact with them to inquire about my purchase. I can't view it online because I ordered it over the phone..? Makes zero sense. I purchased the ****** .223 due to its price as opposed to the ****** 30. With all that I was signed up for, a ****** suppressor cover, a baffle removal tool, which I didn't ask for but was told it was pretty much a necessity so I didn't have to "bang my suppressor on something to remove the baffles!" I r... read more
Business response:
Mr. *****- Again, thank you for your time to connect earlier to resolve any issue you may have had with your purchase. We understand you have options and appreciate you trusting us with your business. In regards to the video you referenced, Silencer Central does not promote, sponsor, or have any affiliation with that video or YouTube account. His actions, comments, and giveaway are his and his alone, and are not supported by Silencer Central. Thank you, Silencer Central Customer Service
I purchased a suppressor on September 24, 2020 - Silencer Central took the funds out of my account on that day. I had noticed in March of 2021 that I had not received any e-mail updates on my order status so I called them. Their response was that I had not signed the documents so the application was still pending - if I did not sign the documents correctly how were they able to withdraw the funds from my account. I then received an e-mail in April of 2021 that my packet had been submitted - 7 months after they withdrew the f... read more
I ordered a silencer from this company and they took my money. Had the full payment. This has been going on since December 14th. They sent a couple of emails. First couple were to fill out paperwork. Next was to purchase a second silencer. Now, I haven't been able to talk to anyone since about a month ago. Eventually had a message from Maagie I was going to get a call this past Tuesday. No call. I ended up calling the FBI because the paperwork I filled out had my whole life on it. I have not received my silencer or a refund.
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.7 star rating with 9,012 reviews.
When is Silencer Central open?
Silencer Central is open now. It will close at 6:30 p.m.