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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I placed 2 separate orders for barrel threading. I shipped off my 1rst rifle and received an e mail a few weeks later stating that they could not complete the threading and were shipping my rifle back.. It took several weeks and a phone call to get my rifle and my money refunded. After the bad experience, I canceled the service. I canceled the service in the 1rst week of December and hadn't received anything. It's now Jan 5th and several e mails and phone calls to the almost non existent Customer Service. I was billed 237.00... read more
Business response:
Hello Greg, Sorry to hear that something simple went south and caused a bad experience, of course never our intentions. I left 2 voicemails for you today to get to the bottom of this and quickly resolve it. We are here to help and will do whatever is needed to get you taken care of. Thanks , Ben Silencer Central
Applied 09/21. As of 11/22 nothing but e-mails saying pending. *** says 6 to 9 months wait on paper work. I contact Silencer central and get only lip service. Then I am "transfered" to the *** who "are looking at" my application and tell me its now a "12 month process" even though its been over 14 but they will transfer my "up stairs" to the person who approves the application. I then get hung up on in the proccess with no call back. This is my third time calling them. I had a secret security clearance with the ARMY and work... read more
Not the best experience. 7 months ago I ordered a suppressor. Customer service told me their current turn around was 180 days. I couldn't believe it. It's been 7 months. Called them and asked about rifle threading. Explained what rifle I had and they assured me there wouldn't be a problem. Paid the $50 to ship it to them and received an email today, stating that they can't thread barrels on lever guns. So I called again and explained the situation. So I'm just out time and $50. The money isn't the issue, it's their service a... read more
Yes the paperwork and tax stamp process is made easier but it seems they use the *** hold up as an excuse not to deliver product! I am almost 1 year into the process and have nothing to show for the money I spent or not even a solid date on when I can expect my product that has been paid in full for. Would not recommend using this company! And I have a clean record and no flags to be a hold up on as a side note and already in system as a weapons permit holder!
Business response:
Hello George, thanks for your feedback on this situation. I just left you a detailed voicemail with my direct line to call if you would like to discuss further. In general, I respect that waiting for your product can be frustrating. I want to reiterate, you are waiting on the *** and *** to approve your product. You and I both are waiting for your approval so we can legally transfer your suppressor to you and we cannot do that by law until you are approved. I appreciate the business and your comments. I urge you to review us... read more
Worst company in the state , when I bought in March of 2021 they told me 9 months. ******************************************************** Won't give my money back , and blaming everyone but themselves. In reading the other reviews , I have had the same experience.. Hope no one else get caught up in this bad company... They are in Sturgis every year.. stay away from them
After 6 months of research, I decided on a suppressor from Silencer Central based largely on their sales pitch of electronic filing and customer service. They told me 90-120 days total wait time, with lots of communication from them during that time. After 160 days with no suppressor and no personal contact, I talked to a smug rep who told me "I" had chosen to file by paper which would take 10-12 months. Ummmm....wrong. I simply signed on the dotted line after their sales rep did all the filing on an iPad. Their sales manage... read more
Business response:
Mr. *********, I regret to inform you that the box opting in or opting out of electronic filing is not a keyable box on our end. The form cannot be submitted without your selection, so it will not go forward unless it is selected, and your signature is directly below. I apologize for the frustrations , this is why you were submitted paper and not electronic. We appreciate your business and hope for your approval to come soon via paper submission.
Wish I had never chose to deal with Silencer Central. Made my order and paid in full for two silencers and attachments in September of 2021. Received emails stating that the *** had my paperwork and had 30 days several months ago. At the time I ordered I was told wait time of seven. To eight months. That time frame just keeps expanding and ever time I call it's the ***'s fault. Then I'm told there will be no refund and it may be 15 months. The last service rep I spoke to says that the only refund will be if denied by the ***... read more
I've been waiting over a year and a half now I've been in contact with them a couple times now with it should be going through anytime now told them to refund all my money but of course they said they can't I have found this to be one of the most stressful transaction I have ever dealt with.
Business response:
Steffan, thank you for the time we had to talk on the phone today. Although I know this wait for your purchase can be frustrating, we are here to assist and work with you and walk you through the process. Thanks for your patience and your business, we appreciate it! --- Silencer Central Customer Service
I paid for a suppressor for my rifle 15 months ago and I have still not received. I emailed multiple occasions saying that I would simply like my money returned so that I can go through the e-filing process, which evidently takes a fraction of the time for approval. Well, emailing did not work. So, then I called and I was impolitely told by the service rep that there would not be a refund since the *** had not reviewed my paperwork. I asked when I could expect the *** to get around to the paperwork to which she replied she h... read more
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,378 reviews.
When is Silencer Central open?
Silencer Central is closed now. It will open at 8:00 a.m.