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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This company has terrible business practices and customer service and their 25% “processing/restocking fee” is terrible! Once you’ve given you’re money to them, if anything goes wrong in the process wether it’s the customers fault or not, the customer pays a 25% fee. My situation is completely rare but my applications were “returned without action” because my background check was delayed and then never processed by the fbi. After 14 months of anxiously waiting and thousands spent on suppressors and tax stamps I find out that... read more
Business response:
Per Silencer Central's policy: If your application is denied due to your ineligibility to own a silencer, you will receive the full cost of purchase back, including your tax stamp, less a 25 percent processing fee. If your application is returned without action (RWA), we will resubmit your application after you resolve your record at no additional cost. Should you choose not to resubmit your application, you will receive your full cost of purchase back, including your tax stamp, less a 25 percent processing fee. Refunds for ... read more
They don't offer refunds, only a gift card to their products. I learned this the hard way. They don't mention the refund policy when purchasing; you have to go search for it.
Business response:
Hi Andrew,I'm sorry for your poor experience. We do provide our terms and conditions over the phone if you purchase with our salespeople. If you bought online, it would be that box that must be checked to move forward and check out. If you feel that your situation requires special attention, we would be happy to hear you out. Please give us a call at 888-781-8778, if so. Thanks.
November 14, 2024 Silencer Central Order # SO-785227 While at Biketoberfest 2024, I visited the Silencer Central booth and explained that I needed a silencer for my Henry 9mm Homesteader. I was advised that I needed a Banish 45 that would fit multiple formats. I purchased the Banish 45 from the recommendation. The silencer was delivered today whereupon the included “piston” in the silencer did NOT fit my Henry. I called Silencer Central to be informed that I would need to purchase another piston to fit the 9mm that I ori... read more
So, tried to use Silencer Central but to no fault of there's or mine the silencer isn't going to happen. So, fast forward to a refund and after several years and numerous calls (they claim it is in the mail, last time over a month ago) I have yet seen the check. Recommendation is to just purchase one locally and it is a whole lot easier and quicker.
Business response:
Verified with our Accounting team that the first check was sent to the VA address. Verified that this check has not been cashed. Requested the check to be cancelled and a new check issued and sent to the KY address. Attempted to contact customer at phone number on file and received message that the number is out of service.
I can't comment on the quality of the product because I still haven't received it. The trouble started at the very beginning. Once they run your credit card the transaction cannot be rescinded; they will charge a 25% cancellation fee and the balance comes to you in the form of a gift certificate. Then a checkoff list process starts and proved onerous compared to the other silencer purchases n which I have been involved. It is only at this point you are informed that notification to the chief law enforcement officer of your ... read more
Business response:
Hi Jerry. Thank you so much for taking the time to talk to me and providing feedback. It's customers like you that make us better! If you need anything else, please don't hesitate to reach out.
The worst customer service I’ve ever experienced. Employees are very un knowledgeable on their product their delivery and their products they have on hand.. you wait long enough to get your suppressor and then when it comes to it being delivered, they have no idea why it’s not being delivered. You have to go to multiple people to find information. Terrible terrible communication terrible. Terrible customer service I’d get my 0-0 because of this and will I be going back to shop with them is a no.
Business response:
Hi Dan. I have looked into your situation and escalated it above me. Please give us a call at 888-781-8778 to discuss your experience. We would love to change your mind about us!
terrible company beware. They lie about policy and give you no resolution just keep lieing to you. My Atf approval took awhile then even worse now they are messing with the CLEO approval to not ship product Go anywhere else this company is a headache. Silencer Shop i got approved in 2 days and can in my possession within the month start to finish.
Business response:
Hi David. We are so sorry with the confusion on your notice. Brad will be reaching out to you again here shortly to hopefully get the situation rectified. It does not serve us to keep your product-- we definitely want it in your hands! If you need anything in the meantime, please give us a call at 888-781-8778 and mention that you left a review. Thank you.
Well, After delaying my shipment then stating it was shipped, it was not. On 2nd Sept I received notification it was shipped out to AZ to then be shipped to me. Well, it is still showing shipped and after 6 business days I chatted with them. (The status stated it would show tracking in a day or two, it did not). The person stated it would be sometime later this week once it arrives to there FFL here in AZ. It is 2 states away. When asked they stated it was actually shipped on Thursday the 5, or at least they say. They stated... read more
Business response:
Hi there Byran. It looks like your suppressor was delivered to our FFL in your state yesterday and should be getting turned around and out of the door here pretty quickly. After you're approved, we do have a few more steps that we have to complete before shipping the suppressor including serving a notice to your County Sheriff and a seven day hold. We are so sorry for the confusion and please reach out if you have any other questions or concerns-- we would love to simply have your feedback as we are working every day to perf... read more
Very good at selling, absolutely terrible at follow through. They are very helpful and nice while in the process of ordering. Once the order is in and approved the customer service goes out the window, it switches to unhelpful and rude. My advice is find another supplier to do business with. There is a reason they have a 2.14/5 rating with the BBB.
Business response:
Hi Greg! Congratulations on your quick approval-- Wow! Under a month. It looks like we got your notice served right away to your Sheriff's Office and it was delivered on 9/9/24. We are currently in your seven day hold period dictated by the ATF and then we can get that suppressor shipped out-- first to our FFL in your state and then to you. Please give us a call at 888-781-8778 to discuss your experience, if you will. I'm unsure what went poorly and we'd love to make it right. Thanks.
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,823 reviews.
When is Silencer Central open?
Silencer Central is open now. It will close at 6:30 p.m.