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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was a little clunky but I got 2/3 suppressors delivered. I received a part of the 3rd suppressor that was shipped incomplete because the parts were back ordered. I’m told it will be several more months for the parts to come in assuming that I get them. Got to love paying over 3000$ Waiting for the ATF approval for months, to be sent for a useless chunk of metal because the suppressor parts I ordered where shipped to others. It will take several months for Silencer Central to obtain the remaining parts because the... read more
Business response:
Hi there. I am so incredibly sorry for your poor experience. Rest assured that we are working tirelessly to get these accessories in, processed and back out the door. Please give us a call if you would like to discuss your experience at 888-781-8778 and mention that you left a review. Thank you.
After completing all legal requirements and receiving no communication whatsoever, I had to contact silencer central’s customer service multiple times to finally get an answer as to when I could expect my suppressors. I finally found out today, after being told a generic “they’re in the queue to ship” by several agents over chat, that silencer central knew that it would be an additional 6 weeks minimum before my suppressors would even ship. One agent even just ended the chat when pressed for more information. They obviously ... read more
Business response:
Hi James! I am unable to access your profile to speak to your situation without a last name. Please reach out to us at 888-781-8778 and mention that you left a review. We would like your feedback as we are constantly striving to improve and we would also like to see if we can help. Thank you!
I paid for silencer in July of 2022. Almost two years later I still have not received the silencer I paid for. What are my options for refund? Great business model to take your money and not provide product as promised. Horrible and dishonest way to do business
Business response:
Hi there. Without a last name, I am unable to locate your profile. Please give us a call at 888-781-8778 and mention that you left a BBB review. We would love to help you with this situation to the best of our abilities. Thank you.
If you have a suppressor ordered from Silencer Central and its not the Banish line and they have told you its back ordered you should call the company and ask if they are really on backorder. I ordered a Energetic Armament Nyx Mod-2 and Silencer Central kept pushing their Banish line. I called Silencer central last week and again today and they said its backordered 4 to 8 weeks, I asked where they order them from and they said straight from Energetic Armament so it will be fast when they are back in stock because they do a l... read more
Poor products, terrible customer service. I own several of their products and have found them to be poorly made. What's worse is their customer service. I needed warranty work on a suppressor. It took over 40 days and numerous emails/phone calls to get a response. Wait times on phone calls averaged a half hour. They finally received my silencer for repair and estimated a 2-3 week turnaround. It's now going on week 9 and not a word. I've been without my suppressor for nearly 4 months. They don't care about you as a customer. ... read more
Just called to cancel order and was told they would keep 25% for cancelling and issue 75% back in a gift card. They should let you know that up front. Just bad customer service
Beware, this company is unresponsive once they have been paid. i"ve made two orders with this company. One was a suppressor with all the pieces parts - suppressor, cleaning tools, adapter, etc, and it was shipped Dec 8 (this month). It lists an adapter for my rifle which was not included in the box (the shipping invoice actually shows 5 items shpped, only 4 listed on the invoice, and actually only 3 of the listed parts shipped.) Critically, the rifle adpater is misisng. The second order was another adapter for a rifle with a... read more
Do not buy from this company! I ordered a small threaded adapter. Something that should ship without delays. No paperwork is required (I ordered the same thing from a different company and got it 2 days later). After 2 weeks of waiting for this adapter I decided to try to get ahold of this company. I only ever received an order confirmation. They still have not responded to my emails or messages through their online chat system. Trying to call a person is a joke. You wait on hold for hours. One day I started early and finall... read more
Horrible customer service. Order two suppressors and paid for in full. Keep being told they will ship and nothing has shipped. Going on 3 weeks and the tracking has not changed. Just states waiting on shipper. Every time I call they come up with a new excuse or reason why they can’t or haven’t shipped.
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,378 reviews.
When is Silencer Central open?
Silencer Central is closed now. It will open at 8:00 a.m.