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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The worst customer service I’ve ever experienced. Employees are very un knowledgeable on their product their delivery and their products they have on hand.. you wait long enough to get your suppressor and then when it comes to it being delivered, they have no idea why it’s not being delivered. You have to go to multiple people to find information. Terrible terrible communication terrible. Terrible customer service I’d get my 0-0 because of this and will I be going back to shop with them is a no.
Business response:
Hi Dan. I have looked into your situation and escalated it above me. Please give us a call at 888-781-8778 to discuss your experience. We would love to change your mind about us!
terrible company beware. They lie about policy and give you no resolution just keep lieing to you. My Atf approval took awhile then even worse now they are messing with the CLEO approval to not ship product Go anywhere else this company is a headache. Silencer Shop i got approved in 2 days and can in my possession within the month start to finish.
Business response:
Hi David. We are so sorry with the confusion on your notice. Brad will be reaching out to you again here shortly to hopefully get the situation rectified. It does not serve us to keep your product-- we definitely want it in your hands! If you need anything in the meantime, please give us a call at 888-781-8778 and mention that you left a review. Thank you.
Well, After delaying my shipment then stating it was shipped, it was not. On 2nd Sept I received notification it was shipped out to AZ to then be shipped to me. Well, it is still showing shipped and after 6 business days I chatted with them. (The status stated it would show tracking in a day or two, it did not). The person stated it would be sometime later this week once it arrives to there FFL here in AZ. It is 2 states away. When asked they stated it was actually shipped on Thursday the 5, or at least they say. They stated... read more
Business response:
Hi there Byran. It looks like your suppressor was delivered to our FFL in your state yesterday and should be getting turned around and out of the door here pretty quickly. After you're approved, we do have a few more steps that we have to complete before shipping the suppressor including serving a notice to your County Sheriff and a seven day hold. We are so sorry for the confusion and please reach out if you have any other questions or concerns-- we would love to simply have your feedback as we are working every day to perf... read more
Very good at selling, absolutely terrible at follow through. They are very helpful and nice while in the process of ordering. Once the order is in and approved the customer service goes out the window, it switches to unhelpful and rude. My advice is find another supplier to do business with. There is a reason they have a 2.14/5 rating with the BBB.
Business response:
Hi Greg! Congratulations on your quick approval-- Wow! Under a month. It looks like we got your notice served right away to your Sheriff's Office and it was delivered on 9/9/24. We are currently in your seven day hold period dictated by the ATF and then we can get that suppressor shipped out-- first to our FFL in your state and then to you. Please give us a call at 888-781-8778 to discuss your experience, if you will. I'm unsure what went poorly and we'd love to make it right. Thanks.
Well, they started off ok. They were slow to get the LEO letter to here but this is when they turned bad, in my opinion. I was told that the suppressor would ship the days after LEO clearance 8/22/2024. I called the week after as it was not showing shipped. The person said it would go out that week. I called again, 8/30 and was told they were backed up as many people in AZ were ordering them. Then, I received an email stating they were out of stock on an adaptor and it would be sometime in Sept that the adaptor would be back... read more
Business response:
Hi Bryan. I am so sorry for your poor experience with us! I can't speak to your situation as I am unable to locate your account, but it does make sense to me that the manufacturer would retain some accessories for in-house sales. The supply versus demand right now is making it difficult to order large quantities. In the interest of transparency, approvals were not received as quickly in the past and our system in place was to mail the accessories when there was an approval to avoid their being lost or having to be returned d... read more
Terrible service, I purchased an item, and wanted to cancel due to not wanting the item any longer, due to the frustrating process. They tell me that I will only get 75% refund, and a gift card to use on their site only. This is Fraud and Theft of my personal Money. I may have to go the route of legal action against the company
Business response:
Spoke with MR. P******** via phone 08/29/24. Advised him of the NFA Item Cancellation Policy set forth in the Terms and Conditions requiring signature of acknowledgement at the time of his internet purchase on 08/19/24. Advised Mr P******** that I was willing to assist him with any steps of the process that were needed to move his purchase process forward. Mr. P******** declined the assistance using colorful/abusive language, legal threats, and personal insults before abruptly disconnecting the call.
Terrible service, still waiting for product over 14 months. Not shipped yet.
Business response:
Contacted Mr. C*** via phone 08/30/2024. Advised that his suppressor shipment is expected to be delivered to our FFL in Texas 09/03/24. Advised that the FFL should typically send his order out within 3 business days of them receiving the shipment. Advised that he will receive an email with USPS tracking to monitor delivery to his door. Mr. C*** had no further questions or concerns.
Initially allowed me to order a product that was not in stock, claiming it was in stock. After cancelling the order, they have now failed to credit my account properly, and I am currently in a dispute about the charges. Previously, too, in communicating with customer service, they were particularly unhelpful and rude. If I could give this company a 0, I absolutely would.
Business response:
I want to thank you for your feedback. I want to apologize as this is not the experience we want for our customers. We are making changes so this will not happen in the future. Your purchase has been refunded.
Does not work as advertised. Contacted them to no avail. Last email received no response. Not worth the Money & No Customer Satisfaction.
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,378 reviews.
When is Silencer Central open?
Silencer Central is closed now. It will open at 8:00 a.m.