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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A week ago this review would have been one star, but because of their excellent customer service, I'm giving them 5. I ordered a suppressor summer of 2021 while I lived in Mississippi, but then moved to Florida later that year. Now, after the *** had approved it, they were unable to ship it because I had moved. Even though I had told them last year when I moved that it would be no problem. At first I was distraught, because I would have to start the process all over, but after talking with Ben ********, he was able to get me... read more
So, first off I have only had one point of contact with silencer central, and it will stay that way moving forward. I called to get some questions answered several months ago and spoke with a representative named Drew. That dude, legit should run the training for all CSR's everywhere for every company 4 EVUH. He answered all my questions and gave me his contact number to reach out when I was ready to make a purchase. Months later, I texted him, on a holiday non the less and he responded promptly. Not only did he set me up wi... read more
I've been very happy with the process so far. Been able to communicate through text, e-mail, and phone calls with quick responses. They have moved at the pace I've been able to move and even sent reminders for things that needed to be done. I was told 5-6 months from start to finish, they have processed all the paperwork in an acceptable time frame, now waiting on the ***. Their website is showing 100 days to process Form 4. If that is the case, shouldn't have any trouble with that 5-6 month wait time.
Silencer Central has been great to work with. Buying a supressor can be a daunting process. I had put off buying one, bc I just didn't want to have to deal with all of the paperwork. SC basically held my hand and walked me through the process. I'd also like to comment about most of these complaints that you see here. SC helps their customers with the paperwork required by the ***. Once the paperwork is sent off, it is out of SC's hands. The long waits that people are talking about is due to the ***'s antiquated system. It h... read more
I really wish I could put less than one star cuz silencer Central has ripped me off completely ripped me off I've tried for 4 years now to get my money back on a order I made and they just keep digging me around every time I mean I've been I swear I've called at least a hundred times and I keep getting running around running around running around I'm fixing to go to my attorney and the police station about it cuz it's theft what they have done is theft
Ordered silencer *****- 2025. The said I would get in 4 to 6 weeks. Its been almost 5 months. They have my $609.46. I keep getting excuses each time I call. The also said I couldnt get a refund.
Business response:
We're sorry to hear you're frustrated, but a silencer is a federally regulated firearm. As such, we cannot ship your order until confirmation of your *** approval. As of today, you are still pending approval. We do not control nor have influence over ATF wait times and they can very greatly among individuals. Thank you for your understanding and continued patience with the ***!
There shipping policy is absolutly absurd. They ship you AFT packet and finger print kit snail mail. Then you have ti ship it back snail mail. They ship from S.D. to a FFL dealer in your state snail mail. Once *** dealer has it silencer central has 0 control. Can not talk to the dealer or move up or back shipments dates. Nothing. Everything else moves fine but the shipping let me add.1: Add shipping methods to and from.2: You control FFL dealer he works for you. Or find another one.That is a huge flaw. If you need a consolta... read more
Business response:
We're so sorry for the delay and for the frustration it has caused. We're happy that ******* from our team could take care of you by providing accurate shipping information, along with a cover and a pouch for your trouble!
My order sat in Draft Review for almost 10 days, and they track ATF wait times. I contacted them 6 times to see what this issue was without any progress. Finally on the 7th call was told because of a recent software upgrade all new orders without social security numbers required manual input, this wasn't required on my other others. Order was manual progressed now waiting as expected. Big let down on this order. Customer service is lacking
Business response:
Hello Mr. ******: We are sorry to hear about the delay you experienced. This is not typical and not the experience we strive to provide. A member of our customer service team will be reaching out shortly to see what we can do to make things right.
Silencer Central (Sioux Falls, SD 57104) is run by liars and thieves, and the forms you are required to fill out, which lack adequate space for info and are vague and misleading, allows the Feds to reject your application for the most trivial of reasons, like a minor clerical error. Also, you can't find out one thing about the process until you give them your money, and by the time you realize that doing business with them was a mistake, it's too late!... A mistake because, even if you cancel your order immediately, they are... read more
Business response:
Hello Mr. *****. We're sorry you're frustrated. We are very transparent about our refund policy and ask all customers to acknowledge and sign this with purchase of NFA items. That said, *******from our team has reached out and we hope we can make it right.
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,823 reviews.
When is Silencer Central open?
Silencer Central is open now. It will close at 6:30 p.m.