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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've been very happy with the process so far. Been able to communicate through text, e-mail, and phone calls with quick responses. They have moved at the pace I've been able to move and even sent reminders for things that needed to be done. I was told 5-6 months from start to finish, they have processed all the paperwork in an acceptable time frame, now waiting on the ***. Their website is showing 100 days to process Form 4. If that is the case, shouldn't have any trouble with that 5-6 month wait time.
Silencer Central has been great to work with. Buying a supressor can be a daunting process. I had put off buying one, bc I just didn't want to have to deal with all of the paperwork. SC basically held my hand and walked me through the process. I'd also like to comment about most of these complaints that you see here. SC helps their customers with the paperwork required by the ***. Once the paperwork is sent off, it is out of SC's hands. The long waits that people are talking about is due to the ***'s antiquated system. It h... read more
My order sat in Draft Review for almost 10 days, and they track ATF wait times. I contacted them 6 times to see what this issue was without any progress. Finally on the 7th call was told because of a recent software upgrade all new orders without social security numbers required manual input, this wasn't required on my other others. Order was manual progressed now waiting as expected. Big let down on this order. Customer service is lacking
Business response:
Hello Mr. ******: We are sorry to hear about the delay you experienced. This is not typical and not the experience we strive to provide. A member of our customer service team will be reaching out shortly to see what we can do to make things right.
Silencer Central (Sioux Falls, SD 57104) is run by liars and thieves, and the forms you are required to fill out, which lack adequate space for info and are vague and misleading, allows the Feds to reject your application for the most trivial of reasons, like a minor clerical error. Also, you can't find out one thing about the process until you give them your money, and by the time you realize that doing business with them was a mistake, it's too late!... A mistake because, even if you cancel your order immediately, they are... read more
Business response:
Hello Mr. *****. We're sorry you're frustrated. We are very transparent about our refund policy and ask all customers to acknowledge and sign this with purchase of NFA items. That said, *******from our team has reached out and we hope we can make it right.
Terrible , this place up sold a garbage can that they make. when in reality it doesn’t even match the results of the worst cans available. When I found the quality was so low I called to just say send me the free one that I won. Garbage company taking peoples hard earned money for trash products. *******, step up . You had a lot to say about god bless America and for bless me but your ability to problem solve or just deliver on basic information was sub par. Your company has bad policies to hide the bad products.. when I req... read more
Business response:
*******, we hate to hear you are disappointed. I see you have been in touch with our team, and the issue has been resolved. If you have any further questions, please let us know!
I made an online purchase of their banish 46-v2. As I was filling out the paper work, I ran into a warning stating that if the physical address and shipping address didn't match my application would be denied. Which would be a problem as I live in Illinois but hunt in Indiana(brothers residence and destination) and Arkansas. Furthermore, it's at this point I was notified of their cancelation fee, which in my opinion, is very predatory. Shouldn't it be a flat rate and not "whichever is more"? Anyway, I tried to call them to s... read more
Business response:
Good afternoon! Unfortunately, we are only able to ship to your legal residence, and we are not able to sell suppressors in the state of Illinois. We do apologize for any inconvenience cause to you and your refund will be processed as quickly as possible. Thank you for your patience and understanding.
As a first-time customer, my experience with Silencer Central has been extremely disappointing. The salesman upsold me on a high-priced suppressor by emphasizing “free promotions,” but failed to disclose that the purchase would not be eligible when using my voucher. That crucial detail was conveniently left out until after my credit card had already been charged. What makes this worse is their absurd cancellation policy. Despite no paperwork being filed, no serial numbers assigned, and no ATF process started, they still ins... read more
Business response:
Good afternoon! I want to apologize for any inconvenience caused to you by not being able to use your voucher with another promotion. Unfortunately, discounts and promotions are not able to be combined. We do sincerely apologize for the inconvenience and hate to see that you are upset. Please expect someone to reach out to you with more information.
My first (and possibly only) purchase from Silencer Central has been the slowest, clumsiest, and most inefficient NFA transfer I have gone through since the eForms system was created. After multiple mixups and glitches, including the wrong trust being entered into their system and a typo resulting in having to start the RPQ process over entirely, it took them just over a month to file my Form 4. The salesman who took my order over the phone made sure I knew that he was there to help me every step of the way, but he was large... read more
Business response:
Good morning, John! We are disappointed to hear this. Please check your email as one of our team members has already reached out to you. Thank you!
These people are crooks. My father made an order at the outdoor show in PA. He was going to get 2 suppressors. Totaling $1800. Literally 2 days later, my father decided to cancel his order. They told him that they are going to keep 25% or $200 which ever is greater. Didn't understand why seeing how he didn't get the product. Next they told him that he would be getting the money back on a gift card. A GIFT CARD!. Not his credit card but a gift card. He said fine. as long as he got most of his money back. Come to find out toda... read more
Business response:
Jason, we apologize for the inconvenience and frustration and would like to speak to your father about this and try to make things right. Since I am not able to locate his account, I would greatly appreciate it if you could have him contact us by emailing community@silencercentral.com. Thank you!
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,378 reviews.
When is Silencer Central open?
Silencer Central is closed now. It will open at 8:00 a.m.