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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Don't order a Silencer from here! It's been almost 2 years in July 2023 and I still do not have my Banish 30 Silencer yet!!!!!!!! They have sat on my 1300.00 for 2 years collecting interest on it I'm sure! This place is a joke! They will not refund my money! They just kept it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Liars!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Wayne, we sincerely apologize for the delay with the approval time. We have no control over ATF approval times, but if you would like to resubmit, we would be happy to do so! Please give us a call at 888-781-8778.
The Level of incompetence with Silencer Central is unprecedented for any company I’ve encountered in the past 25 years! Matt the salesman has been negligent in almost every aspect of the process, to the extent that his ability to tell the truth is void. Practically no follow up and to date is not responsive to my communication efforts. I literally filled out the paperwork three times because they couldn’t get the correct name of the Trust on the form. “The Receptionist had to finally get this done “ Then after completing the... read more
Business response:
Hi Reginald. We sincerely apologize for the inconvenience and missed communication. I requested for one of our customer service representatives to reach out to complete your certification, and it looks like it was successful! Congratulations on being submitted. We hope the ATF approval process continues to be quick and you are able to enjoy your new suppressor! Have a great day!
The initial steps with Silencer Central, from submission to ATF approval, were smooth and efficient. However, the process after approval was frustratingly slow. It took over three weeks to receive my silencers, and during that time, tracking information showed them heading to a city far off route, raising concerns they might be lost. This delay left me wondering if replacements would take another three weeks or more. I also had concerns about the free Banish 22K-V2 silencer I received as part of the BOGO deal. Initially, rev... read more
Business response:
Justin, we sincerely apologize for the delay in shipping and appreciate your feedback. We are actively looking into providing enhanced shipping options to expedite the process. It looks like your suppressors were delivered Monday, January 6th at 5:57 PM. If you have any questions or concerns regarding your suppressors, please feel free to contact us at (888) 781-8778. Thank you!
I have purchased two suppressors from Silencer Central and used their barrel threading service on a new barrel. I've spent a couple thousand dollars on their products. Recently, I ordered a 5/8 x 24 thread mount for one of the suppressors. I was purchasing a new rifle and the online specs called for a 5/8 thread. As it turned out, the gun company was putting out erroneous information. The gun required the same mount I already had, an 11/16 thread. I attempted to return the unopened mount package, but Silencer Central will no... read more
Business response:
Cornell, we apologize for the inconvenience. Please see our refund policy here:https://www.silencercentral.com/refund-policy/ and if you have any questions or concerns, please call us at 888-781-8778. Thank you!
This company has terrible business practices and customer service and their 25% “processing/restocking fee” is terrible! Once you’ve given you’re money to them, if anything goes wrong in the process wether it’s the customers fault or not, the customer pays a 25% fee. My situation is completely rare but my applications were “returned without action” because my background check was delayed and then never processed by the fbi. After 14 months of anxiously waiting and thousands spent on suppressors and tax stamps I find out that... read more
Business response:
Per Silencer Central's policy: If your application is denied due to your ineligibility to own a silencer, you will receive the full cost of purchase back, including your tax stamp, less a 25 percent processing fee. If your application is returned without action (RWA), we will resubmit your application after you resolve your record at no additional cost. Should you choose not to resubmit your application, you will receive your full cost of purchase back, including your tax stamp, less a 25 percent processing fee. Refunds for ... read more
They don't offer refunds, only a gift card to their products. I learned this the hard way. They don't mention the refund policy when purchasing; you have to go search for it.
Business response:
Hi Andrew,I'm sorry for your poor experience. We do provide our terms and conditions over the phone if you purchase with our salespeople. If you bought online, it would be that box that must be checked to move forward and check out. If you feel that your situation requires special attention, we would be happy to hear you out. Please give us a call at 888-781-8778, if so. Thanks.
November 14, 2024 Silencer Central Order # SO-785227 While at Biketoberfest 2024, I visited the Silencer Central booth and explained that I needed a silencer for my Henry 9mm Homesteader. I was advised that I needed a Banish 45 that would fit multiple formats. I purchased the Banish 45 from the recommendation. The silencer was delivered today whereupon the included “piston” in the silencer did NOT fit my Henry. I called Silencer Central to be informed that I would need to purchase another piston to fit the 9mm that I ori... read more
So, tried to use Silencer Central but to no fault of there's or mine the silencer isn't going to happen. So, fast forward to a refund and after several years and numerous calls (they claim it is in the mail, last time over a month ago) I have yet seen the check. Recommendation is to just purchase one locally and it is a whole lot easier and quicker.
Business response:
Verified with our Accounting team that the first check was sent to the VA address. Verified that this check has not been cashed. Requested the check to be cancelled and a new check issued and sent to the KY address. Attempted to contact customer at phone number on file and received message that the number is out of service.
I can't comment on the quality of the product because I still haven't received it. The trouble started at the very beginning. Once they run your credit card the transaction cannot be rescinded; they will charge a 25% cancellation fee and the balance comes to you in the form of a gift certificate. Then a checkoff list process starts and proved onerous compared to the other silencer purchases n which I have been involved. It is only at this point you are informed that notification to the chief law enforcement officer of your ... read more
Business response:
Hi Jerry. Thank you so much for taking the time to talk to me and providing feedback. It's customers like you that make us better! If you need anything else, please don't hesitate to reach out.
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 10,378 reviews.
When is Silencer Central open?
Silencer Central is closed now. It will open at 8:00 a.m.