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Silencer Central
- Guns & Ammo
- Sioux Falls, SD
About this business
Location details
4901 N 4th Ave, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Well, they started off ok. They were slow to get the LEO letter to here but this is when they turned bad, in my opinion. I was told that the suppressor would ship the days after LEO clearance 8/22/2024. I called the week after as it was not showing shipped. The person said it would go out that week. I called again, 8/30 and was told they were backed up as many people in AZ were ordering them. Then, I received an email stating they were out of stock on an adaptor and it would be sometime in Sept that the adaptor would be back... read more
Business response:
Hi Bryan. I am so sorry for your poor experience with us! I can't speak to your situation as I am unable to locate your account, but it does make sense to me that the manufacturer would retain some accessories for in-house sales. The supply versus demand right now is making it difficult to order large quantities. In the interest of transparency, approvals were not received as quickly in the past and our system in place was to mail the accessories when there was an approval to avoid their being lost or having to be returned d... read more
Terrible service, I purchased an item, and wanted to cancel due to not wanting the item any longer, due to the frustrating process. They tell me that I will only get 75% refund, and a gift card to use on their site only. This is Fraud and Theft of my personal Money. I may have to go the route of legal action against the company
Business response:
Spoke with MR. P******** via phone 08/29/24. Advised him of the NFA Item Cancellation Policy set forth in the Terms and Conditions requiring signature of acknowledgement at the time of his internet purchase on 08/19/24. Advised Mr P******** that I was willing to assist him with any steps of the process that were needed to move his purchase process forward. Mr. P******** declined the assistance using colorful/abusive language, legal threats, and personal insults before abruptly disconnecting the call.
Terrible service, still waiting for product over 14 months. Not shipped yet.
Business response:
Contacted Mr. C*** via phone 08/30/2024. Advised that his suppressor shipment is expected to be delivered to our FFL in Texas 09/03/24. Advised that the FFL should typically send his order out within 3 business days of them receiving the shipment. Advised that he will receive an email with USPS tracking to monitor delivery to his door. Mr. C*** had no further questions or concerns.
Initially allowed me to order a product that was not in stock, claiming it was in stock. After cancelling the order, they have now failed to credit my account properly, and I am currently in a dispute about the charges. Previously, too, in communicating with customer service, they were particularly unhelpful and rude. If I could give this company a 0, I absolutely would.
Business response:
I want to thank you for your feedback. I want to apologize as this is not the experience we want for our customers. We are making changes so this will not happen in the future. Your purchase has been refunded.
Does not work as advertised. Contacted them to no avail. Last email received no response. Not worth the Money & No Customer Satisfaction.
The process was a little clunky but I got 2/3 suppressors delivered. I received a part of the 3rd suppressor that was shipped incomplete because the parts were back ordered. I’m told it will be several more months for the parts to come in assuming that I get them. Got to love paying over 3000$ Waiting for the ATF approval for months, to be sent for a useless chunk of metal because the suppressor parts I ordered where shipped to others. It will take several months for Silencer Central to obtain the remaining parts because the... read more
Business response:
Hi there. I am so incredibly sorry for your poor experience. Rest assured that we are working tirelessly to get these accessories in, processed and back out the door. Please give us a call if you would like to discuss your experience at 888-781-8778 and mention that you left a review. Thank you.
After completing all legal requirements and receiving no communication whatsoever, I had to contact silencer central’s customer service multiple times to finally get an answer as to when I could expect my suppressors. I finally found out today, after being told a generic “they’re in the queue to ship” by several agents over chat, that silencer central knew that it would be an additional 6 weeks minimum before my suppressors would even ship. One agent even just ended the chat when pressed for more information. They obviously ... read more
Business response:
Hi James! I am unable to access your profile to speak to your situation without a last name. Please reach out to us at 888-781-8778 and mention that you left a review. We would like your feedback as we are constantly striving to improve and we would also like to see if we can help. Thank you!
I paid for silencer in July of 2022. Almost two years later I still have not received the silencer I paid for. What are my options for refund? Great business model to take your money and not provide product as promised. Horrible and dishonest way to do business
Business response:
Hi there. Without a last name, I am unable to locate your profile. Please give us a call at 888-781-8778 and mention that you left a BBB review. We would love to help you with this situation to the best of our abilities. Thank you.
If you have a suppressor ordered from Silencer Central and its not the Banish line and they have told you its back ordered you should call the company and ask if they are really on backorder. I ordered a Energetic Armament Nyx Mod-2 and Silencer Central kept pushing their Banish line. I called Silencer central last week and again today and they said its backordered 4 to 8 weeks, I asked where they order them from and they said straight from Energetic Armament so it will be fast when they are back in stock because they do a l... read more
Frequently asked questions about Silencer Central
How is Silencer Central rated?
Silencer Central has a 4.8 star rating with 9,394 reviews.
When is Silencer Central open?
Silencer Central is open now. It will close at 5:00 p.m.