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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good Common areas smelt of smoke Good for an overnight stay after a late arrival flight. Well decorated hotel and lovely refurbished room
Business response:
We apologize for the smell of smoke in the common areas and appreciate your feedback. We're glad to hear you enjoyed your stay overall and found the hotel and room to be well decorated and refurbished. Thank you for choosing Silver Legacy Resort & Casino.
Exceptional There were a lot of outlets and USB ports in the room to plug in our phones and other things. The shower had good water pressure.
Business response:
We are thrilled to hear that you enjoyed your stay at Silver Legacy Resort & Casino, Kimberly! Thank you for taking the time to share your positive feedback.
The room was great. The issue was with the elevators. The staff didn’t alert us of this issue. Today, 9:44 AM Although the room was updated and clean, it was completely overshadowed by the one working elevator for 17 floors. To say it was an annoyance would be an understatement! Leaving and coming back to the room took a good 45 minutes, each time. In addition to the wait, you were crammed in an elevator, which I’m sure was over capacity, with everyone talking about it. After the Silver Legacy staff contacted me, I edited th... read more
Business response:
We apologize for the inconvenience you experienced with the elevators during your stay. We appreciate your feedback and are working to address this issue promptly. Thank you for bringing this to our attention.
Wonderful
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Buen lugar para desestresarte un poco. La cama ya están muy viejos los colchones tuvimos que dormir del otro lado de la cama porque están muy sumidos y dolía la cabeza por lo mismo. Me gusto el hotel está bien las habitaciones y muy céntrico.
Business response:
Te pedimos disculpas por las molestias con los colchones de tu habitación, Guillermo. Agradecemos sus comentarios y abordaremos este problema lo antes posible. Gracias por elegir Silver Legacy Resort & Casino.
Good
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Exceptional The beds were a little hard and the pillows weren't big enough The staff was very friendly and the rooms were clean
Business response:
We apologize for the inconvenience regarding the comfort of the beds and pillows. We appreciate your feedback and will take it into consideration for future improvements. Thank you for recognizing our friendly staff and clean rooms.
Good value hotel room in Reno Check-in was a drag at the counter, and the 6 self check-in kiosks only work if your booking name matches the credit card name perfectly (hence a line to the counter) Lots of sheltered parking, great WiFi, comfy bed, clean bathroom, spacious room, lots of TV channels, lots of food outlets within the complex
Business response:
We apologize for the inconvenience you experienced during check-in, Patrick. We appreciate your feedback and will work on improving our self check-in process. Thank you for choosing Silver Legacy Resort & Casino.
Very Good
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,884 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.