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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional
Good
Self-check in felt in-personal. Room stunk. Self check-in, room smelled like cigarettes. Parking
Business response:
Your feedback is important to us, and we appreciate you taking the time to share your experience. We value your perspective on the self-check-in process and the room odor issue you encountered. We understand these aspects of your stay did not meet your expectations. Thank you for bringing these matters to our attention, as it helps us identify areas where we can improve our services. We will carefully consider your comments as we continually work to enhance our guests' experiences.
Good but not Great. During our stay - which was Sunday to Wednesday they have limited serves with multiple restaurants and bars closed. 2 of the 4 elevators were down for maintenance leading to longer waits. The Ice Machine on my floor was out of order and the vending machine next to it provided room temperature drinks. When dining in the Row you need to provide your players club card to ear points, but this was not mentioned by the wait staff and we didn't learn this until last day. The Row casinos of Circus Circus, Silver ... read more
Business response:
Thank you for sharing your detailed feedback and concerns about your recent stay with us. We sincerely apologize for the inconveniences you experienced, including the limited services, elevator maintenance, issues with the ice machine and vending machine, and the lack of information about using players club cards for dining points. We appreciate you bringing these matters to our attention. We strive to provide a seamless and enjoyable experience for all our guests, and we regret that we fell short of this goal during your vi... read more
Exceptional The rooms are clean. Staff is friendly and helpful.
Business response:
We deeply respect your feedback and sincerely appreciate you taking the time to share your experience at Silver Legacy Resort & Casino. It's wonderful to hear that you found our rooms clean and our staff friendly and helpful. These are aspects of our service that we take great pride in, and we're delighted that they contributed to your exceptional stay. Thank you once again for your kind words.
Wonderful
Love it There is nothing I didn't like Everything is close by
Business response:
Thank you so much for taking the time to share your positive experience at Silver Legacy Resort & Casino. We're thrilled to hear that you loved everything about your visit. It's wonderful to know that you appreciated how everything is conveniently close by, which is one of the features we take pride in. Your kind words mean a lot to us, and we're delighted that we could provide you with such an enjoyable time. We hope to welcome you back again soon for another great experience.
Wonderful Ice machine on my floor was out of order so I had to go to other floors to get ice. Lobby/registration was a long way away from the drop off, and the carpeting between those points was difficult to push my luggage on. Also, i was there at 2:30 and check in didn't start until 3, so I had to wait to check in unless I wanted to pay $35 for early check in. Free shuttle from/to the airport, airport store was open until late and sold alcohol, bakery and coffee shop in the lobby.
Business response:
We genuinely admire your positive feedback about the amenities at Silver Legacy Resort & Casino, particularly regarding our free airport shuttle service, late-night airport store, and the bakery and coffee shop in our lobby. It's regrettable to hear about the inconveniences you experienced during your stay, including the out-of-order ice machine on your floor and the distance between the drop-off point and registration area. We also apologize for any difficulties you encountered with luggage transportation due to the carpeti... read more
Exceptional No microwave in the room.
Business response:
Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience. We sincerely apologize for any inconvenience caused by the lack of a microwave in your room. We understand how this could impact your stay, and we'll take your comments into consideration as we continually strive to improve our guests' experiences. Thank you once again for bringing this to our attention and for choosing to stay with us.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,983 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.