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SimonMed Imaging - Greenfield
- Diagnostic Imaging
- Mesa, AZ
About this business
Location details
1425 S Greenfield Rd, Ste 114 Bldg 2, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 10:00 p.m. | |
| Tue | 6:30 a.m. to 10:00 p.m. | |
| Wed | 6:30 a.m. to 10:00 p.m. | |
| Thu | 6:30 a.m. to 10:00 p.m. | |
| Fri | 6:30 a.m. to 10:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | 7:30 a.m. to 5:00 p.m. |
I was not called or email telling that I would have to feel like I was a homeless person because I was not told that unless I paid 50 .00 Dollars then and there I would not be able to get my test do
Business response:
Hello Sheila, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Thieves, they over charge and then don’t want to return the overage
Business response:
Hello Julie, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
I will never use SimonMed again! 😡 I paid cash for a MRI on 9-28-2022. After going through Cigna Insurance SimonMed is supposed to reimburse me $568.29. 8 months later I still have not received my money. I call almost every 2 weeks and keep being told I will hear from the reimbursement department in 2 weeks…… I am so frustrated. If anyone has had a similar experience with resolution please let me know.
Business response:
Hello Pam, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
Terrible experience! I had a 10:00 appt was not seen until 11:00, front desk misplaced my check in paperwork!
Business response:
Hello Michelle, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
MRI appointment was 40 min late. Front desk employee was not friendly or helpful at all. I had a prior experience where I was overcharged and it took over 3 months to receive a refund. I explained this to her and asked if I could just pay a portion due to prior issues. She said no but she could do a payment plan. That’s not what I asked, I didn’t need a payment plan. MRI tech was friendly and helpful. The room was cluttered and dirty. Following up on my April appointment…. I was over billed and have now called three t... read more
Business response:
Hello Diana, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Absolutely horrendous patient care and customer service!! Front desk receptionists are totally incompetent!! Scheduled a procedure 1 month ago, got an out of pocket estimate on the phone at the time of scheduling, filled out patient paperwork on the portal and the day of my procedure they stated that they do not accept my insurance and proceeded to cancel my appointment. I have been on the phone for over an hour and I keep being bounced of from one imbecile to another.
Business response:
Hello Ediola, if you are in need of assistance please email info@simonmed.com so we may reach out to you. Thank you.
Upon arrival the petty receptionist looked at me (a senior) like I had two heads and both with white hair. She had such a sour look and a personality too match! Most unhelpful person I’ve ever encountered. I had to come back a second time having forgotten the disc of my procedure and still the same thing. The SAVING GRACE was the Technician AL who’s knowledge, kindness, compassion was over the top!!! He made up over and over for the un-welcome treatment. Thank you for having him on your staff!
Business response:
Hello Paula, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
x-ray for diagnosing pneumonia was not read same day due to protocol. Patient waiting 72 hrs for results coughing his lungs out. Avoid SimonMed
Business response:
Hello Mari, if you are in need of assistance, please email info@simonmed.com so we may reach out to you. Thank you.
Everyone was very nice and professional, was in and out very in a very timely manner. The only complaint I have is that the place was not very clean, floors was dirty, blinds had layers of dust on them which indicate that it’s haven’t been months. But my overall experience with pleasant.
Business response:
Hello Maxine, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
Frequently asked questions about SimonMed Imaging - Greenfield
How is SimonMed Imaging - Greenfield rated?
SimonMed Imaging - Greenfield has a 4.2 star rating with 9,951 reviews.
When is SimonMed Imaging - Greenfield open?
SimonMed Imaging - Greenfield is closed now. It will open at 7:30 a.m.