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SimonMed Imaging - Greenfield
- Diagnostic Imaging
- Mesa, AZ
About this business
Location details
1425 S Greenfield Rd, Ste 114 Bldg 2, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:15 a.m. to 10:00 p.m. | |
| Tue | 6:15 a.m. to 10:00 p.m. | |
| Wed | 6:15 a.m. to 10:00 p.m. | |
| Thu | 6:15 a.m. to 10:00 p.m. | |
| Fri | 6:15 a.m. to 10:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought in my orders for a MRI and scheduled the appointment at the front office desk. Came back for my appointment and waited for awhile then they told me they were running 2hrs behind. I chose to go back home and come back in 2 hrs. I come back to be told that I was scheduled for a MRA not the MRI that my orders I had in my hand specified. They couldn’t do it- so I left. I went and got new orders from my doctors office and re scheduled for the same thing the first orders stated. MRI with contrast. Drove to my appoi... read more
Business response:
Hello Mary, we are very sorry to hear about your experience, and appreciate you taking the time to leave us a thoughtful and thorough review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
RecommendedMake sure they collect your payment.I kept trying to make my co-pay since the beginning of January 2021, and they kept telling me I didn’t have one.. this past Tuesday nite they wanted $700 plus. I was totally caught off guard. When you give them your DL for ID,ins card & debit card & they hand your debit back because they now want a payment there is something WRONG!! Any answers for me.
Business response:
Hello Nancy, we would love to help get this resolved for you. Can you please direct message us with your contact information and we can have someone in the billing department reach out to you? Thank you!
Took over an hour past the appointment time to even get called on.
Business response:
Hi Thaddeus, thank you for taking the time to leave us a review. We are sorry to hear that you had a long wait time, that certainly is frustrating. We hear you, and appreciate your feedback as it helps us improve. Thank you.
Why does it take so long to check in. The line was out the door and it was a very uncomfortable situation for me as I have a bad back. Finally another lady grabbed a chair to place her self in line and I followed suit. There has to be a way to improve your procedures. I am not able to stand in a line for 20 minutes
Business response:
Hello Carol, thank you for taking the time to leave a review. We are so very sorry to hear about your experience and apologize. This feedback has been shared with management for improvement. Thank you.
Arrived at 7:40am for 8 am appointment. Stood in line which was going out the door for 25 minutes. Girls checking in people sat there not doing anything. Then when they started checking people in, they would wait on one person and it would be several minutes before they would call up another person to help. This is the worst service and incompetence I have ever seen.
Back in June I had an MRI done at the Greenfield location. At the time of check in the girl at the desk stated that today’s visit will be $464 because my insurance was not going through. I have other MRIs completed at other locations and only had to pay approx $60. My insurance covers 90%. She asked for a card to hold on file just in case the claim is denied. I though that’s fine because I know insurance will cover the amount. Gave her the card and informed I DO NOT have $464 dollars to pay in one lump sum and if that’s the ... read more
They can’t get their schedulelig right used them twice both times totally screwed up with no apologies
Business response:
Hello, we apologize for the negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you.
phone service can never get representative only recording
I had an appointment at 4:30 for an x-ray. When I got there their wait time was an hour and a half. They close at six so I was never seen. So they scheduled me at a different location for the next day. When I got there it was a two hour wait, and the lady had to leave early that day. So again I was never seen. ..... and they want you to fill everything out online before you come in. Which sucks and is hard to use! I feel sorry for the staff because they all seem real nice, but their system sucks! They need to hire more emp... read more
Frequently asked questions about SimonMed Imaging - Greenfield
How is SimonMed Imaging - Greenfield rated?
SimonMed Imaging - Greenfield has a 4.3 star rating with 10,266 reviews.
When is SimonMed Imaging - Greenfield open?
SimonMed Imaging - Greenfield is open now. It will close at 10:00 p.m.