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SimonMed Imaging - Greenfield
- Diagnostic Imaging
- Mesa, AZ
About this business
Location details
1425 S Greenfield Rd, Ste 114 Bldg 2, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:15 a.m. to 10:00 p.m. | |
| Tue | 6:15 a.m. to 10:00 p.m. | |
| Wed | 6:15 a.m. to 10:00 p.m. | |
| Thu | 6:15 a.m. to 10:00 p.m. | |
| Fri | 6:15 a.m. to 10:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
promptness with appointments, courtesy and knowledge.
Business response:
Hello Teresa, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
Even though I had an appointment, the staff had me wait in line which took 15 minutes for me to check in. And despite having visited many times, I still had to fill out the same forms and have insurance cards scanned. Do the not already have my information in their data base? They told me to take a seat and after another 40 minutes, I asked the staff why the hold up. Standard excuse: “we’re running behind and your up next.” Once I was finally seen, the X-ray staff was very professional, efficient and courteous. Think I’ll tr... read more
Business response:
Hello, thank you for taking the time to leave us a review. We are actively working to improve our systems and processes and appreciate your feedback. Thank you.
The only nice person I dealt with was the young lady that did my MRI. Scheduling my appointment was horrible. On hold for a very long time. Then I could not hear anything but the person sounding like they were eating a bag of chips. After the appointment was made, I verified the date and time twice. When I got to the appointment and they tell me my appointment is for another date and time. They were able to fit me in the same day, but the young lady was extremely rude the entire time. Now I’m at my doctors appointment with m... read more
Business response:
Hello Terri, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
Terrible patient service. Horrible scheduling. Unprofessional👎🏻!
Business response:
Hello Gloria, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
The front office staff is very rude and unwelcoming.
Business response:
Hello Tracy, thank you for taking the time to leave us a review, we are sorry to hear you didn't receive the appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
they don't take care of the customer
Business response:
Hello Mena, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
My appointment was at 6pm. it is now 7pm and I still have not had my appointment. The receptionist is not informing anyone of why the wait is so long. Maybe tell people how long the wait and give the option of rescheduling. Not a happy patient.
Business response:
Hello Tammy, thank you for taking the time to leave us a review, we are sorry to hear you didn't receive the appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
It has been, by far, the most unprofessional experience I have ever had. The front desk is curt, unfriendly, unhelpful and rude. I base this on more than one experience with this crew. I have spent 40 years in the business, and I have just been completely appalled. Once I got past the front de ask, I found the techs knowledgeable and friendly. You really need to re-evaluate your front desk.
RecommendedI finally got an appointment, after my Oct 27th, 2021 incomplete biopsy. After several calls to my GP, an order was sent "stat". Nov 9, 2021 and cancelled Nov 15th, 2021 internally by a staff member of SimonMed - with no reason! I had help from another member of SimonMed, Linda Preston, who apologized and made my MRI happen. Too bad Marci, the MRI tech was not helpful or caring of my comfort or hearing loss in the very noisy MRI machine. I would recommend SimonMed Imaging (just not Marci)
Business response:
We appreciate your feedback Nancy, thank you for taking the time to share!
Frequently asked questions about SimonMed Imaging - Greenfield
How is SimonMed Imaging - Greenfield rated?
SimonMed Imaging - Greenfield has a 4.3 star rating with 10,266 reviews.
When is SimonMed Imaging - Greenfield open?
SimonMed Imaging - Greenfield is open now. It will close at 10:00 p.m.