SimonMed Imaging - Ocoee II

Amy E 

on BBB

3 years ago

I was owed a large refund, but was not notified by SimonMed. When I called to ask about the refund, their automated system always disconnected me. It was not until I called in and didnt enter any account information that I got through to a person to ask about processing my refund. This is a disgraceful business practice. 

Brian M 

on BBB

3 years ago

Disgusting customer service. Had 2 seperate doctors order *** and appointments scheduled by SM who indicated all was good and ready. I show up for the 2 appointments (seperate times) and was notified my insurance has not approved the **** This last one I was told it was rescheduled to another date. Both times I was not notified prior to appointment that the insurance was not approved and only found out at the window. I was asked the first time if I wanted ro pay out of pocket for the *** and submit it to the insurance for la... read more

A. P 

on BBB

3 years ago

11/6/2021 I was scheduled for 7 a.m. (be there at 6:45 a.m.) on Sat. 11/6/2021. I arrived at 6: 40 a.m. No one there. There was a Tech waiting outside also - ***** - a very nice young man who was also locked out. He also was told to be there as there was a 6 a.m. appt. He was still waiting - calling every number for SimonMed he had - no answer ..... finally someone answered and they said they would find out what was wrong. He very kindly told me to go wait in my car to keep warm and he would come notify me if anyone from Sim... read more

Carrie M 

on BBB

3 years ago

On Wednesday morning, I scheduled an *** for my child who was diagnosed with a suspected stress fracture by calling as the online system was not working properly. An X-ray was inconclusive so an *** was required. I provided the order info and insurance info as requested. The appointment was scheduled for Friday at 4pm. On Thursday morning, I received a call from SimonMed indicating that they needed to reschedule my sons *** because insurance needed the clinical notes to pre-authorize the **** This did not make any sense to m... read more

Mrs. J 

on BBB

3 years ago

I had an appointment on Saturday October 23rd at for an *** of my left foot and ankle. I arrived to the SimonMed location on ************* in ********, ** 15 minutes before my appointment. As I walked through the door, I was greeted with an a very unfriendly "What do you want?". I replied with, "I have an appointment at ... for an ***" and gave my name from there. There was no acknowledgement that I indeed had an appointment and had to ask the person sitting in the front desk chair if I was at the correct location. I receive... read more

Ray 

on BBB

3 years ago

Scheduled an appointment over the phone and confirmed the address. Showed up for the appointment early and was told we were in the wrong location, directed us down the street. Showed up down the street and were told we were in the wrong location, we now needed to drive 20 minutes away. Showed up at the 3rd location now 20 minutes late and were told we were to late and needed to reschedule. Reschedule and received a call the day of the reschedule to reschedule again. This is all for an MRI of a cancer patient, the stress is a... read more

Marcy O 

on BBB

3 years ago

This is the 3rd year I have used this company and will not go back. Besides the fact that they double book your procedures (Mammogram/ Ultrasound) and make you wait more than 1.5 hours for your appointment, their BILLING is ATROCIOUS!They tell you at your appointment what they think you owe (in my case $400), which 3 years running has never been right. Then they say you can do a split payment. So you give them your credit card and you pay a portion (typically half). Then you NEVER receive a statement, but they keep billing y... read more

Ash H 

on BBB

3 years ago

U called SimonMed customer service to make an appointment yesterday. They gave me an appointment for today Tuesday 10/05/2021 at ***** pm on ***** 1 office on **************** ***** **. And they did confirm the appointment by text message yesterday and today. When I went there. At 01:00 pm they have a line no 6 feet between people and people sitting no 6 feet from 3ach other very unsafe. And when 8 went to the window I told her my appointment at 01:15 pm and 8 hands her my ID and the insurance card. She said oh sorry we don'... read more

Erika S. 

on BBB

3 years ago

Billing here is ridiculous! I got a scan done in May. The front desk made me pay over $900 as they stated they ran my insurance and it was part of my deductible. Spoke to my insurance shortly after and stated that was incorrect and should have only been billed for $150. Since June, Ive been waiting for a refund! Spoke to numerous billing agents, ********* ****** **** and have just gotten the run around with each of them telling me a different reason as to why the investigation is taking so long! Weve gone from **** business ... read more