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SimonMed Imaging - Paradise Valley
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
4219 E Bell Rd, Phoenix, AZ, 85032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience, zero customer service.
Business response:
Hello Mica, thank you for taking the time to leave us a review. If you have feedback for us, please email info@simonmed.com. Thank you.
Adrignola Apt for MRI. I had an appointment 12, 7/10/24. And again when we got there we were told it would be a hour and half wait. Question, Why the hell do they not call and tell us it would be this long so we could decide to cancel or not? Ans save us a trip in this Phoenix hot weather. And I has already took the pill cause I am claustrophobic. This is very inconsiderate to patriots. Very unprofessional. If this keep up, we will seek another provider. We are very unsatisfied with Simon
Business response:
Hello Michael, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
Imaging was fine, billing not. My Copay is $10.00 but I was overcharged by $60.80 and Simon Med seems disinclined to give it back. First call-gal apologized, stated refund would be issued in 7 to 10 business days. On 11th day, called and spoke to same gal-this time not so nice (neither was I at this point). Now claims I have to wait another 45-60 days or when they get notice from Cigna to refund me. Never had to pay more than the stated copay anywhere. Questionable business practices.
Business response:
Hello Pamela, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to billing@simonmed.com so we may reach out to you. Thank you.
RecommendedMy appointment was rescheduled and I was never notified . I still received a text that my appointment is pending . Front desk staff was very nice and helpful . I wish I could say the same about the MRI tech - female with huge eye lashes and super augmented lips - my daughter is 17 year old and needs an MRI every 3 month for her brain tumor surveillance . This tech was so rude that my daughter come out crying . She would not let me be present during IV insertion . It was a horrible experience . We usually have male tech there... read more
Business response:
Hello Maria, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.
Worst experience with a medical provider. I tore my achilles tendon in late March of last year. Simonmed canceled my mri 3 weeks in a row due to not getting an auth number from my insurance company. I discovered they were not submitting to company who handles auth since I am an employee of insurance company. They are in network and was inexcusable they didn’t follow protocol. So I’m in severe pain and unable to proceed with care. Finally 4 weeks later Simonmed confirms they have an auth approval and I go in for mri. The fron... read more
Patient portal was horrible. Kept getting texts to fill out paperwork only to try and have the site say that I didn’t have any upcoming appointments. Same thing on the day of my imaging. Told to sign in, and again same problem. Very long line to register…10 people deep with only one person at the desk to handle check in. I was charged over $800 at the time of my appointment and then subsequently got another bill for an additional $600. I checked my insurance at that point and found that the amount I was required to pay was l... read more
After waiting almost 2 hrs had to reschedule. My second appointment I only had to wait an hour for my MRI. The technician was professional but this location needs to do a better job in scheduling appointments. Based on my experience, I would try a different imaging provider.
Business response:
Hello, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
RecommendedI had 5pm appointment. Simon asked me to be there at 4:30 I waiting in waiting room till 6:20 then finally called back. Waited another 10 minutes before mri started? No apology No discount A-lot of disrespect for my time Please communicate to your patients.. For crying out loud Have some professionalism
Business response:
Hello Randy, we appreciate your positive review, thank you.
I waited an hour and a half. The receptionist gave an old intake form from a year ago to the MRI tech rather than the one filled out at the appointment. The tech didn’t have my current information.
Business response:
Hello Deborah, we appreciate you bringing this to our attention so we may follow up internally. Thank you.
Frequently asked questions about SimonMed Imaging - Paradise Valley
How is SimonMed Imaging - Paradise Valley rated?
SimonMed Imaging - Paradise Valley has a 4.2 star rating with 3,496 reviews.
When is SimonMed Imaging - Paradise Valley open?
SimonMed Imaging - Paradise Valley is closed now. It will open on Monday at 7:00 a.m.