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SimonMed Imaging - Peoria Sun City
- Diagnostic Imaging
- Peoria, AZ
About this business
Location details
9403 W Thunderbird Rd, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:30 a.m. to 7:00 p.m. | |
| Sun | 6:30 a.m. to 7:00 p.m. |
An awful experience! A very frustrating appointment at Simon Med. I checked in at 10:50 for my 11:00 appointment. I was told to drink 32 oz of water 1 hour before so I told the receptionist that I hoped the appointment was on time since I already had a full bladder. By 11:20 I was desperate so I asked for the restroom realizing I would have to reschedule this appointment. I used the toilet only because I was desperate! It was worse than some pretty awful gas station bathrooms! The under side of the seat was up from th... read more
Business response:
Hello Linda, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.
I arrived a half hour early for a 7:45 PM appointment for a double MRI… certainly in a very timely manner. Nothing was mentioned about anything being awry or about being behind schedule. Just to sit down and they will be with me shortly. Finally, two hours later (an hour and a half after my scheduled 7:45 PM appointment) they came to tell me they were running a little bit behind. Two others who had appointments scheduled before me were still waiting ahead of me. All in all, I was there over 3 1/2 hours for a 45 minute proce... read more
Business response:
Hello Dick, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
Hi, my name is Robi, and for the last 7 months when people call in asking for their MRI results, they are transferring them to my personal cell phone. I have called to complain numerous times, and no one seems to care. Simon Medical is giving me their private patient information to a 3rd party. sound like a serious HIPPA violation. If your wanting your information safeguarded, I would recommend going elsewhere 🤬
Business response:
Hello Robi, thank you, someone will be contacting you directly to follow up.
I had a 9am MRI appointment and arrived 15 minutes early with all my paperwork finished before I arrived. There was one person who arrived before me. She got called back at 9. I asked if they had more than one machine and the receptionist said no. So I said, "if she's going in at 9, but my appointment was at 9..." The receptionist said "we're running a tad behind." I asked how much "a tad" was. For anyone who needs to know, "a tad" is equal to 45 minutes. How does a place get 45 minutes behind when they've only been open for... read more
Business response:
Hello Matt, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
RecommendedThis time Simon Med was horrible I was left wait to be seen for 2 hours people that had appoints after my schedule time where move in front of my time . and no one would say way that was taken place .. very angry...
Business response:
Hello James, thank you for your positive review!
I been sent to two different offices they know I have a spinal cord stimulator and they can’t figure out how to give me an MRI! Don’t go here
Business response:
Hello Ted, if you are in need of assistance, please email info@simonmed.com so we may reach out to you. Thank you.
My apt was changed 3 times. When I did arrive for my 3:00 apt., I was told they were one hr behind due to double scheduling. Technicians were wonderful but management needs to do training for staff that does scheduling. Won’t use them again
Business response:
Hello Jean, we are very sorry to hear about your experience, and appreciate you taking the time to leave us a thoughtful and thorough review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
If I could leave a review with negative stars, I would. Even one star is too many for SimonMed. My experience has been egregiously bad, and forget about getting customer service because there is no communication between the different sites and the people who answer the phones for simonmed (a call center in france or spain where people have no clue)
Business response:
Hello Vera, if you are in need of assistance, please email info@simonmed.com so we may reach out to you. Thank you.
RecommendedI was amazed at th conduct of the two girls at the desk. They were talking to each other and giggling very loudly. The other employees were very professional and got 5 stars I had to wait a long time and noticed others were surprised how the girls were so unprofessional. I am giving them one star as they did show up for work.
Business response:
Thank you for sharing this feedback with us Loretta, we appreciate it.
Frequently asked questions about SimonMed Imaging - Peoria Sun City
How is SimonMed Imaging - Peoria Sun City rated?
SimonMed Imaging - Peoria Sun City has a 4.3 star rating with 4,929 reviews.
When is SimonMed Imaging - Peoria Sun City open?
SimonMed Imaging - Peoria Sun City is open now. It will close at 10:00 p.m.