SimonMed Imaging - Queen Creek

4.3

Diagnostic Imaging
Queen Creek, AZ

About this business

Healthcare Diagnostic Imaging

Location details

36297 N Gantzel Rd, Ste 101, Queen Creek, AZ, 85140, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.35,088 reviews

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Frank Carbone Sr

2 years ago

On Wednesday (12/29/22), I went to Simonmed on Rittenhouse for an X-Ray. Sat for an HOUR, then they say their X-Ray machine in not working …come back at 8:15am the next morning. I do that, it’s still broke. They tell me to go to Gantzel Rd location. I go there…THEIR X-Ray doesn’t work. They tell me to go to the AJ location …they’ll get me right in…they don’t do XRays until 1pm. They tell me to go to Baywood and that they will set things up in the computer to get me right in at the Baywood location. I get there and th... read more

Business response:

Hello Frank, thank you for taking the time to leave us a review. We are actively working to improve our systems and processes and appreciate your feedback. Thank you.

Susie Gasch

3 years ago

It was dirty!! The restroom was disgusting, shelves dusty, and not what I expected for a “medical “ facility. The really nice technician asked me questions and then asked where have I been going since last at Simon Med in 2008?? I told her SMIL, and that I really like it there. I was flabbergasted by her response….” I wouldn’t let my family come to a Simon Med, only to SMIL.” I couldn’t agree more! There were other reasons for my dislike of Simon Med, but I’ll leave that for another time.

Business response:

Hello Susie, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, and we have followed up, thank you.

Julie Challis

3 years ago

Very unfriendly place. I was given someone else’s receipt, which i did not discover until i was home. No one was wearing masks. The person that did my x-ray must of been having a very bad day.

Business response:

Hello Julie, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.

Matthew Garrett

3 years ago

When I arrived to check in the person checking me in said " did they tell you how much it's going to be?" I said no but my co-pay is $100. They tried making me pay $450 for the MRI. I told her I'm paying my co-pay and that is all. Then when she went to run my card if I hadn't been paying attention she "accidentally " tried running it for the $450! Seems a bit shady to me. Then I was waiting well past my appointment time to get it done.

Business response:

Hello Matthew, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.

Kristi Marie

3 years ago

It is ridiculous that you can schedule an appointment for literally everything EXCEPT X-Ray. Those are “first come, first serve” except when the same tech is doing other appointments and squeezes X-rays into that mix. This is literally the WORST imaging company. And the people there do not care how much time they waste of yours.

Business response:

Hello Kristi, thank you for taking the time to leave us a review. We are actively working to improve our systems and processes and appreciate your feedback. Thank you.

Robert Hardy

3 years ago

The staff at the Queen Creek facility that I went to, was very unprofessional, lacked empathy, especially to senior citizens with health concerns. The MRI technician that I was assigned to, had no patience, gave me attitude, and just came across as tho he wished I wasn’t there. I also witnessed the front desk lady, being very rude to a elderly man who had severe disability, and gave him attitude. I will never use this facility again!!!!!!

Business response:

Hello Robert, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.

Sue Davies Root

3 years ago

The staff have no clue how to bring up an electronic Doc order!

Business response:

Hello, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.

Frank Recchia

3 years ago

Your phone service is terrible every time I call I waited at least 10 to 15 minutes to get someone to talk to you also I was told that something will be mailed to me prior to visit never received

Business response:

Hello, thank you for taking the time to leave us a review, we are sorry to hear you didn't receive the appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.

Libby Fritzinger

3 years ago

The appointment tech did not understand english. After 10min I asked for a supervisor. Was connected to another office but only to leave a call back number. They never called. After a week I called the dr in charge of Simon. Got a mamo and ultrasound apps. Go into mamo and tech said I couldnt get the ultrsnd I knew the time for this was scheduled Got angry asked for manager. She said there wasnt one. Finally gave me the ultras app. The tech for that was nice and the tech for a later bone scan was nice. Ill have to resea... read more

Business response:

Hello Libby, we are very sorry to hear about your negative experiences, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.