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SimonMed Imaging - Queen Creek
- Diagnostic Imaging
- Queen Creek, AZ
About this business
Location details
36297 N Gantzel Rd, Ste 101, Queen Creek, AZ, 85140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended*****NOT A RECOMMENDATION *****I had a scheduled appointment for a MRI last night at 0630. At 530 I received a call informing me that the tech was running behind so don’t check in until 7pm. Ok. Thanks for the call. I checked in at about 655 and was given paperwork to complete. The MRI was for my lumbar spine and sciatic nerve. I was in excruciating pain and crying. I guess I was not fast enough for the MRI tech, Ann because she came thru the door and took the paperwork she needed and gave the other to the receptionist and p... read more
Your online patient forms are time consuming because they are repetitive. I filled out the forms online after I hit send, your software redirected me to fill them out again on another page. Front desk staff needs customer service training. Please at least acknowledge the patients that are standing in line out the door. The Tech that did my bone scan tapped his fingers, loudly to the music through the entire scan. The only bright spot was my MRI Tech, named Marcy. She was polite, caring and well trained.
Business response:
Hello Lisa, we apologize for the negative experience and for the customer service you received. Thank you for sharing your feedback.
RecommendedWhile I do recommend SimonMed Imaging the last two appointments have been unfavorable experiences. Most recently, I went to The SimonMed in San Tan Valley, AZ at 36297 N Gantzel Rd suite 101. The quality of customer service was very poor and unprofessional. The two ladies at the front desk never acknowledged clients walking in, and I witness them being argumentative to walk in patients requesting x-rays. I realize they are very busy, but at the very least they should look up from their desks and greet the patients telling th... read more
Business response:
Hello Marjie, we are very sorry to hear about your negative experience. Thank you for your feedback.
I made an appointment over the phone and when I got there I was told it was for another date. I returned for a second time and was told they needed a code that was not indicated on the form. The third time I returned the machine was down. For an MRI the wait was 1hour. With covid I don’t know why they are over scheduling or not leaving sufficient time between appointments.
My wife had imaging done in April 2020. In July 2020 my health insurance paid them in full. In November, with no explanation we were charged $415.43. I called SMI and was told they would review this. Three weeks later we received another bill and no credit. I called again and was told they are still reviewing it. I told them I will be disputing the charge with my credit card company and I have. PS they are now also asking for $25.57 we do not owe them.
I have been trying to book an appt for a screening mammogram for 3 weeks - unsuccessfully. I have tried calling to book and using the option to have a call back to schedule, I have tried booking through the online option and haven’t received a confirmation. I tried each of these “routes” of contact several times. Today I tried the “chat” option and was left in “the queue” for hours. I give up!! Last year I had to wait for over an hour even with an appt. I’m DONE! Will call my doc to request a different facility.
Business response:
Hello Karalee, we apologize for the negative experience you had with us. We are having several issues with our scheduling department at the moment and we are doing our best to improve it. Thank you for sharing your feedback.
Better policy for scheduling Xrays, especially during this increased concern over Covid (with record breaking outside temperatures making waiting outside impossible)The office was understaffed and overwhelmed by patients. 45 min wait to just check in, then told to come back in an hour and a half for the Xray. Upon my return, I waited an additional hour in the over congested waiting room. Glad I had a book and an understanding work situation to dedicate 3 hours and 15 min for an xray that took 10 minutes to actually do.
Business response:
Hello Greta, we apologize for the negative experience and for the wait time. We are working on improving our sites workflow to prevent these situations. Thank you for sharing your feedback.
The wait time of 2-3/4 hours is ridiculous. The time to sign in or be checked in with four people ahead of me was 45 minutes , either the computer was extremely slow or the employee didn’t really know what she was doing.
Business response:
Hello Vickye, we apologize for the negative experience. We are working to improve our site workflow to prevent these situations. Thank you for sharing your feedback.
Nobody knew what I was scheduled there for
Business response:
Hello Dave, we apologize for the negative experience you had with us. If you would like to further discuss your visit or speak with a member of our management team, please send an email to info@simonmed.com with your information. Thank you for taking the time to leave your feedback.
Frequently asked questions about SimonMed Imaging - Queen Creek
How is SimonMed Imaging - Queen Creek rated?
SimonMed Imaging - Queen Creek has a 4.3 star rating with 5,088 reviews.
When is SimonMed Imaging - Queen Creek open?
SimonMed Imaging - Queen Creek is closed now. It will open at 8:30 a.m.