SimonMed Imaging - Redwood City

Patricia M 

on BBB

2 years ago

You make an appointment and are told to be there 30 minutes early for paperwork. Then you end up still waiting an hour. 

Diane W. 

on BBB

2 years ago

My husband went to SimonMed in *************. Since we did not meet our deductible, SimonMed charged him $999.34 for the procedure which he paid with a credit card. Our medical insurance paid the bill and he only owed $375.73. I have been trying to get the refund of $623 back for well over a month. Every time I call or email i am told that the refund has been approved. The money has never been refunded. I have been given transaction numbers; I have been assured that it will be refunded. Nothing has come. Do not pay upfront f... read more

Stephen M 

on BBB

2 years ago

I was referred to SimonMed by my Urologist for a Pet Scan. When I called to schedule the procedure I was told my co-pay would be $304. This seemed high based on previous scans, but after talking to my wife we agreed I should go ahead with the test. On the day of the test, I checked in and told to pay the $304, which I did. Several weeks later, I receive a bill for an additional $1086. WHAT??? I was shocked since I wouldn't have gotten the test had I known it would be $304 + $1086 or a total of $1390! So, I called them and sa... read more

Savannah K 

on BBB

2 years ago

Billing department is a joke. Dont go here. Find somewhere else to get your exams done 

Thomas E. 

on BBB

2 years ago

Took 3 weeks to get appointment. They call day before and say they don't have insurance approval. I told them fine don't call me until you have approval. They procede to call me next day and everyday for 3 days to schedule. I finally schedule for a week later. Everything seems fine I show up and they ************* denied my mri. Didn't call me or anything. Then they say we'll you can pay for it yourself. I am so furious with this company. NEVER USE THEM. They can not even bother to call you I wouldn't even trust their result... read more

Mary D 

on BBB

2 years ago

I just spent an hour and a half at Simon Med and am very discouraged. My doctor ordered an "upper GI **ray" and gave me the Simon Med form with the test checked. I called Simon Med. Their recorded announcement says "all **ray appointment are on a walk-in basis only." I went over there, waited 20 minutes in line to even get checked in. The desk clerk took my order, got my copay and checked me in for the **Ray. An hour later the tech calls me and says, "So, are we doing a chest **Ray today?" I told the order says "upper GI **r... read more

MaryAnn L 

on BBB

2 years ago

The most inefficient diagnostic location I have ever experienced. Spent one hour, in a gown, waiting to have a mammogram and ultrasound, and no one bothered to give me a reason for the delay. When it got to be over one hour I got dressed and told the assistant I could not wait any longer. I asked for my records I brought with me and when I got home and looked at the records she gave me, I discovered she gave me only part of mine and also included another patient's order form. Big time HIPPA violation. I told the assistant I ... read more

Bob Z 

on BBB

2 years ago

Wife was scheduled for **Ray, although they stated she was scheduled for an MRI which she received the previous week. When I asked why she needed to do it again, I was told they werent finished and charged me another $186.00. Not sure what happened regarding the **Ray. 

Victor C 

on BBB

2 years ago

SimonMed is a TERRIBLE COMPANY to get your Imaging done. PLEASE CONSIDER GOING SOMEWHERE ELSE!!! DON'T WASTE YOUR TIME AND MONEY...SimonMed is a badly run company! Please don't use them unless you have no other choice. They tell you one thing to only change things after the fact. I had an appointment and arrived 15 min early but had to 1.5 hours in the lobby because they were delayed. And I was not the only that complained about the delays. Then to add further challenges, I was scheduled to have an MRI (********* location in... read more