SimonMed Imaging - Redwood City

Rainee T 

on BBB

2 years ago

I went to Simonmed for a MRI in January of 2023. This facility overcharged me by ****** and I tried to dispute this amount with the front desk person, however she was unhelpful. Once I verified my EOB with my insurance I found that I only owed the ***** copay not the full amount. I have tried calling them, emailing them and also tried to dispute my cc charge to no avail. I have yet to receive a refund for this amount. I believe this is a very bad practice and FRAUD!!!I also found their service horrible compared to SMILE and ... read more

Stacia S. 

on BBB

2 years ago

******** Imaging seems to have a hold of the medical imaging market in the Phoenix Metro area. The majority of general care providers and specialist ALL refer here for services. This companies billing practices are unethical and straight up fraudulent. They make patient who have insurance pay upfront for services, bill incorrect co-pays and then give patient the run around when the patient is owed a refund. Personally, I am owed a $450 refund from an MRI conducted in October 2022 and additionally $50 for imaging services in ... read more

Margareta M 

on BBB

2 years ago

B*LL*NG SCAM Go to this search "abc15/let *** know/simonmed," * find news reports on a "SIMONMED EMPLOYEE SPEAK*NG OUT" * "PAT*ENTS COVERED BY *NSURANCE BUT TOLD TO PAY". After MANY failed appts on SimonMed's part * went to a SM location * spoke w/********* who booked an appt on 5/2/22 for 2 MR*s on my knees. * asked her to check w/my insurance * confirm what my co-pay would be; * didn't want any surprises. * asked her if * needed to call my insurance. She told me no, it wasn't necessary, she wud call to confirm A) my insura... read more

St I 

on BBB

2 years ago

I received a call from SimonMed to reschedule, stating that they needed to delay the imaging until insurance authorization had been completed. I found out later that day that the insurance authorization had already been completed more than a week prior. SMI delayed my imaging for no justifiable reason, delaying treatment updates (stage 4 cancer). 

Michelle G 

on BBB

2 years ago

I went to Simon Med Imaging on September 29, 2022 for an x-ray (acct# *****************. ******************** charged me $117.26 at the time of service. They insisted I pay this amount UP FRONT even though I questioned it due to the fact I have insurance. I wanted my insurance to be billed rather than pay up front and I did not have a choice- I was told I had to pay upfront. After insurance processing it was determined I actually only owed $49.12. I am owed a refund of $68.14! I contacted the Simon Med billing department on ... read more

Sarah K 

on BBB

2 years ago

This company is so fraudulent it makes me ill. They told me that my services would not be covered under my insurance and charged me over $1,300. Then they billed my insurance for about $1,700. The discounts and reductions per the agreement with the service company totaled about $1,500. I have contacted them multiple times to get a refund of what they charged me and continue to get a run-around. I even had my insurance company contact them and they are completely non-responsive. They keep saying they cannot do anything becaus... read more

Emily D 

on BBB

2 years ago

I am not a patient, and I live in ******** and I received an email that I had an upcoming mammography appointment. and I live in ******** and I received an email that I had an upcoming mammography appointment. Their phone number and phone menus are scams and dont work. There was a link in the email, which brought me to a place where they wanted my personal information. Everything Ive read leads me to believe its an insurance scam, even if they have real offices and machines. 

Kathleen M 

on BBB

2 years ago

I have been over an hour on phone trying to get my ** images to bee sent to me. No phone # for my location, **********, on website. A general # took me to **, they sent me to 2 more #s that aren't correct.No one can help me. They can't even get the images to a patient!My doctors needs them. Very poor customer service. The "Chat" is digital and cannot help with specific problems. why are you still in business??!! horrible. 

John L 

on BBB

2 years ago

I had an *** done by them and I asked for an itemized bill as I was required to submit to my insurance company for reimbursement. My first request was as I left the office after the *** and I was told "we can't give you one here, you must contact the company." I tried to do so on numerous occasions. They phone is answered by a machine and puts you on hold for 20- 30 minutes and no one ever responds. You leave message to call you and no one does. It has been 6 months of trying to reach them with no result. I think their polic... read more