SimonMed Imaging - Redwood City

Krista C 

on BBB

2 years ago

Awful. I went in for an ultrasound and advised them I had met my deductible. The receptionist said ********* to get my service done I needed to pay $126. Considering I have a lump on my neck, I didnt continue to argue and just got my ultrasound done. As soon as I saw the claim on at his website, I called to inquire, and was told I needed to call back to have the refund processed in 30 days. I called back during the timeframe, and was now told today that the refund has been processed but it needs to be reviewed by some back o... read more

Rhonda T 

on BBB

2 years ago

I wish I could give zero stars. Did you know that Simon Med imaging is one of the highest cost in the ****************? People - learn from me - you do not have to go to Simon Med, call your insurance company and find cheaper locations for the exact same procedure you are having done. I learned the hard and costly way that Simon Med imaging is price gauging their customers and making you feel like you have to go to them because they did one procedure therefore, you have to continue seeing the same provider. You do not have t... read more

Salman S 

on BBB

2 years ago

Oh my God, scheduling is extremely horrible, they are located outside US and can't understand English language. I wonder WHO in SIMONMED made the decision to send the customer service and scheduling to outside US such as ***** or any other place, that person should be fired. They are there only to support their countrymen, with this kind of support, no one wants to go to Simonmed. I am sure their staff here in US are maintaining standards at imaging centers 

Gustavo F 

on BBB

2 years ago

terrible service here . made an poiment showed them proof and still would not help me . refused to give me contact info to provide feedback . i would stay away from this place 

Michelle L. 

on BBB

2 years ago

I had service at Simonmed Imaging in July 2021. It was right after my deductible reset, so they charged me for that and my copay at time of service. But they didn't bill my insurance till October, so another company got my deductible. I've been trying to get this $272 back since June of this year. My phone records show I've made 17 calls in 10 months. It's always "wait 30 days." I'm WAAAAYYY past 30 days. When I called today, I was told there was no service on the day in question. I have paperwork from Simonmed and BCBS show... read more

David S 

on BBB

2 years ago

I went to Simon Med Imaging in ********, ******* on March 6, 2023. I have a ************************************************* Plan. Clerk could not even find on Computer System. She charged me a $100.00 co-pay to which their contract with ****************** states only a $10.00 Co-pay. I had MRI completed then called my insurance for an appeal. ***** had no record yet but they had sent me a bill. They stated that they would not receive billing until around the First of April. At the end of March I finally received message fr... read more

Dominick M 

on BBB

2 years ago

Beware. SimonMed not only overcharged us, but let my wife leave their facility in unknown condition after she received an ***. She was not advised after the *** that her brain shunt (from a ruptured aneurysm years ago), had come out of adjustment. My wife endured pain and headaches for over a week, until a different facility noticed the shunt was out of adjustment. Could this have eventually killed her? Furthermore, I called to speak with a manager at the local facility where the procedure was done. I left a voice mail messa... read more

Lucia D 

on BBB

2 years ago

Simon Med Imaging has been lying to me about my two refunds for changing me deductibles. The first one was for Thyroid Ultrasound on 1/4/2023 for $175.12 the second charge was for a Biopsy on 3/1/2023 for $200.23. Ive been calling through these past months and every customer representative keeps telling me that it is being refunded and to wait 30 days. Then I call back and its in batches to be refunded. Lies! I went out of my busy day from work to both head quarters of Simon Med Imaging and both floors were empty. The old su... read more

Stephen K 

on BBB

2 years ago

SIMONMED IMAGING OVER CHARGED ME FOR COPAYS ON SERVICES PERFORMED ON 10/1/22 AND 12/22/22. I MADE EIGHT CALLS TO SIMONMED TO DATE, 4/19/23, AND WAS GIVEN MANY DIFFERENT EXPLAINATIONS OF WHEN I WILL RECEIVE MY REFUND. IT LOOKS LIKE EVERYONE I TALKED TO JUST MADE UP THE DATE I WILL RECEIVE MY REFUND.