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SimonMed Imaging - Redwood City
- Diagnostic Imaging
- Redwood City, CA
About this business
Location details
345 Convention Way, Ste D-1, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter was sent home from her doctor with an order for a CT scan with the letters STAT written larger than life across the page. Called to schedule and I was told "STAT" just means to schedule with SimonMed as soon as possible. First available appointment is over a week away. Transferred to a supervisor and the call disconnected. 30 minutes gone. Joined the online chat queue. Another 20 minutes waiting before I received the message "The chat has ended because agents are no longer available." DO NOT EVEN BOTHER WITH ***.
I recently faced significant challenges with Simon Med Imaging while trying to secure an MRI for my husbands severe back injury. This experience revealed critical service deficiencies that need addressing:1) Referral Issues: Our referral was mistakenly sent to the wrong insurance company, and my husband was incorrectly informed that it had been pre-authorized, delaying essential care and worsening his condition.2) ************** Inefficiency: Attempting to resolve these issues led to an extremely frustrating morning. Each ca... read more
Worst place to get your image done ..walk in for my 8:30am appointment to find 15 people sitting down waiting to be call turn around and saw papers on the reception area window ?? stating "we are having a staff meeting " will be with you shortly... 10:30am the crowd gets bigger people asking questions why don't you have the meeting after the patient leave at 5pm No answers..than I check in and was told $375 for an MRI of my back ..I said GOOD BYE ..Girl came back and said we can do it for $100 i look at her and said ..I woul... read more
Old outdated equipment. Untrained staff. Unprofessional. Scheduled for chest CT, no contrast, and abdomen CT with contrast. They insisted on doing both with and without despite VA's instructions. They messed up the contrast by not running the IV properly and trying to blame me! Tech fumbled around and seemed unsure of what she was doing. ****. Dismissive and unprofessional. A painful nightmare. **** does not have complete command of English. Totally uncaring. There must be a ************* or AG's office I can file a complain... read more
Go somewhere else, this place is not professional at all. The *** machine is Old and the loudest I've ever heard, my *** images came out terrible and dark. It's been a week and a day and I still don't have the *** Report.
Do not trust them for your imaging needs! I had a scan 3 yrs ago at a clinic for my legs and was told I have venous insufficiency and my ** wanted me to get another scan after I moved to ******* and the way they did it at ***** was way less in length for testing and it came back that I didn't have venous insufficiency I then went to see a vein ** and they did one and it confirmed I still have it. I also went in for a scan in my neck and they said I had no issues but in fact I do have a fake disc and arthritis in the disc bel... read more
Simonmed needs to STOP calling 15 times a day every day, day in and day out calling, emailing, texting, starting at 7:30 in the morning and nonstop calls throughout the day to schedule appointments. It's absolutely ridiculous Simonmed med has called me OVER A HUNDRED times in the past 6 months. STOP CALLING!!!!
The Ahwatukee SimonMed location at **************** is by far the worstan absolute disaster. My visit on February 25, 2025, at 9:45 AM to schedule an appointment for my son, who is a nurse, this visit to SimonMed was the most unprofessional experience Ive ever encountered. The front desk staff, Lolly and ********, were shockingly rude and dismissive from the moment we walked in, offering no greeting, no professionalismnot even basic courtesy. They completely ignored me and my son when we arrived, showing a cold, unwelcoming ... read more
Absolutely useless! I made an appointment weeks ago after my doctor sent an order to SimonMed in *********. I drove 2.5 hours today to be here for this appt early tomorrow AM. At 3 pm today I saw a missed SimonMed call from a generic number. I called them back and was transferred to someone that I could not understand at all. I asked to be transferred to a US representative and was promptly hung up on. I called back again and was immediately transferred again from an English speaking lady to someone in broken English. The th... read more
Frequently asked questions about SimonMed Imaging - Redwood City
How is SimonMed Imaging - Redwood City rated?
SimonMed Imaging - Redwood City has a 3.1 star rating with 1,178 reviews.
When is SimonMed Imaging - Redwood City open?
SimonMed Imaging - Redwood City is closed now. It will open at 8:00 a.m.