SimonMed Imaging - Redwood City

Christopher S 

on BBB

a year ago

Do NOT use this company for anything. The billing department will overcharge you hundreds of $$$ and it will take going to count to get a clear Refund. They Even Frustrated my insurance company. 

Carolina T 

on BBB

a year ago

On October 17, 2023, I went to the ********, **, location for some x-rays, and they charged me $114.18. When I learned that my insurance covered the entire amount, I contacted to ask when I was receiving my refund. Of course, they were very quick in receiving the double charge but not very prompt in letting me know that the insurance covered 100% of this service. After several attempts to contact them, they said it takes 45 days to refund any payment. Almost three months later, they have not refunded my money, yet very inter... read more

Jason T 

on BBB

a year ago

Wife went here in March 2023 for ***. They billed insurance and then sent us a bill for over $4k. Called insurance who said we only owed $100. Call SimonMed and they tell us we only owe $100 and will put our account on hold until we get the correct statement. They send us a bill for over $2k. Call and once again told we only owe $100 and correct statement will be sent out. They resend $4k bill and process starts all over. They didnt send the *** results to my wifes doctor for 6 months. Now they are emailing saying my wife wi... read more

Richard P 

on BBB

a year ago

I was charged 365 for an MRI. I went in three months later and had the exact same imaging done again but was charged ****** before the procedure and then was charged an additional 24 and some change the following month. An extra 326+ for the exact same thing. Not a very competent staff. Makes me wonder about the competence of the rest of the staff. 

Henry O 

on BBB

a year ago

On Oct 19 2023 received service and was told to pay 200 dollars. No insurance was ran and they said I never received service for this date. Set up a payment plan there and they keep taking money out. No bill no records just keep taking money out. Was told in 10 business days they would have answers. Called back today ans they said it will be up to 30 to 45 days. They want stop payments and just keep taking money out. Going to have to call the bank to stop all payments. Please help anyone. This is the second time this has hap... read more

melissa B 

on BBB

a year ago

DON'T GET YOUR SEVEICES DONE WITH SIMONMED! ***************** is located in a *********** Country and you will NOT get answers, help or billing information that is accurate.. I have been calling for 6 weeks to receive a refund of over $1000.00 , I asked to speak to a supervisor and was told a supervisor would call me back in 1/2 hour, when no call came I called again, this time everyone was on break for over an hour. The next excuse was they could not find my account. I Finally had to dispute the transaction thru my bank. 

Louann P 

on BBB

a year ago

Major issues with billing practices over multiple months and still not resolved. Now they want to turn me into a collection agency even though it took them a year to FINALLY bill my insurance correctly and they are claiming I still owe full amounts! 

deb f 

on BBB

a year ago

I had an x-ray 4/19/23 at ***** ** *****. It is now December 2023 and Simonmed just sent me a bill for my co-pay for $40. The co-pay was paid the day I had the x-ray! You have to pay the copay to get the x-ray. Took months for them to send the correct information to ********** so they could collect. Meanwhile they sent me bill after bill for $198. They are impossible to deal with on the phone. I think this company is just scamming people. Now almost a year later they are sending me a bill for the copay that I already paid on... read more

Rosalinda C 

on BBB

a year ago

I dont understand why you make an appointment to this place. My husbands MRI appointment was at 11:45, we got there before 11:30 because they asked us to do so. After one hour and half waiting, we were told that the technician was double booked. This is not the patients fault. They should have ************ and call their scheduled patients before they show up. This place is the *** in ***********. This is totally unacceptable and ridiculous.