SimonMed Imaging - Redwood City

Karina R 

on BBB

3 years ago

Every time i get a test done they asked me for a co-pay. I constantly have to keep looking at my insurance to see what my payment portion is. It happens that I'm always due for a refund and when I called them they always tell me my account is paid in full and no refund owed. I have to tell them that I see what my insurance paid and after going back and forth they find my REFUND. If I don't check or call I wouldn't get a refund back. They keep taking people's money. 

Annette H 

on BBB

3 years ago

I had an MRI @ SimonMed @ 94th and Thunderbird on 3/30/22. I called 2 days prior to my exam to check to make sure I had prior authorization from my insurance company and I did. When I arrived for my exam, I was told I had to pay $701.12 for my MRI. To be expected, I was not happy. I needed the exam and went ahead and paid the amount they "stated I owed." After calling my insurance company today, I was told I did not owe any money for this MRI as it was covered 100%. The representative from my insurance company seemed to be v... read more

Art P 

on BBB

3 years ago

They scheduled me for an appointment at one location that they dont do a sniff test. So they called another one down the road from there said come on down we will get him. After 1 hour of waiting and people going ahead of me that came in after I asked how soon it would be? They told me that they put me down for a 12:15 appointment which was another hour wait.This is Unacceptable to tell your customer a couple minutes wait then you sit for 2 hours 

Cynthia A 

on BBB

3 years ago

I did an MRI more than two week ago in Simon One Imaging in ***********. I called before I went, I asked if they would send my MRI to my doctor? They said absolutely!!. I especially asked them and filled out all the forms while I was there for an MRI. They supposedly sent a copy to my neurologist (ordering physician).After more than 2 weeks, my Neurologist is still not getting it. I called at least 4 times; they make it so hard. Please dont go to this facility to do the Labs. They only want to make money. Anything phone call... read more

Joel M 

on BBB

3 years ago

Train wreck......Multiple appointments and ALWAYS behind (today it's going on +1 hour). Last visit was 2 hours behind. The convicts they bring in (yes, in hand cuffs) are prioritized over others. Only description to describe this place is a Train Wreck....and that's a generous description. 

Cristie T. 

on BBB

3 years ago

I made several appointments since January with Simon med imaging, to get imaging on my left shoulder. I was referred by the ************** to Simon med imaging, and have had an order placed since beginning of January.I have been rescheduled now five times. The first time was because the radiologist wasnt going to be there past 3 oclock in the afternoon, and my appointment was at 3:30. The second time was that the radiologist had called out sick, which is understandable. The third time, I was told that they didnt have some ty... read more

Terry D 

on BBB

3 years ago

Worst customer service I have ever dealt with, rude, could not, would not listen to what I needed, frustrated I just hung up and went to another Banner Imaging, pleasant, intelligent people to deal with. 

Mattie S 

on BBB

3 years ago

Horrible trying to make an appointment needed by phone. Been transferred 5 times. Then told wrong extension. Waited 25 minutes for someone to answer and still wrong extension. 

Jennifer G. 

on BBB

3 years ago

TERRIBLE!!! Im in the medical field and I will never recommend SimonMed again. I, personally, needs xrays. For xrays, you cant schedule appt for xrays. Tried 3 facilities to walk in for the xrays, the wait was 1 3/4 hrs-2 1/2 hr wait. Withe the rudest staff at all 3 facilities. Then I read online there are 5 facilities in my area, you can schedule xrays. Tried on line to schedule, it said they dont do my xrays ( a hip and lumbar spine ) Really????? So I called scheduling to schedule the xray at the certain facility, first pe... read more