SimonMed Imaging - Redwood City

Robert H 

on BBB

3 years ago

Awful company. Constant billing issues. Never return calls. Try someone else for imaging. 

Dipa 

on BBB

3 years ago

I scheduled an appointment online for screening mammogram for this morning at the ************* location. Since I scheduled the appointment I got numerous reminder calls and text messages reminding me of the appointment, fill out the patent forms, check-in etc. I spent almost couple hours to fill out all the information, scan my insurance card, scan the order provided by my doctor, patient medical information etc. as they kept on sending me all these reminder text messages. When I reached there this morning, I was bluntly to... read more

Eugene B. 

on BBB

3 years ago

Needed to make an appointment for a CTA test. Called Simon Med, after being on hold for a long time, I was told only 1 person could schedule a CTA and was transferred to a voicemail. I hung up and decided to do their easy online check in. After another half hour I had gotten an appointment and completed my paperwork online. I had to take a pill 13 hours prior to the appointment and another 2 hours before. No caffeine or food that morning either. I arrived a half hour early as they requested, only to find out that I was not o... read more

Brian L 

on BBB

3 years ago

Was charged twice for an MRI that I had done on Sept. 9th. I notified them of duplicate charges and as of Dec. 1st, I was told that they show a credit balance of the charge amount however it will be 4-6 weeks to be issued a refund. Instant charge and taking of the money but 4 -5 months to receive the refund for their error. Horrible customer service. 

ZAKIA S 

on BBB

3 years ago

really bad customer service, i went to ******** location for my x-ray she was paralyze and stroke patient. I arrived location at 2:24 pm on November 22,2021 .There is two girls both are really mean not responded to me I was waiting there more than 2 hrs. I continues requested please her but all of customer gone even my mom shaking and feel dizziness i went there and requested to return my money back i have to leave she arguing to me she said ,1 your work order wrong, there is not right name and date of birth so my question i... read more

Dick A 

on BBB

3 years ago

Terrible scheduling and notification of appointment cancellation, even when I had to take medication prior to appointment.Unbelievable! 

Shari L 

on BBB

3 years ago

It should NOT take two weeks to get a radiologist to read a mammogram! Period Nor should an automated system call you AFTER you have scheduled yourself for an exam asking you to call and schedule AGAIN. Terrible phone transfer system and the people are rude at the ******************** they treat people like a huge inconvenience AND they blame a phone system for their incompetency 

Amy E 

on BBB

3 years ago

I was owed a large refund, but was not notified by SimonMed. When I called to ask about the refund, their automated system always disconnected me. It was not until I called in and didnt enter any account information that I got through to a person to ask about processing my refund. This is a disgraceful business practice. 

Brian M 

on BBB

3 years ago

Disgusting customer service. Had 2 seperate doctors order *** and appointments scheduled by SM who indicated all was good and ready. I show up for the 2 appointments (seperate times) and was notified my insurance has not approved the **** This last one I was told it was rescheduled to another date. Both times I was not notified prior to appointment that the insurance was not approved and only found out at the window. I was asked the first time if I wanted ro pay out of pocket for the *** and submit it to the insurance for la... read more