Claimed

Smart AutoCare

3.6

Auto Insurance
Richardson, TX

About this business

Insurance Auto Insurance

Location details

1900 Firman Dr, Suite 700, Richardson, TX, 75081, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to Midnight
Tue	6:00 a.m. to Midnight
Wed	6:00 a.m. to Midnight
Thu	6:00 a.m. to Midnight
Fri	6:00 a.m. to Midnight
Sat	6:00 a.m. to Midnight
Sun	6:00 a.m. to Midnight

3.61,327 reviews

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Nilesh K

on BBB

2 years ago

Very easy process of the claim and no issues - was all done by my dealer and with the insurance company and i had to do nothing literally- great experience

Patricia M

on BBB

2 years ago

I nver buy extended warranty's but I am glad I did, this company has been nothing but awesome since owning the said car under coverage. Appreciate all that they do!

ki j

on BBB

2 years ago

First I want to say thank you for taking care of the repair on my Cadillac CT6. I had a nice experience and they paid the day my car was fixed because the dealer was not going to allow me to take my car until payment was in full. Its hard when you are trying to take care of your car and dealers are expensive and going up on their rates due to their taxes going up among other things. I did have to pay additional for the Cadillac part because I was told Smart **** care would not pay for gm parts if other parts are available. S... read more

Business response:

We are grateful that you shared your positive experience with Smart AutoCare and that we were able to assist you with repair. Our aim is to offer our customers efficient and stress-free service, especially as dealership rates increase and car repairs become more challenging. We appreciate your feedback and understand your preference for genuine Cadillac parts. We strive to utilize the most cost-effective pricing on replacement parts and prioritize authorizing OEM parts whenever possible. However, depending on factors such as... read more

Clifford W

on BBB

2 years ago

Had an ac issue on a used car. They found the leak and replaced the hose same day. No cost .

Business response:

********, we appreciate the kind words and are glad we could provide you with a positive experience! We will be here for you in the future if you need us, thank you for being a valued customer.

Troy M

on BBB

2 years ago

I had no issues with this company, the repair shop handled all communication. All I had to do is pay my deductible.

Business response:

Thanks for taking the time to share your experience, ****. We will be here for you in the future if you need us.

Manuel R

on BBB

2 years ago

It was surprising to read all the reviews; I bought the warranty for my *** which was having issues with the hydraulic suspension; the owner of the shop was taking care of my car; he confirmed the extended warranty paid for everything; I saved $600 just paid the deductible; the only thing is that Smart auto care took Two days responding; that would be my only complain; they're slow

Business response:

Thanks for the review, ******. We reviewed your claim and processed the payment once we received the invoice on the same day. We apologize the process took longer than expected. We process payments immediately once we receive the invoice from the repair facility. If you have any additional questions or would like to review your claim in more detail, please contact us at *************

Brian D

on BBB

3 years ago

I have their ********** insurance. Hit a pothole and needed a new tire. They paid promptly with no issues. The only problem was the wait time on the phone to get in touch with a person and then to get an approval. Total phone time for the process was 25+ minutes.

Business response:

We appreciate you taking the time to leave a review, *****. We apologize for the wait time you experience on the phone. We want to continue to provide exceptional customer service and make sure your claim is handled expediently. Thank you for providing your feedback.

Justin M

on BBB

3 years ago

I bought this simply because I was buying a used VW, I have had great luck in the past, this is my 4th but when the A/C goes out, its a $2,300.00 repair. So I figured one repair will pay for the policy, and that has remained true. I have had to use this policy three times and they have paid on the spot each time. A passage side mirror was replaced twice, it would not defrost and the serpentine belt was replaced when a newly purchased when came off and a DEF injector replaced and the policy paid over $1,000.00 to my VW dealer... read more

Business response:

We appreciate you taking the time to leave a great review, Justin. We are happy to provide you with a positive experience and will continue to do so in the future if you need us. Thank you for being a valued customer.

Richard A

on BBB

3 years ago

Have their tire coverage, was easy quick claim. Tire was replaced by the dealer next day.

Business response:

Thanks for taking the time to share your experience and leaving a positive review, *******. We are happy to hear you were satisfied with your service, we will be here for you in the future if you need us.