Smart AutoCare

Ella C 

on BBB

3 months ago

Nothing but a Scam!!!!! purchased the warranty for $3500 and will not pay for so called covered repair because they said it is a **** problem. Will not budge or work with you. Biggest rip off ever! I cant believe this place can be in business. 

adonai d 

on BBB

6 months ago

I have a *** optima 2016 Lx model. I took my car to *** dealership to get it fixed because in the contact they prefer if you use manufacture parts and it stated they will pay for the parts. They took 6 days to get the approval for the part needed suspension crossmember and struts. They paid less than 80% on the parts and didn't pay for the entire labor. My copay is $50 and the lady that sold me the warranty said that's the only thing that I would pay should i ever need it serviced. In the end to get my car out of the shop I ... read more

Jeremy R 

on BBB

6 months ago

This company is terrible. They thrive on malicious behavior of misleading customers. When I purchased this plan, the representative lied about everything that was covered! This Company is worse than car, shield, manipulative, malicious, and deceptive! This company is a company that takes advantage of small people by using hidden disclosures. One supervisor told me they would give me a refund when I called back. They told me that Person didnt exist. 

JENNIFER G 

on BBB

8 months ago

I would give 0 stars if possible. This warranty company decided to send an investigator out after computer diagnostics revealed the issue was the vvt solenoids. The car was towed to the mechanic on a Wednesday. Thursday afternoon the investigator appears and stated in his report 4 days later computer diagnostics is wrong. He states the issue is a bad crankshaft sensor. This sensor is replaced, and unsurprising the car is still not fixed diagnostics reveal again the same code bad vvt solenoids. This company actually wanted to... read more

Nicole C 

on BBB

a year ago

Would leave a 0 if possible. The worst run around and unprofessional place I have ever dealt with. I have been without a vehicle for a month, it took over 2 weeks for them to get back to me for repairs, and then another two weeks of ghosting calls from myself and the dealership with no approval for repairs. They approved the timing chain and according to the dealership it needs a new oil pump otherwise it will break again in a matter of weeks due to not lining up. They will not cover a new oil pump because there is nothing w... read more

RICHARD P 

on BBB

a year ago

Terrible service, exploitative and even fraudulent. Unnecessary delays, while the company attempted to avoid paying for repairs specifically spelled out in the contract. I will think twice about purchasing another warranty policy with this firm. I thought I was purchasing the warranty from AAA, but apparently not.... Something is not right here. The Maryland State's ************************* should be apprised of this arrangement--it's almost like dealing with a bunch of Nigerian fraudsters! The entire experience was horribl... read more

Courtney B 

on BBB

a year ago

My name is ***************************. I'm from *********. I purchased a service agreement contract with the Obligor being Ownershield. I received many marketing letters for an extended service agreement from the dealership I purchased my vehicle from in Nov. 2020. I went ahead and gave them a call and purchased an agreement because it appeared to be a great idea. I had no issues with my vehicle at the time and it was functioning properly. Even though my contract was still new, I had unexpected vehicle issues. They have den... read more

Derrick P 

on BBB

a year ago

I would give this warranty service a zero star I could I purchased a warranty with the dealership that I bought the truck from, but the warranty they provide doesnt cover the current hourly rate for a service technician. If you get this warranty expect to have to pay out-of-pocket for the difference. Fortunately, for me the dealership honored the warranty and took care of the difference for me, but I have to drive an hour and a half to stewardship to get this discount. Most hourly rates at a certified diesel mechanic is over... read more

joe r 

on BBB

a year ago

Absolutely the worst organization I have ever had to deal with. Would love to leave a - 5 stars. They don't have to honor a legitimate claim if they leave repair facilities on hold for 45 minutes and they give up. They have lied to me on several occasions, and are refusing to honor portions of their rental car contract, even though it is their incompetence and lack of customer service that extended the time a rental was required. Their claim to be the " Best in ***************** is an absolute Joke. I am a disabled veteran, ... read more