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Smith & Noble
- Home Services
- Corona, CA
About this business
Location details
1181 California Ave, Corona, CA, 92881, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
Agent Becky Young truly went above and beyond to help us out. We received the wrong order for our blinds but didn't know for several weeks due to travel and other circumstances. When we discovered our incorrect order we were so stressed because it was past the return grace period, but Becky made sure we got the correct order and even had someone from Smith and Noble come out and measure for us so that we could be sure we'd get the correct measurements. If it weren't for awesome customer service we would be out several thousa... read more
This is the second time I've worked with Smith and Noble but the first time I did my own on line ordering. I had a good experience the first time and they have an amazing turnaround time. So I put in my choices and measurements in the easy to follow website form but had a question before I pressed the final "place my order" button. I pressed button for a Chat session and Becky Young of Smith and Noble who came on immediately. Quickest response I've ever gotten for a chat session! I asked her my question which she answered an... read more
We have had great experience with Smith & Noble. We used them for all of our blinds and shades at a second home in 2003. We have been very satisfied with the blinds. Their warranty can't be beat. Just this week we had the cord to one of the blinds break. Since the manufacturer changed they gave us a warranty credit for all of the blinds in the room which we could use to make the replacement. Probably the best warranty experience we have ever had.
I ordered window treatments for 8 windows in my home, and used the S&N installer to make the measurements. Then the sales agent messed up my order so 2 of the blinds were wrong and had to be reordered resulting in a solid month of delays. Before the order could even be complete the installed blinds have started falling apart. I didn't realize for the amount that I was spending that I was receiving discount poor quality products. Had I known, I would have just ordered from a hardware store that could make cheap window cover... read more
Business response:
We are sorry to hear that your experience has not been satisfactory and would like to help. We have located your order and a member of our management team will be reaching out to you today to address your concerns. Thank you.
Our office spent thousands of dollars to get 13 matching blinds to update our window treatments. The original order was placed around May 2015, and after numerous deliveries of blinds with the wrong color, wrong fabric, etc., we finally got the correct blinds installed in late Dec. 2015 - over a half-year later...! The installers, JC Group Installation of Troy, were terrific. Once we switched from a Smith & Noble service rep named Art to a service rep named Gloria, things improved tremendously.
Amanda Hounley was the bright spot of my experience with smith and noble. My order was incorrectly measured which caused a three week delay between first installation and the final one. Amanda stayed right on top of this problem from beginning to end. Right now, I am not sure if I would use this company for future decorating projects, but I Do know Amanda is an asset to your company.
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Business response:
We are sorry to learn of your negative experience. Please send your contact information to care@smithnoble.com and a member of our management team will reach out to you.
Frequently asked questions about Smith & Noble
How is Smith & Noble rated?
Smith & Noble has a 4.9 star rating with 896 reviews.
When is Smith & Noble open?
Smith & Noble is closed now. It will open tomorrow at 6:00 a.m.