Smith & Noble

D. J. 

on Birdeye

10 years ago

I had positive experience every time I contacted Gina Everitt on blinds and drape installation issues. She was courteous, professional and customer focused in resolving issues to my satisfaction. Good job Gina and thanks for your help. 

Gary D. 

on Birdeye

10 years ago

Every contact we had with the representatives was exceptional. The negative issue was the formula used to determine how much material is required to fill a specific length of curtain rod. We altimately had to double our order once we received it to get the appropriate fill. That being said, Gloria Morales was exceptional and went beyond what we could have hoped for to get us the correct quantity and in time for the our holiday. The product looks wonderful That 

Susan W. 

on Birdeye

10 years ago

Sandy D. Simply did not stop until we were completely satisfied. A small part broke during shipping, and he shipped out a new part to us quickly. He followed up after delivery to make sure we were satisfied. Great job! We love the blinds. 

Nancy J. 

on Birdeye

10 years ago

Great customer service by Angela Balles helping me get valence clip replacements. 

MR 

on Birdeye

10 years ago

My latest order (the 4th in 20 years), 5 honeycomb shades, arrived in record time and in perfect condition-- 1 week to the east coast. I recommend taking advantage of the free samples offer, as actual colors do vary from print catalog and website and also with shade type (blackout, etc). And I highly recommend Shawn Hiegel, the consultant who contacted me shortly after my samples order and expertly guided me through the measuring and ordering process. She responded to my emailed questions promptly and was an absolute plea... read more

Paul R. 

on Birdeye

10 years ago

I have purchased window coverings on two separate occasions and am delighted at the results! The quality of the product is what made me return to smith noble when needs arose again on my house. On both Occasions, my in home consultant Oxana Proctor came fully prepared to meet my window covering needs with options of texture, color, and performance and a great design sense. Especially with this last purchase she helped create the aesthetic I wanted for a home office and bedroom. She's is great to work with. 

Shari P. 

on Birdeye

10 years ago

Due to a clerical error, the size of one of our blinds was entered wrong so when we put them up, one did not fit. When I called S&N, Angela Balles confirmed that I had used the measuring service and it was an error on S & N's part. Angela reordered the blind and rush shipped it so I received it before Thanksgiving. I appreciate her professional, careful and timely solution to the problem. My 2 inch wooden blinds are wonderful and are the finishing touch to our den. Thank you for your great service and product, we have S... read more

Nooner 

on Birdeye

10 years ago

We worked with Casey Donaldson on our purchase. She was very conscientious and professional. We ordered some blinds and were not happy with the choice of color. She helped us get replacements and we did not have to eat the entire amount of the first order......not like we got the replacements free....but they were cheaper than the original order even though the error was ours. Casey did a nice job in communicating our options and was helpful in the final execution. It's what you should expect from all customer service i... read more

Cheryl N. 

on Birdeye

10 years ago

I had a problem with delivery of a bi-pass door,so I contacted Audrey Savage who handled the problem with professionalism and kindness. She called me back three times on the same day to make sure I was happy with the solution. I absolutely love my solid wood louver bi-pass doors. The quality and style are perfect. I would like to personally thank Audrey for her helpfulness and caring about my purchase, it made the whole experience much less stressful than it could have been.