Smith & Noble

HU-974037805 

on Houzz

6 years ago

Just finished placing my third consecutive order to complete the windows in our new home. The woven shades are beautiful! It was a pleasure working with my designer, Amy, the installers, and customer service, particularly Della. Very happy customer! 

Amy Ashton 

on Houzz

6 years ago

Thank you to all who assisted with our recent drapery purchase, from our designer (Chris), installer (James), management (Cindy), and quality assurance rep, Della. Everyone was professional, efficient, and trustworthy... While a couple of issues came up with the installation, everything was handled promptly and resolved to our great satisfaction. This is our first time using Smith and Noble and we were very impressed by this company's service. It's a rare thing these days to come across a company that stands behind their pro... read more

kjme1 

on Houzz

6 years ago

Over the past several years, my husband and I bought Smith & Noble cellular or wood blind shades for all 27 windows in our home. When we realized that three of the cellular shades’ hidden mechanisms for raising and lowering them were malfunctioning and not getting better, we contacted the customer care department. Kalauni listened to our issues and immediately ordered replacement shades for us. The measurements were perfect, the style and color were correct, and the replacements were easy to install. We are grateful to Kalau... read more

David Fongheiser 

on Houzz

6 years ago

I just worked with Sara Ferriola on Smith & Noble's online chat. She was great to work with. While she couldn't help me with exactly what I needed (parts for 13 year old blinds), she did offer a great solution to the problem. 

Faber Donoughe 

on Houzz

6 years ago

I was extremely impressed with Richard Garcia as my designer for four blinds. He was very patient and guided me through the order process with very clear advice and complete options that I had available. Excellent job. 

Eric Doerr 

on Houzz

6 years ago

Great customer service from Smith & Noble (Sara Ferriola helped me) I accidentally typed the wrong zipcode for my samples and so they were delivered to the wrong place. Sara was great and recreated the order and shipped it to the correct address, great given that it was my mistake! Thanks Sara! 

Julie Hettmann 

on Houzz

6 years ago

I just placed an order (not my first) with Smith & Noble. My designer, Lachelle Gibson was incredibly helpful. She is professional, friendly, and courteous. She answered all of my questions. I asked one question that required her to verify her answer. She took the time to meet all of my needs, paying careful consideration to my budget requirements/constraints. I never had a problem reaching her, be it by phone or email. She was prompt in her replies, too. I can't wait for my order to arrive! The turnaround time is half as sh... read more

David Ramsay 

on Houzz

6 years ago

I just placed my second order for some solar shades. The experience and quality of my first order had me come back. I had originally ordered a single solar shade for our front door and measured and installed myself. For this order, Daniel DeRemer had assisted me in placing an order for 3 solar shades for larger windows in our house. I'll also give props to their measurement guy who came to take the measurements of the windows. He was on-time, friendly and got all the measurements done quickly. That got me handed-over to Dani... read more

Jeff Landes 

on Houzz

6 years ago

Smith+Nobel's super helpful customer service rep, Sara Ferriola, quickly got me the answers I needed to place the correct order. Selling items is one thing, but selling items and providing excellent support on the purchase is a whole tier above. Thanks Sara.