Smith & Noble

T. P. 

on Birdeye

9 years ago

Excellent experience ordering with Shawn Heigel. Excellent experience with Phil Durante form measuring to superb, efficient installation. Very satisfied with Smith and Noble customer experience! 

Katherine M. 

on Birdeye

9 years ago

I was totally pleased with Smith & Noble's customer service. I purchased over ten bamboo roman shades MANY years ago. Unfortunately I cut the cords too short on two of them during the last year. I replaced the cord on one shade with some string. That partially worked. I called S&N and spoke to Kenneth Onada. I was relieved that he was willing and able to provide me with cord long enough to replace the cords on both shades, as well as a couple of cord locks as one had broken. He sent me photos of my shades in detail, whi... read more

Jamie Nesbitt W. 

on Birdeye

9 years ago

I generally DONT leave reviews but I was so impressed with the quality of the customer service provided by Mikki Stocking that I decided to put pen to paper literally! Mikki was extremely helpful and knowledgeable in all aspects. She helped me to find the product I needed. Anytime I emailed she responded quickly, Very helpful! thanks Smith & Noble 

Jennifer B. 

on Birdeye

9 years ago

Shawn Hiegel was FANTASTIC! She was so helpful - spent over 2 hours on the phone over 2 calls guiding us with our purchase - Thanks Shawn! 

Juliet S. 

on Birdeye

9 years ago

We purchased front door curtains and received outstanding customer service from Mikki Stocking. While we had some problems with original measurements made by another party, Mikki was quick, responsive, and highly organized in finding a solutions. She was a pleasure to speak with my phone, was always very positive, a good listener, and extremely effectively in correcting the order. I highly recommend working with her if you have the opportunity to do so. Juliet 

Rachel B. 

on Birdeye

9 years ago

Kenneth S. Onoda.. is the BEST! My experience with the in-home consult went well. I ordered my blinds, was excited to have them installed, but there was a problem. I called the sales rep, no response- she didnt even call me back, just passed me on to a solutions team.. (I guess she got her commission). I spoke to the first "Quality Assurance Advocate" and she was nice, offered a solution, we tried it, only resolved one part of the problem, emailed, called back, (even sent a video) no response.. maybe im impatient, but I ... read more

Darby W. 

on Birdeye

9 years ago

I'm taking the time to review my experience with S&N because it started off a bit rocky - the measurements taken for our master bedroom drapes were not super accurate. But after bringing this issue up with customer support, the Western Regional Director - Lori Messinger - stepped in and proactively corrected the mistake, including personally coming to my house to personally take the measurements. Then came back several weeks later with the new drapes arrived, helping to hang them. She was extremely professional and completel... read more

Melanie P. 

on Birdeye

9 years ago

First time using Smith & Noble and I had an excellent experience with this company!!......they sent me many free fabric swatches to look at, I did my own measuring and checked it with one of the customer reps on the phone before ordering, the valance was delivered quickly, (with a rod)!, and didn't even need pressing. It looks perfect in my kitchen! I am so happy with the result....I would use this company again, and would recommend them highly. 

Jonathan S. 

on Birdeye

9 years ago

Very friendly and prompt service from Mikki Stocking in setting up my new trade account. I look forward to working with her and Smith & Noble in the future!