Smith & Noble

MR 

on Birdeye

10 years ago

My latest order (the 4th in 20 years), 5 honeycomb shades, arrived in record time and in perfect condition-- 1 week to the east coast. I recommend taking advantage of the free samples offer, as actual colors do vary from print catalog and website and also with shade type (blackout, etc). And I highly recommend Shawn Hiegel, the consultant who contacted me shortly after my samples order and expertly guided me through the measuring and ordering process. She responded to my emailed questions promptly and was an absolute plea... read more

Paul R. 

on Birdeye

10 years ago

I have purchased window coverings on two separate occasions and am delighted at the results! The quality of the product is what made me return to smith noble when needs arose again on my house. On both Occasions, my in home consultant Oxana Proctor came fully prepared to meet my window covering needs with options of texture, color, and performance and a great design sense. Especially with this last purchase she helped create the aesthetic I wanted for a home office and bedroom. She's is great to work with. 

Shari P. 

on Birdeye

10 years ago

Due to a clerical error, the size of one of our blinds was entered wrong so when we put them up, one did not fit. When I called S&N, Angela Balles confirmed that I had used the measuring service and it was an error on S & N's part. Angela reordered the blind and rush shipped it so I received it before Thanksgiving. I appreciate her professional, careful and timely solution to the problem. My 2 inch wooden blinds are wonderful and are the finishing touch to our den. Thank you for your great service and product, we have S... read more

Nooner 

on Birdeye

10 years ago

We worked with Casey Donaldson on our purchase. She was very conscientious and professional. We ordered some blinds and were not happy with the choice of color. She helped us get replacements and we did not have to eat the entire amount of the first order......not like we got the replacements free....but they were cheaper than the original order even though the error was ours. Casey did a nice job in communicating our options and was helpful in the final execution. It's what you should expect from all customer service i... read more

Cheryl N. 

on Birdeye

10 years ago

I had a problem with delivery of a bi-pass door,so I contacted Audrey Savage who handled the problem with professionalism and kindness. She called me back three times on the same day to make sure I was happy with the solution. I absolutely love my solid wood louver bi-pass doors. The quality and style are perfect. I would like to personally thank Audrey for her helpfulness and caring about my purchase, it made the whole experience much less stressful than it could have been. 

Cathie B. 

on Birdeye

10 years ago

Lori Jacoby, Design Consultant, assisted me for a couple of hours! She was able to answer all my questions, make professional recommendations and save me money! She is very knowledgable, professional and extremely easy to work with. I was nervous in the beginning and thought I had most of it figured out but I was so wrong. We worked on the rods, accessories and the drapery, all the measurements and I feel confident that the order was placed correctly and I couldn't have done it without her help and patience. I would rec... read more

Harriet R. 

on Birdeye

10 years ago

Your product, and especially your service, from Casey D.was of the highest quality. There was a complication in our order that Casey not only solved, but which she conducted with the highest professional standards. At every step, she checked in with me to make sure our order was proceeding as it should. And it always was. Finally, the installer who hung the shades was somewhat careless in his work. Not wanting to bother Casey, I told myself to "just live with it". But after a few weeks, I felt some of the installation just ... read more

maryann n. 

on Birdeye

10 years ago

All the shades I ordered look great now that they are all finally installed. There were many issues throughout the process including the order not submitted correctly by the designer and an incorrect shipment sent resulting in further delays on the project. However I was lucky enough to speak with Kenneth Onoda in customer service when the problems started escalating. Kenneth did an amazing job of correcting the issue and more importantly communicating throughout the process. He didn't stop until everything was perfect. ... read more

Eileen 

on Birdeye

10 years ago

I just called to take advantage of the Pre Black Friday discount, but I really wanted to have someone come and measure for the blinds. I called to set up an appointment and asked if the discount could still be applied if I had someone come to measure. Unfortunately, the sale is only valid today, so the person with whom I spoke, Anissa Tate, said that she would walk me through the measuring process. She made it quick and easy and we were done w/in a 1/2 hour!