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Solis Mammography Frisco at Stonebriar
- Diagnostic Imaging
- Frisco, TX
About this business
Location details
5575 Warren Parkway, Ste 220, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:45 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 6:45 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I walked into the office for my mammography. The entire staff was very rude. The receptionist and another older lady or barking out orders and inspecting everybody's mass to make sure it was high enough on their face which was ridiculous. I know the guidelines Everyone had a mask on including myself. Then I took a phone call with my mask on and another lady came flying from behind the desk and told me that I need to put my phone down right now!! Who does this? It was extremely rude and to be honest with you most people wi... read more
Appointment was for 9:30 am, was there at 9:00 am, waited until almost 10:00 am, I asked if they had skipped our appointment because they were taking all other patients who got there after we did, I was like WTF ?....and finally they said, oh your next. I could understand if they were understaff, but what got me was they over looked or intentionally skipped our appointment to make us wait longer.
Finally got me in an hour after my appt. Several people who arrive after me were called first for some reason. I didn't have these issues at McKinney location. My time is as valuable as theirs, but they may not agree since it took so long. Very unhappy about this.
Business response:
Hi Cindy. Thank you for your feedback. We would like to look into this. If you would, please send an email with your full name, phone number and the date of your visit to feedback@solismammo.com. We will have someone contact you. Thank you, Solis Mammography Patient Care Team
I have been a Solis customer for 10+ years and had always been satisfied, until my last 2 visits. This location has the worst wait times. You arrive for your appointment early and still wait 30 min to go back. They need to improve their process -
Business response:
Hi Diane. Thank you for your feedback. We would like to look into this. If you would, please send an email with your full name, phone number and the date of your most recent visit to feedback@solismammo.com. We will have someone contact you. Thank you, Solis Mammography Patient Care Team
Don't go to this place. I have been going to Solis for a few years now and I will NEVER go back to this place again. This is my experience just from the last visit earlier this year. The place is overcrowded and understaffed, the ipads did not work properly and I was billed incorrectly, probably because the staff here are nervous wrecks and I saw three of them crying just during my last visit. I went on time, but they were backed up and it was standing room only. The person who was registering me was very nice but looked... read more
Business response:
Hello and thank you very much for your feedback. We would like to look into this. If you would, please send an email with your full name, phone number and the date of your visit to feedback@solismammo.com. Thank you, Solis Mammography Patient Care Team
I've received two dozen emails regarding tomorrow's appointment, I've called all the phone numbers to ask a question and you can't get in contact with a real person, no wonder neither one of the emails have a contact phone number
Business response:
Hi Martha. Thank you for your feedback. We are more than happy to provide answers to any questions you may have. Please send an email with your full name and phone number to feedback@solismammo.com and we will have someone contact you. Thank you! Solis Mammography Patient Care Team
Had great experiences in prior years but like so many others, I will not return. The medical billing is unethical. The first screening was a normal screen I have each year, but because my doctor wanted a more advance screening they charged me for the initial screening that is normally covered by insurance at 100% and then the second screening. Almost $500 later I am making them wait for their money. I purposely made the 1 bill go to collections so they would have to work to get the money. I originally sent an email to them... read more
WARNING OF PPE FEE $15 per patient regardless if you wear your own. No upfront warning either!! I've always enjoyed going to Solis in the past but the last visit the lady was extremely rough and I couldn't wait to leave. Then I get a bill in the mail for an extra $15 for PPE! That's laughable they would charge this for every patient. Talk about a racket! Also, no warning about the charge for PPE was given up front. I feel they are fully taking advantage of patients.
Mammograms are scary and uncomfortable, but I have always had great experiences at Solis. When I scheduled my appointment a few weeks ago, I spoke with a representative over the phone who gathered all of my information. I filled out all of my paperwork and read it thoroughly. I showed up to a very small waiting room that was so full, that there was not an available chair for me. I presented my ID and paperwork at the check-in desk, and the woman kindly asked for my PCP's info, which was NOT marked as "required" on my paperwo... read more
Frequently asked questions about Solis Mammography Frisco at Stonebriar
How is Solis Mammography Frisco at Stonebriar rated?
Solis Mammography Frisco at Stonebriar has a 4.2 star rating with 425 reviews.
When is Solis Mammography Frisco at Stonebriar open?
Solis Mammography Frisco at Stonebriar is open now. It will close at 4:30 p.m.