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Solis Mammography Frisco at Stonebriar
- Diagnostic Imaging
- Frisco, TX
About this business
Location details
5575 Warren Parkway, Ste 220, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:45 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 6:45 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Do NOT go to this place. My doctor ordered a regular screening for me. This is my first time doing a mammogram. I had a weird conversation with the scheduler and was coaxed into scheduling a diagnostic on top of it. I did some more research and found the difference between regular screening and diagnostic. And was pissed. I called them to cancel my appointment and it took forever to cancel it. The lady on the phone wanted to talk to her supervisor. I told her just to cancel. Then I was put on hold. It was a process, These p... read more
Business response:
Hi Cool - we would like to have our leadership team follow up on your experience. To best assist, could you please email your full name, phone number and details of your visit to Solis.Communications@solismammo.com Thank you, Solis Mammography Patient Care Team
I have a 9:30 appointment and was here early. I got called in at 10:04am just to sign in and complete my information or verify them. This is not still being called in and do the test. So I am here inside and still waiting. It is 10:18am. Wow!!! I don't know what kind of check in process they have. If you ask people to schedule their appointment at at certain time, it should be done at that time or maybe within 30minutes. Not waiting for this long and the test only takes 5minutes. I don't appreciate it because it's a waste... read more
Business response:
Dear Sam, We thank you for your feedback regarding your appointment wait time. Sometimes unforeseen circumstances arise that cause delays, and we apologize for the inconvenience. We are always aiming to improve. We will look into what caused the delay and work to remedy that issue in the future. If you would like to speak with the Director of our office, please send us your contact information to feedback@solismammo.com, and she will reach out to you as soon as possible to apologize personally. We look forward to hearing fro... read more
I have been using them for years, until today. I received an email that I was due, and I scheduled my appointment online for a day 10 days later. I showed up today and checked in 15 minutes early, and then waited 40 minutes to be called up to the desk. I was then told I was just shy of a year since my last appointment, and I could either call my insurance company, pay the cash price of $100, or run it through insurance and maybe BCBS would pay the $756 or maybe they wouldn't. I walked out. They should have told me in th... read more
Business response:
We are very sorry to hear of your frustrations. All of our reminder emails state the date of the patient's last appointment and urge patients to schedule their next appointment no earlier than a year after that date in order to comply with insurance guidelines. We apologize that when you made your appointment, it was not caught sooner. We are also truly sorry that you had to wait 40 minutes before finding that out and had to spend unnecessary time at our office. If you would like to speak with the Center Director regarding w... read more
Avoid Solis Mammography at all costs. This was the worst experience ever. I went in for a ultrasound of a lump in my armpit. The experience took most of the day. We are talking 5 hours in the office. That however is not the worst of it at all. They did not have doctors orders for a mammogram (I went in for an ultrasound) but they forced me to do one saying "everyone over 30 needs one." I should have walked out at that moment. They demeaned me, they wouldn't answer my questions as to why they were doing this. Then I got a $... read more
Business response:
Dear Karen, We are so very sorry to hear that you had this unpleasant experience at the Baylor Frisco center. It is always our intention to treat our patients with care and respect, and we take your feedback very seriously. The Director of the Baylor Frisco center is looking into what happened and looking into your bill and will be in touch with you to see if she can help. Again, we are sorry, and we hope to get your issue resolved quickly. We wish you the best.
The worst experience ever. Do not go there. I was in so much pain with no wait time on the pain shot to kick in, they performed a very painful procedure! And didn't care! Stay away.
Business response:
Dear Laurie, We are so sorry to hear that your procedure was painful and that you felt our staff didn't care. We always try to treat all patients with care and sensitivity. The Director of the Baylor Frisco center would like to apologize to you personally and learn more about your experience so she can speak to her staff and ensure this does not happen again. If you are willing, please send us your contact information at feedback@solismammo.com. We wish you the best, and we hope to hear from you soon.
Very disappointed in this Solis Mammography in Frisco. I got a bill for $613.20 for my examen. This is the first time I'm paying for this examen Those people never told for a digital diagnostic will be a charge. Now they're billing me for it. Very rude when I called to clear this bill. Just because I signed the form. I signed those forms every year. This is stealing from patients. They need be sure patients be aware of the extra charges if they want to proceed with that or not!!!!
I had to do a breast biopsy & they told me that I have to do the contrast enhance mammogram (CEM) before the biopsy. As soon as they started the IV injection I passed out!! First of all, my breast cancer surgeon said that CEM was not required to do the biopsy & second of all, this is a trial procedure that they should inform the patients if they're willing to participate! Do NOT accept the contrast procedure if they offer; it is NOT a requirement for the breast biopsy!!
Business response:
Dear Anna, We apologize that you had this experience at our Frisco location. If you're willing, please send us an email at feedback@solismammo.com with your contact information, and the Center Director will give you a call to learn more. We appreciate you providing your feedback and hope to hear from you soon.
Went there today and had awful experience. I was in the room and about to have my mammogram and some lady that worked there started beating on the door. The girl who was doing my mammogram went to door with me half dressed and said you will need to go sit in waiting room. I ask why and she said the other tech needed to use the room. Really my time is as valuable as hers. What a joke. Worst experience I've ever had. Never again. Go somewhere else.
Today we have really bad experience with this office, My mother had an appointment there, doing few test. One month ago they call her for making an appointment, they confirmed the appointment by her email and she received remind about upcoming appointment. My mom don't have a car and don't drive and she has to do transportation appointment for going to Solis, so her coming back transportation appointment was around 12:30. When she arrived to Solis office, on the registration desk they told her I am Very sorry but we don't ac... read more
Frequently asked questions about Solis Mammography Frisco at Stonebriar
How is Solis Mammography Frisco at Stonebriar rated?
Solis Mammography Frisco at Stonebriar has a 4.2 star rating with 425 reviews.
When is Solis Mammography Frisco at Stonebriar open?
Solis Mammography Frisco at Stonebriar is open now. It will close at 4:30 p.m.