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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Not sure why I had to bring my car in three times to get Not sure why I had to bring my car in three times to get the front light fixed. Other than that it was fine.
Business response:
Hello AZIMMER149, Thank you for sharing your feedback. I’m truly sorry you had to make multiple trips to get your front light fixed—that’s not the experience we want for our guests. We appreciate your patience, and I’m glad to hear that everything else went smoothly. If there’s anything more we can do or if you have any concerns moving forward, please feel free to reach out. We’re here to help and make your next visit much easier. Calvin J. Service Director
I visited the dealership this past weekend. I visited the dealership this past weekend. The dealership show room is nice and they do have fast customer service. What they don't do is disclose all the costs for add-ons they install on their cars on the advertised web price. When negotiating price of a car I was interested in they added on windshield coverage, battery coverage, and door-guard fee. They were able to remove windshield & battery coverage but not the door-guard which was close to $900. I felt that if that was a ma... read more
The service on my car good, however, information on The service on my car good, however, information on charges for work done not good
Business response:
Thank you for your feedback. We’re glad to hear that the service on your car was good, and we appreciate you letting us know about your concerns regarding the explanation of charges. Clear communication is important to us, and your comments help us identify where we can improve. We value your business and hope to provide an even better experience next time.
Unfortunately, waited nearly 4 hrs for an oil change. Unfortunately, waited nearly 4 hrs for an oil change. No one seemed to care. There were openings for service for every timeslot on web site. Won’t be returning.
Business response:
Thank you for sharing your experience. We’re sorry to hear about the long wait for your oil change and understand how frustrating that must have been, especially when appointment availability seemed open online. Your feedback has been shared internally as we continue to evaluate our scheduling and service processes. We appreciate you taking the time to let us know.
I will not be doing future business with this dealership. I will not be doing future business with this dealership. Do not recommend! Horrible customer service!
Business response:
We’re sorry to hear that your experience didn’t meet your expectations. Providing respectful and helpful service is very important to us, and it’s disappointing to know you felt otherwise. Your feedback has been shared with our team, as it helps us identify areas for improvement. Thank you for taking the time to share your perspective.
I was in for 15K service and instructed the service I was in for 15K service and instructed the service advisor to not replace the air filter as i had recently done so. he stated that the filter was included with the service package and that he would add a note to tell the mechanic not to replace it and just put the new filter on the passenger seat. This never happened; the mechanic never read the note and replaced the filter anyway. Second issue was they were supposed to check the tire pressure per California regulations an... read more
Business response:
Thank you for sharing your detailed feedback. We’re sorry to hear about the issues you experienced with your service visit, including the air filter replacement and tire pressure checks, as well as the lack of follow-up from our team. We understand how these oversights can be frustrating and appreciate you bringing them to our attention. Your comments have been shared internally to help us evaluate our processes and communication.
Worst customer service ever. Worst customer service ever. The car had an immediate problem after purchase. It was then at the dealer nearly 2 months. In that time we received only 2 updates with the last one being we think your car will be ready tomorrow, and then we never heard from Kei again. Upon return it didn’t seem like the issue was fully resolved and there was a new rattling sound. Luckily in the time that the car was at the dealer we were able negotiate with Hyundai to buy back the car at the full cost we had paid f... read more
Business response:
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We take feedback like yours seriously and will share your comments with our team to review our communication and service processes. Thank you for taking the time to share your experience.
i was lied to from the service department when my first i was lied to from the service department when my first engine blew that I would be receiving a new engine.. I was told that multiple times. I am on engine number three. Not due to my fault. I will never buy another Hyundai. The last rebuilt engine you only gave me 30 days warranty… not acceptable.
Business response:
We’re very sorry to hear about your experience and understand your frustration. We take feedback like yours seriously and appreciate you sharing the details of what happened. Our team strives to provide clear communication and reliable service, and your comments will be shared internally to help us improve moving forward. Thank you for taking the time to provide your feedback.
Based on reviews, I had high hopes for this potential Based on reviews, I had high hopes for this potential transaction- but was met with disappointment. I reached out via cars.com and inquired about the advertised 2026 Venue SEL for just over 21k. In the listing, it states one needs to be part of the loyalty program and finance through the dealership to receive the discounted rate. The interior and exterior colors matched my search and I liked the idea of a phone charger (new in 2026 models). Olivia responded to my inquiry ... read more
Business response:
Thank you for taking the time to share your experience. We’re very sorry to hear that your interaction with our team did not meet your expectations. Clear and transparent communication is extremely important to us, and it’s clear that we fell short in providing the information you requested in a timely and straightforward manner. We apologize for any confusion caused by multiple contacts and for the frustration you experienced with pricing and financing details. Your feedback is valuable, and we will review our processes to ... read more
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.