This profile has been claimed by the business owner or representative.
South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Nice people working at the South Bay location. Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job.
Business response:
Thank you for sharing your feedback and for recognizing the nice people at our South Bay location as well as the quality and timely service on your car. We’re glad to hear you were satisfied with the work done. We’re sorry to see that your overall experience didn’t fully meet your expectations and only earned one star. If there’s anything specific we can do to improve or address any concerns, please feel free to reach out to us directly. We truly value your business and hope to have the opportunity to serve you better in the... read more
Hi. Hi. No one answers the phone. Hard to get a hold of anyone. Crappy service.
Business response:
We’re very sorry to hear about your experience and sincerely apologize for the difficulty you’ve had reaching us. This is not the level of service we strive to provide, and we truly appreciate your feedback. We will be discussing it at our next staff meeting so we can address the issue and provide better service.
The attitude of my sales rep after I got a bad car was The attitude of my sales rep after I got a bad car was very off putting and was not helpful to the situation
Business response:
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations, especially after encountering an issue with your vehicle. We understand how frustrating this must have been, and we sincerely apologize for any negative interaction with your sales rep. We take these concerns seriously and will be discussing at our next sales meeting so we are all better trained in the future.
Oil change tire rotation was simple, service person was Oil change tire rotation was simple, service person was fine with regards to this, completed quickly. However, I have had numerous instances while driving away from a stop where the transmission screeches VERY loudly and the drivetrain loses power for a few moments. I have several dash cam recordings of this dangerous event. Service dept aren’t concerned with this since they can’t repeat it in the shop. I sent an email to the service mgr as well with a couple of the sho... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve encountered with your vehicle and the lack of response from our service department. Your safety and satisfaction are extremely important to us, and we regret that we haven’t fully addressed your concerns. We also apologize for the delay in responding to your email; this is not the standard of service we strive for. Regarding the pricing increase, please be assured that understand your frustration and consistently compare our prices against... read more
It took me four hours to get a oil change with no offer It took me four hours to get a oil change with no offer of transportation
Business response:
Thank you for your feedback, and we sincerely apologize for the extended wait time during your oil change. We understand how valuable your time is, and we regret that we didn't offer transportation options during your visit. Your comments are important to us, and we will review this internally to ensure a better experience moving forward. If you'd like to discuss this further, please don’t hesitate to reach out to us directly. We appreciate your patience and understanding.
I have problem with battery charging. I have problem with battery charging.after purchasing The car when was fully charged (100%) it showed 360 miles but in few months little by little showed to 240 miles. After I went to south west Hyundai they fixed the problem and went back to 360 miles. But after few days again went back to 260 miles I took the car again to same service place and again the same story happened Now after several months my IONIQ 6 after fully charging it drives only something between 260 to 280 miles . I do... read more
Business response:
We're sorry to hear about your experience with your IONIQ 6's battery range, and we understand how frustrating this must be. Driving conditions, weather, and use of regenerative braking could impact range, and we'd be happy to review any factors that may be contributing to the fluctuations. Please reach out to our service team directly so we can look into this further and work toward a resolution for you. Your satisfaction is important to us, and we appreciate the opportunity to assist you!
Took my Genesis in to have two recall repairs done. Took my Genesis in to have two recall repairs done. All was good until the next day the malfunction indicator lamp came on. Took my car back to the dealership to see what the problem was. Turns out when one of the items was installed it was installed incorrectly which caused a small leak in a pinched hose. I lost nearly three hours waiting for the repair. No apology no nothing for the inconvenience. Not happy about that. Prior to my recall appointment I received an email fr... read more
Business response:
We’re truly sorry to hear about your recent experience and apologize for the inconvenience you faced. It’s disappointing that the recall repair process didn’t go as smoothly as it should have, and we understand how frustrating it must have been to wait for additional repairs and not receive the service you expected. We’ll be sure to address these concerns with our team to improve our communication and service. Thank you for bringing this to our attention, and we hope we can earn back your trust moving forward.
No one would call or be called to tell us an update on No one would call or be called to tell us an update on our cars progress. Had to talk to the manager, who was hard to get too! Waited 15mins after paying just to pick up the keys when it was done.Talk about dropping the ball!
Business response:
We sincerely apologize for the lack of communication and the delays you experienced. This is certainly not the level of service we strive to provide, and we understand your frustration. We’ll be reviewing our processes to ensure better communication and timeliness moving forward. Thank you for bringing this to our attention, and we truly appreciate your patience.
It has been an extremely disappointing experience. It has been an extremely disappointing experience. It is a matter of getting a good car but still being taken advantage of. We bought a certified pre-owned used car. We received the representation of all that had been completed. They did not have a second FOB/key, which they indicated had been checked. They assured us they would order one for us. Three months later, we do not have an ETA, and when we do get a response, it is via email (not returning any calls) and to say, "I... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced regarding the missing key fob and the delays in communication. This is not the level of service we strive to provide, and we deeply regret falling short of your expectations.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.