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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Although the paperwork handed to me states tire rotation Although the paperwork handed to me states tire rotation which was not done. Weeks before the service the rear passenger tire needed a patch. The tire technician marked the tire, well that tire still was in the same location after service
Business response:
Thank you for sharing your feedback. We apologize for the oversight regarding the tire rotation and the patch. Your comments will be shared with our service team to ensure better attention to detail and accuracy in the future.
The service intake process was efficient once I had The service intake process was efficient once I had scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experienced frequent hold times and disconnections, and the reception staff was often unavailable to answer calls. Consequently, I sent multiple email requests due to the lack of phone communication, but I did not receive any follow-up regarding the status of my vehicle. After severa... read more
Business response:
Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced with scheduling, communication, and the pickup process. This is not the level of service we strive to provide, and we regret the frustration it caused. Your comments about the difficulty in reaching our team and the lack of follow-up are especially concerning, and we will be addressing these issues with our staff to prevent them from happening again. We value your business and appreciate you bringing this to our attention ... read more
Would not give discount as I always receive for the past Would not give discount as I always receive for the past 7 years, unwilling to check. Printed an inspection with wrong data and unwilling to explain and investigate. Overall, not willing to discuss for another minute.
Business response:
Thank you for taking the time to share your feedback. We truly value your loyalty over the past seven years and regret to hear about your recent experience. We always strive to provide clear communication and consistent service, and it’s concerning to know that we fell short during your visit. We appreciate your long-standing trust and hope to have the opportunity to better serve you in the future.
This dealership damaged my rim when they changed the tire This dealership damaged my rim when they changed the tire on my 2012 Azara, and Mr. Kim was of litter of no help in get the damage fixed.
Business response:
We’re very sorry to hear about your experience and the concern regarding your vehicle’s rim. That’s certainly not the level of service we aim to provide, and we understand how frustrating this must have been. We’d like the opportunity to review the situation further. Please reach out to our management team directly at your earliest convenience so we can address this matter.
My appointment was scheduled for 10:30am, they did not My appointment was scheduled for 10:30am, they did not take my car in until after 2pm. Evidently they are scheduling more appointments than they can handle. The facilities are fine, plenty of snacks and water/coffee. Everyone was friendly.
Business response:
Thank you for sharing your experience. We’re glad to hear you found our facilities comfortable and our team friendly, but we’re sorry for the long wait and the scheduling issue you encountered. We understand your time is valuable, and we’ll review our appointment process to better manage timing and improve the experience for our customers.
Still waiting for quotes for service. Still waiting for quotes for service. Asked 4 different times and also asked in person. Still not getting response.
I was extremely disappointed this time. I was extremely disappointed this time. 1. There was no Korean language support. 2. I paid over $500 twice for unnecessary fees. 3. This was done without any proper explanation.
Waiting on a part. Waiting on a part. No one has called even though it has come in. Bad customer service
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the inconvenience it's caused. You should never have to follow up on something we committed to. We'll look into this right away and make sure someone from our team contacts you promptly with an update. Your time and trust are important to us, and we’re committed to doing better.
I took my sonata for the 5th time to fix the indicator. I took my sonata for the 5th time to fix the indicator. Still not fixed.
Business response:
We're really sorry to hear that your issue still hasn’t been resolved after multiple visits. That’s not the experience we want for any of our customers, and we truly apologize for the inconvenience and frustration this has caused.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.