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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
We had a less than 1-start experience. We had a less than 1-start experience. We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service department was low on technicians, so they were not able to service the car. The service clerk was able to find a new appointment. When we brought the car back in, the technician broke one of the main fuses. Since they didn't have the part, they needed to keep the car since it wouldn't start without the fu... read more
Business response:
We are so sorry to hear about your frustrating experience with us and for any miscommunications along the way. This is not how we strive to do business and will be using your feedback in our continuing training with our staff. Thank you for letting us know.
Let me first say that I am grateful that my car was Let me first say that I am grateful that my car was fixed, everything was covered under warranty, and it is now running well. I also understand that I took my car in the Monday before the New Year's Day Holiday. But overall, I did not have a good experience and I know it could have been much better. The Service Center seemed understaffed and I hope they will be able to hire the staff they need. I wonder if more staff could have helped my experience. From the day I turned in... read more
Business response:
Thank you for reaching out about your experience and please know we understand your frustration. Our department was short-staffed due to a round of the flu over the holidays. Please know that we always strive to deliver an excellent service experience and we are truly sorry that we dropped the ball.
I am never one to write reviews, let alone a bad one. I am never one to write reviews, let alone a bad one. I came in requesting an oil consumption test under warranty. The process is time consuming which I have been totally understanding of. The oil consumption test started on 8/03/24. I was asked to drive 1000 miles and return for the oil to be checked. As expected, the oil was being consumed at an alarming rate and the car engine underwent subsequent combustion cleaning on 8/30/24. I was not able to pick up my car until 9... read more
Business response:
We're so sorry to hear about this experience and understand your frustration. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you shortly.
Problem wasn’t fixed and customer service is Problem wasn’t fixed and customer service is underwhelming and devoid of any professionalism. Blame should be solely put on management for not training employees properly.
Business response:
We appreciate you taking the time to post your feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please know, we've shared this feedback with our teams.
Poor guidance, poor service, overall poor. Poor guidance, poor service, overall poor. bad communication, they send you home even you have a check engine light on.
Business response:
Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.
I had the make an appointment just so the dealer could I had the make an appointment just so the dealer could inspect my car for a rattling noise on my tailgate. I knew that the dealer will need to place an order for the needed part. So I had to make a 2nd appointment for them to install the part, when I got there dealer told me that the part they order for my car they used on another car I now I will need to make a 3rd appointment
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. We understand your frustration and will be discussing this at our next staff meeting.
They won't fix an issue I've had with the car since day They won't fix an issue I've had with the car since day one. Service manager does not return my call.
Business response:
I'm very sorry to hear of your experience. I am looking into the matter now. Thank you for letting us know, we appreciate the feedback.
rude service team, didn't even wash my car, always did rude service team, didn't even wash my car, always did before. I will not be back after my lease is up.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.
Poor customer service in the service department. Poor customer service in the service department. Nobody answers the phones or calls back. There's never a loaner car available even though your car is stuck there for weeks if not longer. Love the car, hate the service department at the dealership.
Business response:
Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.