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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Oscar and Jim were in such a rush to get the IONIQ over Oscar and Jim were in such a rush to get the IONIQ over to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t set up an account to start making my monthly payments. I had to come in again to re-sign the papers, and Jim assured me I could make my second monthly payment with him and he would make sure it would go through. I did not appreciate having to go back in to do this and ... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the frustrations and inconveniences you encountered during your purchase and payment process. We’re glad that Mac and Bridget were able to step in and assist, but we understand that the repeated miscommunications and delays were frustrating and far from the experience we aim to provide. Your feedback is important, and we’ll be reviewing these issues internally to help improve communication and follow-through for all of our guests. We truly appreciate you takin... read more
Why would you force someone to add a comment. Why would you force someone to add a comment. I would rate this "Your Review" as very, very poor.
Business response:
We’re sorry to hear about your frustration and appreciate your honesty. Your feedback is important, and we’ll take it into consideration to improve the review process and make it more user-friendly. Thank you for sharing your thoughts.
Went in for complementary hyundai new car maintenance. Went in for complementary hyundai new car maintenance. Waited a bit over an hour for oil change and multi point inspection. Did not get a free car wash any of the 3 times I came to this location for maintenance. No reason to pick this service center over any other.
Business response:
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate you sharing these details. We’ll review the wait times and the complimentary services you mentioned to see how we can improve. Your input helps us provide better service in the future.
Service Department needs to contact/update customers on Service Department needs to contact/update customers on their car status. I felt like I was getting the run around! Calling Wait time and dropped calls was terrible! Asked twice for replaced parts but did not receive them. I was charged twice for parts that were ordered -thank goodness I noticed it on the paperwork! I will not be going back to this dealership for service!
Business response:
Thank you for taking the time to share your experience. We’re very sorry to hear about the communication issues and billing concerns you encountered, that’s not the level of service we aim to provide. Your feedback is important, and we’ll be reviewing this with our team to address the issues you mentioned. We appreciate your honesty and the opportunity to learn from your experience.
Slow to respond when you drive up for appointment happen Slow to respond when you drive up for appointment happen twice.waited at least average 7 minutes before going inside. Only offer salty snacks nothing sweet. Wait time long with no updates didn't receive eta on arrival. After 3 hours and 30 mins found out for myself
Business response:
Thank you for sharing your feedback. We apologize for the long wait and lack of communication during your visit, that’s not the experience we want for our guests. Your comments help us identify where we can improve, from our check-in process to providing better updates and refreshment options. We appreciate you bringing this to our attention and will share your input with our team to ensure a smoother experience next time.
Very disappointed with my last service visit. Very disappointed with my last service visit. I wish I was told ahead of time that I was going to be charged $200 for a diagnostic evaluation even if I chose Not to go thru with the services because they were too expensive for me.
Business response:
We’re sorry to hear about your experience and understand your frustration. Our goal is always to provide clear information about any charges upfront, and we regret that this was not your experience. We appreciate your feedback and will use it to improve how we communicate with our customers. Thank you for bringing this to our attention.
Long wait times which is understandable due to high Long wait times which is understandable due to high demand but employees seemed annoyed when asked for help. It took 3 trips to the dealer to finish deal. First night was showed cars but then was told someone else would come help as initial person helping us had to go but no one ever came so we left. Made appointment and came back on another date, when I returned I was there for about 3 hours only to be told car I was being sold couldn’t be found and I would have to come ba... read more
Business response:
Thank you for sharing your detailed feedback. We understand how frustrating multiple trips and long wait times can be, and we’re glad to hear that Omar made a positive impression during your visits. We appreciate you taking the time to outline your experience and your perspective on the process.
The details of the vehicle were not accurate and falsely The details of the vehicle were not accurate and falsely presented initially. It wasn’t until I showed to purchase the vehicle the correct information was finally presented. The manager did not want to address this issue with me directly initially. The experience could have been better.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that the details of the vehicle were not presented as clearly as they should have been, and that your concerns were not addressed right away. We understand how frustrating that must have been and regret that your experience did not meet expectations. We appreciate your honesty, as it helps us improve communication and transparency with our customers. If you’d like to discuss this further, please don’t hesitate to reach out to us directly. We’d value the chance to addre... read more
Our salesperson Ryan was super helpful and informative. Our salesperson Ryan was super helpful and informative. Unfortunately, the car we bought has an issue already that South Bay Hyundai has failed to resolve. Now I am driving around in the hottest part of the year with a brand new car with no air conditioning. Seems quality control is bad, and the service department is even worse.
Business response:
We’re very sorry to hear about your experience and the inconvenience you’ve had with your new vehicle. While we’re glad Ryan was able to assist you during the sales process, it’s disappointing to learn that your air conditioning issue has not been resolved promptly—especially during this hot time of year. This is not the level of service we strive to provide. Someone will be reaching out to you shortly to ensure your vehicle is taken care of as quickly as possible. Your comfort and satisfaction are very important to us, and ... read more
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.