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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
On time and done right. Nestor my Service Consultant was great.
Business response:
We are delighted to hear that your service experience was completed punctually and met your expectations. It's wonderful to know that your service consultant provided excellent assistance throughout your visit. Your positive feedback about the timely and quality service means a great deal to our team. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you.
Major maintenance took 3 days so received a loaner car. Great phone communication. Nice breakfast snacks and coffee. Service technician explained the work to be done before and after service. The estimated price was close to final price. Nice car wash
Business response:
We are grateful for your wonderful feedback about your recent service experience with us. It's fantastic to hear that our team provided excellent communication throughout the three-day maintenance process and that the loaner vehicle met your needs during that time. We're pleased that you enjoyed the breakfast offerings and coffee we provide for our customers. Your comments about our service technician taking the time to thoroughly explain the work both before and after completion truly highlight our commitment to transparenc... read more
All of the staff was warm, knowledgeable and listened carefully to us. The trade-in and buying experiences were explained well. All questions were respectfully answered. We were very satisfied with the process.
Business response:
We are overjoyed to hear about your positive experience with our team. It means so much to know that our staff provided you with the warm and knowledgeable service you deserved. We understand how important it is to feel heard during the car buying process, and we're pleased that we took the time to listen carefully to your needs. We're thrilled that both the trade-in process and your purchase were clearly explained and that all your questions were answered with the respect you deserve. Your satisfaction with the entire proce... read more
Had a wheel bearing going bad. Service Writer Cruz handled everything perfectly, explaining the process of getting approval from Lexus to replace bearing. Notified us immediately when approval came, and monitored the replacement thrughout. Great handling by the dealer and Mr. Cruz!
Business response:
Thank you for your review! We're thrilled to hear about your positive experience with the wheel bearing replacement service. It's wonderful that Cruz took care of everything so well, walking you through the approval process and keeping you informed every step of the way. We truly value customers who recognize the dedication our team puts into monitoring repairs and ensuring everything is handled properly. Your feedback about the excellent service you received means a great deal to us. We're grateful for your trust in our tea... read more
Was informed along the way of the service. Friendly, attentive workers and a clean facility.
Business response:
Thank you for your review! We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that our staff kept you well-informed throughout the entire process and that you found them to be both friendly and attentive. We take great pride in maintaining a clean and welcoming environment for all our guests, so your recognition of our facility means a great deal to us. Your feedback reinforces our commitment to providing exceptional service, and we truly appreciate you taking the ... read more
Great service. Timely updates and a video of what was done and suggested repairs.
Business response:
Thank you for sharing your positive experience with our service team. We are delighted to hear that you found our service excellent and appreciated the prompt communication throughout your visit. It's wonderful to know that the video documentation of the work completed and repair recommendations was helpful to you. Your feedback about our timely updates reinforces our commitment to keeping our customers well-informed every step of the way. We truly value your trust and look forward to continuing to provide you with the excep... read more
Lexus in Mission Viejo isn't luxury; they are okay. They need to have better service at your car wash (it's always a 7), open your door for you, better customer service, offer water, walk you into the waiting room, and act faster. It's not like my service at Mercedes, when I had them. They were upbeat, professional, and treated you like family, no matter what the questions or problems. Always subject a loaner car, coffee etc...
Business response:
We acknowledge your feedback about your service experience. We recognize these luxury touches are important and value your honest perspective as we consistently work to improve our guest experience. Please contact Roy Tunno, our Fixed Operations Director, at 949-347-3500 if you wish to share more details about your visit.
Service advisor Scott took very good care of me. Car was ready when promised.
Business response:
We are pleased to hear about your positive experience with our service team. Your satisfaction with the service you received means a great deal to us at South County Lexus. We truly value having you as a customer and appreciate you taking the time to share your experience.
Alex Cruz was a wonder service rep. He was very patient and helpful. I am so glad I found him! Carole Stavert
Business response:
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Alex provided you with such patient and helpful service. It means so much to us when customers recognize the dedication our team members bring to their work. We're delighted that you found exactly what you were looking for and that Alex made your visit a positive one. Your kind words truly make our day, and we look forward to continuing to serve you in the future.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,027 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.