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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
friendly, professional and organized
Business response:
Thank you for your review! We are delighted to hear about your positive experience with our team. Your comments about our welcoming approach, expertise, and well-structured processes truly mean a lot to us at South County Lexus. It sounds like our team made a great impression during your visit, and we appreciate you taking the time to share your thoughts. We look forward to continuing to serve you with the same level of excellence in the future.
My service is always top notch at Lexus! RGD and his team always are great to work with- welcoming, helpful, honest, and efficient. They are a team I can trust and take fantastic care of my car. Thank you!
Business response:
We are excited to hear about your consistently outstanding experience with our service team! It's wonderful to know that our team provides you with such welcoming and efficient care every time you visit. Thank you for taking the time to share your positive experience with South County Lexus!
Always great service advisors and easy to get an appointment.
Business response:
We greatly appreciate your kind words about our service team and the convenience of scheduling with us. It's wonderful to hear that our advisors have consistently provided you with excellent care and that the appointment process works well for your needs. Your positive experience means a great deal to our team at South County Lexus, and we're honored to serve you as a valued customer. We look forward to continuing to provide you with the same high level of service in the future.
Gil, my service rep told me he was new yet he was very prompt and detailed. However, it appeared to me on two separate visits that he was unknown and unsupported by others in the service department. Gil gave me the keys to my assigned rental car and said someone would bring the car around. That didn't happen. I had to find someone who would actually listen to me to finally get the car. My salesperson Katie was also very helpful but overall there seemed to be a lot of employees standing around not even being courteous. Totall... read more
Business response:
Thank you for sharing your experience and for recognizing Gil and Katie for their efforts. We're glad to hear they were helpful, prompt, and detailed in assisting you. That said, we are very sorry for the lack of coordination you encountered with your loaner vehicle and the perception of limited support within our service team during your visit. What you described is not the standard we expect and we would like to speak with you regarding your experience to get some additional information so we can address your concerns. Ple... read more
They are helping me right away, they cleaned my car, everything is in good condition, and I am happy with it.
Business response:
Thank you for your wonderful feedback! It's fantastic to hear that our team provided you with prompt assistance and that you're pleased with the condition of your vehicle. We take great pride in ensuring every car receives thorough attention, including our complimentary cleaning service. Your satisfaction with the overall experience truly means the world to us at South County Lexus. We appreciate you choosing us for your automotive needs and look forward to continuing to provide you with exceptional service.
Great staff and technicians.
Business response:
We are delighted to hear about your positive experience with our team. Your recognition of our staff and technicians means a great deal to us. We work hard to maintain the highest standards of service and expertise, and it's wonderful to know that our commitment to excellence made a difference during your visit. Thank you for taking the time to share your feedback with South County Lexus.
Problem with sensors was resolved. I was given a loaner while the repairs were being made.
Business response:
We are glad to hear that your sensor issue was successfully taken care of and that our loaner vehicle service made the repair process more convenient for you. Your satisfaction with both the technical resolution and the support we provided during your visit means a great deal to our team at South County Lexus.
Excellent service by a very professional staff. We've been clients at South County Lexus for over 20 years.
Business response:
Thank you for sharing your wonderful feedback about your experience with our team. It means so much to hear that you found our staff to be professional and that the service exceeded your expectations. Your loyalty as a client for more than two decades is truly valued, and we are honored to have earned your trust over all these years. We look forward to continuing to provide you with the exceptional service you deserve.
Excellent service as always. Service advisor RGD is outstanding.
Business response:
We are excited to hear about your consistently positive experiences. Your recognition of the outstanding support you receive from your service advisor means so much to our team. We truly value customers like you who take the time to share their feedback about the quality care they receive. Your loyalty and trust in our service department is something we never take for granted, and we look forward to continuing to provide you with the excellent experience you deserve.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,316 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.