This profile has been claimed by the business owner or representative.
South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The car always runs great after their service and their detailing is the best we have seen
Business response:
Thank you for your wonderful feedback! We're thrilled that your vehicle runs great after our service and that you're impressed with our detailing work. Your satisfaction means everything to our team at South County Lexus. We appreciate your trust and positive review!
drop off for service was a little confusing in the afternoon, but my sales guy came and kept me company and made sure everything was done.
Business response:
We sincerely value your feedback and are delighted to hear about your positive experience with us. While we understand the service drop-off process in the afternoon presented some initial confusion, we are thrilled that your sales representative stepped in to provide personal attention and ensure everything went smoothly for you. Having team members who go above and beyond to keep our customers comfortable and well-cared for is exactly what we strive for at South County Lexus. Your experience highlights the dedication our st... read more
The people were professional, friendly, and respected my time. They explained everything that was going to be done, and afterwards, what was done. The vehicle was done earlier than the estimated time.
Business response:
We are thrilled to hear about your positive experience with our service team. Your feedback about our staff being professional and friendly while respecting your valuable time means so much to us. Your satisfaction with your experience is exactly what we strive for, and we truly appreciate you taking the time to share your thoughts with South County Lexus.
Great service . Hassan great job
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your recognition of Hassan's excellent work means so much to us. We take pride in delivering exceptional service to every customer, and it's truly rewarding to know that we met your expectations. Your positive feedback motivates our entire team to continue providing the quality service our customers deserve.
Very thorough service. Nice service rep. Provided a loaner when service ran longer than anticipated.
Business response:
Thank you for your wonderful feedback about your recent service experience. We're delighted to hear that you found our service comprehensive and that your service representative made such a positive impression. It's wonderful to know that we were able to provide you with a loaner vehicle when your service took longer than expected - ensuring your convenience is always a priority for us at South County Lexus. Your experience reflects exactly what we strive to deliver, and we truly appreciate you taking the time to share these... read more
Hassan Sarim was recommended to us by another customer of his and South County Lexus and I have to say we have never had such a pleasant experience having a car serviced anywhere. We didn't know what to expect since the car was purchased in AZ but everything was wonderful. Hassan patiently explained the D4 gear to my husband who has dementia and who kept telling me I needed it to go downhill. Hassan also recommended an excellent French bakery across the street while we waited. Thank you
Business response:
We are ecstatic to hear about your wonderful service experience with us. It sounds like you received exceptional care despite your vehicle being purchased out of state, which speaks to our commitment to serving all customers with the same high standards. We're delighted that our team member took the time to patiently explain the vehicle's features and made the experience comfortable for both you and your husband. It's heartwarming to know that you felt so well cared for, and we appreciate you sharing how the personal recomme... read more
My service rep RGD is consistently wonderful. He does a great job of communicating and following through.
Business response:
We are absolutely thrilled to hear about your positive experience with your service representative. It's wonderful to know that you consistently receive excellent communication and reliable follow-through during your visits. Your feedback about the outstanding service you receive means so much to our team at South County Lexus. We truly appreciate you taking the time to share your experience and look forward to continuing to provide you with the exceptional service you deserve.
Outstanding customer service!
Business response:
We are ecstatic to hear about your wonderful experience with our team! Your feedback about the exceptional service you received truly means the world to us. We take great pride in providing each customer with the outstanding care they deserve, and knowing that we exceeded your expectations makes our day. Your satisfaction with your service experience is exactly what we strive for every single day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same lev... read more
The service was great and they try and get the vehicle serviced as soon as possible and tell you what you need to do on your next visit. I feel it is just a little steep on charges and only being able to use your credit card they charge an extra charge. They never used to do that.
Business response:
We are grateful for your positive feedback about our service team and their commitment to getting your vehicle serviced promptly. It means a lot to hear that we effectively communicate upcoming maintenance needs during your visits. We understand your concerns about the pricing and the additional credit card processing fee. Your honest feedback about these changes helps us better understand how our policies affect valued customers like yourself. We truly appreciate your continued trust for your service needs.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,027 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.