This profile has been claimed by the business owner or representative.
South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Dent was repaired properly. However, marks if oil left in the car seat and dashboard and car interior is dusty.
Business response:
We are unable to identify you by this screenname but we would like the opportunity to speak with you to get some additional information so we can address your concerns. Please contact Michael Morin, our Service Director, at 949-359-4645 at your earliest convenience.
I dont like to receiving these surveys
Business response:
Thank you for the 5 stars.
It cost too much for 2 tires! Over 500$!!!
Business response:
We attempt to be competitive with our pricing and apologize for inconvenience this may have caused you. Please reach out to Drew Jacobson, our Director of Fixed Operations, at 949-359-4645 to discuss what we can do to help.
Repair cost are very high! Will not bring car back for servicing.
Business response:
We make a great deal in making sure our pricing is competitive. Feel free to take a look at our service specials we update regularly https://www.southcountylexus.com/service/service-specials.htm
You have the wrong car! I'm driving an IS F-SPORT.
Business response:
Thank you for letting us know!
This is the second time my car was damaged while in their care.
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to Drew Jacobson, our Director of Fixed Operations, at 949-359-4645.
Very disappointing. 60k service at $1300+ for fluid changes and spark plugs and the car came back with a warning light. Took the car back and got excuses about coincidence and some additional charge (which I didn't have the service). I've been using this Lexus dealership since 2015 but I won't be back. Poor customer service and a real lack of caring about customer satisfaction. I'll vote with my dollars and go just about anywhere else.
Business response:
We appreciate that you trust us enough to work on your vehicle. We want to provide very customer with a 5-star experience so we would like the opportunity to speak with you to get additional details regarding your visit. We are unable to identify you by this screenname so please reach out to Drew Jacobson, our Director of Fixed Operations, at 949-359-4645 to discuss what we can do to help.
Poor communication . Everytime I have to call to get updates. Promised me some paperworks and its more than 3 weeks no news
Business response:
We always appreciate feedback from our customers but we believe you may have intended this review for a BMW dealership, we are a Lexus dealer. While we do sell pre-owned BMWs we dont carry 2022 models. If you visited us for another reason and this is related to our dealership please reach out to Drew Jacobson, our Director of Fixed Operations, at 949-359-4645 and we will be happy to help.
Horrible customer service. No help at all and left completely dissatisfied. Been a lexus owner for 8 years and left a very bad taste in my mouth. Brand new tire had a blowout in the first 2 weeks of purchasing my new lexus. No new tire available No discount offered No empathy no care at all. Disappointed
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact Gina Neumeyer, our General Sales Manager, at 949-359-4645.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.