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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
South County Lexus was a disappointment. They increased the price of the vehicle by $2,000 the night before my appointment. When I inquired, one staff person said the Internet Sales Manager increased it for the weekend and another said they change the prices based on market conditions. When I arrived, they tried to convince me that the original (high) price was now the best deal. Other Lexus dealers decreased their prices on the same weekend. Also, once I arrived, the sales staff seemed ambivalent towards guests. I did not e... read more
Business response:
We aim for fair, competitive and upfront pricing on our vehicles. We appreciate you taking the time to speak with our General Sales Manager Gina Neumeyer and are pleased you were able to find a Lexus that worked for you. If you have any additional questions or concerns, please feel free to reach out to Gina again at 949-359-4645.
Started off good with communication, Made an appointment to see and test drive car and 5 minutes before appointment I get a text saying a walk on is looking at car now so I walk up and start looking at car and the walk on goes straight in and buys the car, I drove 45 minutes with an appointment so I was not a happy camper.
Business response:
I am sorry to hear that you didn't have a more positive experience. It is never our intention to inconvenience our guests, so it is disappointing that we fell short of our high expectations during your visit. I understand your frustration, but if there is anything I can do to assist you, please don't hesitate to give me a call. Thank you, Gina Neumeyer - General Sales Manager - 949-359-4645
They deal with you as they are doing a favor for you looks like they pay for your can not you
Asked about a particular vehicle. Had to make an appointment to see it . I made appointment for next morning when they opened . Received a phone call that night . They said vehicle sold . I called dealership back they said that it was still in stock . I asked them to double check . They responded that is was still there . So I decided to drive 20 miles to see the car only to find out that the person I had the appointment with was not coming in to work . She had an emergency. No problem stuff happens . I was greeted by anothe... read more
Business response:
Damon, our goal is to always deliver great customer service and transparency. We apologize that one of our team members gave you mixed communication on the vehicle you were interested in. Once a vehicle is sold it must go thru a series of systems for it to be completely removed from our website and files. Were sorry to hear we were not able to match you with a vehicle but happy to hear you were able to find another. If you have any questions or additional concerns our team is happy to help. Just contact Gina Neumeyer, Genera... read more
Pretty dismal experience with auto-generated robo-responses. Not good but nothing worthwhile, either. I've had better conversations with Nigerian Princes.
Business response:
Xiong, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest convenience, please contact Gina Neumeyer, our General Sales Manager, at 949-359-4645.
The former Park Place now South County Lexus should have a pedigree befitting of its clientele. Instead, they exhibit the stereotypical scam dealership behaviors and preys on their well-to-do clients who aren't concerned about anything but status and are willing to overpay out of laziness and disregard for their accomplishments that allows them to spend twice as much as the equally reliable Toyota products that Lexus is based off of. Fortunately for you, we live in the middle of a mega-market and there are many alternatives ... read more
My worst experience with a dealer ever! This might be fine for you if you have excess cash to burn, but when I went to purchase a used vehicle, their data analytics to determine the selling price is way off. A used Honda went from an original listed price of $21K to $23K 30 days later. How does this happen? Supply and demand. The price of goods is what people are willing to pay. I can't afford to waste my money by paying overpriced values for their vehicles.
Business response:
Richard, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Brent Adkisson, General Manager at 833-967-0021.
bad Atitude not responding my emailprovide me wrong information you guys sucks
Business response:
Vincent, we strive for excellent customer service, and we are sorry you did not get that impression. We would like to speak with you to get some additional information regarding your visit so we may address your concerns. At your earliest convenience, please contact Gina Neumeyer, our General Sales Manager, at 949-359-4645.
Took my car in as a service needed light had gone on on my dash upon starting. Even was thorough, professional, and kind. I just was not expecting to have to pay $1,000 for a car with 40,000 miles on it. I wish the little regularly scheduled maintenances were covered under warranty. $1,000 is pretty steep for what all I had done.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.