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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Ice experience, but cost way too much :-(
I had An appointment confirmed for June 1 atAM with a friend for a scheduled test drive, only to be told the vehicle might have been sold. As we waited I noticed someone with a battery jump pack and jokingly suggested the cars needed jump-starting before being sold. After purchasing my car and driving home, it wouldn't start when I tried to move it. A message indicated a low battery, and AAA diagnosed it as defective, just two hours after my purchase. Three attempts for a resolution ignored.
The service itself was very good, but I don't like the new set-up for waiting guests. There used to be tables and chairs where people could do work while they waited for their cars. Those tables and chairs are gone, and looks like more couches have been added. I probably had to wait about 2 hours for my car (I got their a bit early, not a big deal), and had to try and work on the couch - I saw two other persons with their laptops out trying to balance them on the arm rest as well.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
They normally do a great job, but said they are unable to install CarPlay in our car . It's hard to believe they cannot upgrade a $65,000 car to use CarPlay ? What kind of software are they using ? Extremely disappointed.
Business response:
We'd like to investigate this. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
The service was excellent and Scott Monge has always been top notch. The new problem is that management has started to bring the finished cars to a line upfront. If I'm not out there instantly, then the car is pulled around again. My car was started no less than 5 times while I was investigating future service needs. This new procedure is not an improvement but an annoyance. It should go back to the previous method of just parking finished cars and let the customer go to his car when finished.
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
Difficult communication and a frustrating post-purchase experience make this dealership hard for me to recommend to friends and family.
Business response:
We apologize for any miscommunication with our team, we'd like the opportunity to assist where we can. At your earliest convenience, please contact Jeff Helton, Sales Manager, at 493-347-3400 to discuss this further.
I was pressured into a lease of a 2023 RZ with multiple discounts. I was given no instructions on how to operate the charging of the car, where the electrical wire even was, how to charge it and options on the charging. Brought it back in less than 20 hours and had driven less than 20 miles. The dealership was uncooperative with my plight even after a 30 year history of buying & leasing Lexus cars. Beware they are trying to get rid of these EVs that hold less than 180 miles on a charge.
Business response:
Please out to Jeff Helton, our Sales Manager, at 493-347-3400 at your earliest availability.
I was told there would be a carwash and vacuuming as part of the service. It didn't seem like that happened
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Service advisor didn't provide detail breakdown of car issues and cost to fix it. Was just a given a quick verbal advisement of car issues. I also didn't get a check list of services performed by the technician like I used to before. For the money I paid for oil change and lack of service, I am better off going to a local mechanic shop. Disappointing.
Business response:
We're a bit confused by this as it is procedure to relay our inspection report, recommendations, as well as a physical or digital copy of that report. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.