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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
We had a choice of buying tires at American Tire, right down the street or at Lexus last month. The tire pressure signal went on and the tire pressure was a little off. I had my wife go in to balance the PSI and the guy said we dont need to even if the lite is on. I now wish I would have bought tires at American Tire. Other than that Lexus is a 10! Fantastic service!
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
I was very disappointed with how the service turned out. I received my paperwork from the dealer when I picked up my car. They told me my battery was fine, 2 days later I had to replace my battery. Adjusted my brakes, now they squeak when I drive my car first thing in the morning. Wont be going back and totally overpriced
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
Don't think you want to hear.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645
Please take the registration off the service I have already updated the registration in April... Thank you Barbara
Business response:
Thank you for your positive feedback!
I took the vehicle for inspection of notification on the panel of a malfunction in the 'air bag system". I DISCLOSED TO THE SERVICE PERSON DURING OUR DISCUSSION THAT THE CAR HAS BEEN IN IN AN ACCIDENT (A HIT ON THE REAR END OF MY CAR) ON APRIL 21, 2022. THE NOTIFICATION FIRST APPEARED APPROXIMATELY 2 WEEKS PRIOR TO THIS VISIT - APPROXIMATELY 4 MONTHS SINCE THE ACCIDENT. IMMEDIATELY THE CONCLUSION WAS REACHED BY THE SERVICE PERSON THAT MY WARRANTY WILL NOT PAY FOR THE REPAIR. IN MY OPINION SUCH CONCLUSION WAS NOT CORRECT IN T... read more
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
Price of brake pad installation is not worth a $1,000.00 paid and did not fully inspect braking system. Personally had to replace the rotors due to shimmy during braking.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
I already completed this surgery but keep getting reminders. I previously said that overall my service and service rep were fine with the exception that my loaner car was very dirty inside and had to be vacuumed before I could drive it. When my personal auto was finished, it was dirty inside and my service rep had to detail it himself. Additionally, the outside of the car didnt have a good washing and there were several pollen and bird droppings on it. I had to clean the exterior myself.
Business response:
Thank you for your feedback!
All went fine but they dont know much abt Tesla owner transfer and we had to call multiple time to get the transfer done from previous owner. They have added back name plate of Lexus and that destroyed the black plate and Tesla ordered a replacement and that costed us unnecessarily.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
Not a pleasant experience at all. Right after the service (a few hours after), my windshield cracked. I am still driving the car with cracked window for more than one month due to short of glass. What can I say?
Business response:
We strive to provide all of our customers with a 5-star experience so were disappointed to hear you feel this way. We understand how frustrating it is to have your windshield cracked we are doing our best with Lexus to expedite the delivery of a new one but its currently back ordered. Our team will make sure to keep you updated on the status of its arrival we would like to speak with you. Please contact Michael Morin, our Service Director, at 949-359-4645.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.