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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Lexus called me to let me know an ordered part had arrived. They scheduled me go in. It took them one hour to let me know they had ordered the wrong part. Waste of time.
Business response:
We apologize for any mistake on our part related to an ordered part. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
It was okay except they didnt clean inside my car after paying 450.00
Business response:
Thanks for taking the time to write a review. Please feel free to contact us at anytime with any further questions or inquiries regarding your service visit.
This is the third time I have been asked to give a review. I m Not answering any more surveys
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
I was permitted to & escorted to see the vehicle during the detailing process. I noticed there was a clear coat (thin plastic-like) protective cover over the hood & other areas of the vehicle that protected the paint when I initially inspected the vehicle. I was asked if I wanted to purchase it for another $5k. I said no because it was ALREADY ON THE VEHICLE when I saw & test drove it. I bought the it as-is, but you guys took it off by the time I came back to pick up my car. SHADY & UNETHICAL
Business response:
Hi Carlita, this is Houston Lustig and Im the Sales Manager. Please give me a call at your earliest convenience as we are a bit confused by your review. We provided you with a tonneau cover for the car, touch up paint and wheel repair as well as extending a courtesy hold on the vehicle for you for approximately 1 week which is not something we normally do. There is a paint protection sealant that we treat all of cars with during the detail process that has to be reapplied twice a year but there was never a clear bra on this ... read more
I asked to deactivate the oil change warning on the display. They told me they will do it. It is still popping up. I am disappointed.
Business response:
We would like to speak with you to investigate this further. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
Horrible. You lost a customer. I was a service advisor and a service manager in the past and this was just a bait and switch. Quick talking bull. Exactly why people dont take their vehicles to dealerships.
Business response:
Were disappointed to hear you werent satisfied with your service visit. Our technicians are highly trained to diagnose vehicles and provide manufacturer recommendations that corroborate their findings based on age/wear and tear. We want to address your concerns and gather more details of your appointment. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
Senior Service rep and mechanic did not do much or anything to find out what was wrong with my car . They didnt listen to what I told them as they asked questions that I had already explained. Went to another mechanic and got my car repaired
To whom it may concern, Take me off your email list.
i was very upset with the service. I expected better from Lexus and that is why I pay more to get my oil changed there. I told them I would be waiting in the waiting room for my car as I had other things to do for the day and wanted my car back asap. Later I noticed my car in the yard all clean and ready for me to check out. I went to the office to pay my bill and leave but was unable to do so as the person who checked me in was out to lunch and no one else could help me-a terrible setup
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.