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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Overpriced, Phony Prepaid Contract Maintenance signed at Finance when I purchase the car. Had to cancel after 3 months of not having my maintenance recorded and understand was not as promise all included services and parts.
The technician removed our cars radiator cover which has 14 pins to hold it in place breaking 10 out of the 14 and didn't even replace them. Could not find or fix the noise coming from the idler pulley, and the fan belt. Had to take the car back 2 weeks later to tell them what to replace. When we got the car back the second time at the shop I noticed a rattling coming from under the hood, when I got home they hadn't closed the hood of the car it was only closed to the safety part of the latch, once I opened the hood the tech... read more
Business response:
We're disappointed to hear this feedback and we'd like the opportunity to speak with you directly about this. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
They damaged my car and I talked to This manager actually general manager he promised me to take care of it, but nothing happened so far this is not what I was expecting from Lexus
Business response:
We take damage claims very seriously and we want to look into this directly with you. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
Over priced, and didn't do the service properly
Business response:
Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss any questions or concerns regarding your service appointment further.
My salesman was nice and pleasant but they are a non-negotiating dealer, but then you get sent into the office of the financial guy who really wants to sell you that warranty! I didnt really need a warranty and I said so and he pressured me and I ended up buying it. This is negotiation at its worst and I was disappointed in this dealership and for their negotiations, which they say, dont happen! Ha!
Business response:
We're disappointed to hear this feedback as we strive to be transparent as well as deliver excellent customer service. At your earliest convenience, please contact Jeff Helton, Sales Manager, at 493-347-3400 to discuss this further.
all of the staff were first class
Business response:
We appreciate your comments towards our staff and we want to understand how we could've made this a five star experience. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
Always trying to sell services that aren't needed.
Business response:
Our findings show that we recommended regular maintenance items such as engine air filter, brake fluid exchange, and transmission flush per wear and tear as well as mileage. We would be more than happy to go over this in depth with you, please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 at your earliest convenience.
This is not the same experience we have received in the past. We dropped our car off the evening before and were told it would be worked on first thing in the morning. By 3:00 in the afternoon the next day, we had heard nothing back from the service rep, so we called him. We were told we had a leak in the water pump and it would cost $3,000 to replace it. When we told him we would replace the water pump another time, he told us our car was ready to be picked up. When I asked why he didn't call earlier about the water pump he... read more
Business response:
Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 so we can address your concerns.
I didnt receive any service at all. My car insurance and Lexus service department could not agree on a rate for service. I am getting my car repaired and serviced at Lexus Newport Beach. I am quite disappointed as I have been a client of south county Lexus since 2012. Going forward, I be going to Lexus Newport Beaxh until my lease is up in August 2024x
Business response:
We're disappointed to hear we were not able to come to an agreement with your insurance. Feel free to reach out to our team for any further questions.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.