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Southwest Veterinary Hospital
- Veterinarians
- Bakersfield, CA
About this business
Location details
2905 Brundage Lane, Bakersfield, CA, 93304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have been going here for some time, I was not happy with the office,the doctors or their staff but it was close to my home. After more than a year and several visits I can tell you this, the focus is on money more than care. I have watched the staff try and up sell senior citizens flea meds. People who probably struggle to pay their own bills yet love their animals and make sure to get them to the doctor anyways. I have been treated rudely by the counter girls, they do not want to do anything but collect payment, in fac... read more
Business response:
First of all, thank you so much for taking time to share your thoughts with us. We truly desire and value our clients' feedback as we strive to continue to provide you and your pets with the best possible service and pet care. If I understand your complaint correctly, you are unhappy because when you came to pick up your pet following a procedure, our receptionist asked you to pay your bill before speaking with the doctor and seeing your pet. This is our protocol for several reasons, let me explain. When your pet has been ... read more
Do not use this vet! Staff is rude and does not care about your animals. I am a long time client for both my animals and this morning was turned away with an emergency. I have a very very sick puppy and is bleeding really bad. They refused to even look at him and even went as far as turning me away. They told me that I just need to take him to ER because they can see him right away .... let me add I was at the vet when they opened so it's not like it was late at night. Er wanted $2400 just to diagnose him. I could not deal w... read more
Business response:
From time to time, in the nature of doing business, we come across a situation that is difficult. This is an example of one of those cases where no matter what we do, we will be responding to an unhappy client. You were informed on the phone before coming down to our hospital that we were overbooked and that we could not treat your pet and you should take him straight to emergency. You did not listen and came down anyway and demanded to be seen. You were rude to our receptionists and to our lead technician. We made every ef... read more
I would like to share the horrific service we experienced at Southwest Veterinary Hospital. In the middle of the night, our yorkie, Charlie became violently ill throwing up and having severe diarrhea to the point he was bleeding from his rear end. Immediately this morning we took him to our neighborhood veterinary clinic, Southwest Veterinary Hospital, as we have take him and our cat numerous times over the course of the last five years. They said the were booked. I'm upset because they refused to triage him and determi... read more
Business response:
Since you are the partner of Jason T in the review below and talking about the same incident, I will refer to the reply we have made on Jason's complaint.
In response to your response to my review. This is not correct: "According to the receptionist notes on your conversation, an appointment the following morning was offered and was declined." I was not offered an appointment the following morning. I was told by the receptionist that your were fully booked when I asked if we could bring Mathew in the next morning. Your receptionist did not report her notes correctly.
Business response:
Thank you for your review. I have checked further into your visit notes and the notes from the phone conversation with our receptionist late in the day. Although I understand your frustrations, I feel I need to point out that due to the after hour obligations of our support staff, our hospital is only open during the daytime hours. We cannot provide the continued observation and emergency treatment through the evening and night time hours that an emergency hospital can provide. If Mathew was in distress, emergency would have... read more
Really bad customer service. Don't ask too many questions or they'll ban you from their office.
Horrible customer service , horrible communication , horrible compassion , horrible schedule management , just awful. Don't waste your time at this vet. My dog has seizures , I moved to Bakersfield last minute and only had a a day of medicine left for him , after calling this vet on a Saturday she assured me she would call me back and set up time for me to come in after she received fax from my vet in LA. No call back, and they are closed Sunday's. I call back on Monday to have my dog be seen and they are booked out until ... read more
Well, I called today to request a ballpark estimate on three specific procedures for my dog and they refused to give one unless I paid $50 for a visit. Since an estimate is pretty standard and several other vets are willing to work with me, I am going to one of them instead. The only good thing I can say is the receptionist who answered the phone was friendly.
I called 6/18/14 at 430 and spoke to Kelly who answered the phone. She was very nice and seemed friendly enough. I have been asking different places for rough estimates on cat declawing. This is the only place that was not able to give me an estimate. When asked why she stuttered and fumbled trying to come up with an excuse. She said "it varies." Then when asked what procedure they use for declawing she said she didn't know. You work at a vet and you can't go ask someone what procedures your doctors use? Horrible customer se... read more
Frequently asked questions about Southwest Veterinary Hospital
How is Southwest Veterinary Hospital rated?
Southwest Veterinary Hospital has a 4.6 star rating with 1,014 reviews.
When is Southwest Veterinary Hospital open?
Southwest Veterinary Hospital is open now. It will close at 5:30 p.m.