Southwest Veterinary Hospital

Jenna P. 

on Yelp

4 years ago

This is usually my go to office and I have been coming here for 9+ years but yesterday was a nightmare! The phone lines are always busy and almost impossible to get through. Get another phone line! You can afford it! I was trying to call for over 30 minutes to find out what was going on with my dog after getting a voicemail from the vet. I ended up just having to drive there to find out what was going on. I picked her up about 2 hours later get her home and notice she has a bleeding puncture wound on the top of your head! Th... read more

Jason B. 

on Yelp

4 years ago

For the love of goodness it's the 21st century. Add another phone line to your business. Every time I call the line is busy. When you do get through, you're put on hold for sometimes 10-15 minutes. Staff says they have to use their personal cell phones to make calls because there is only one phone line in and out of the building. Called early this week to get refill. Finally got someone to call me back three days later only to find out that there was no note of my dog needing a refill. I am going to look for another vet for... read more

Taya P. 

on Yelp

4 years ago

**Update: I was contacted by Southwest regarding this review, but wasn't in a position to talk. When I asked for a callback number, Julie instructed me to call the main number, which I'd already stated in the review was nearly impossible to get through on. That's how concerned they were to hear feedback. Took my review from 3 stars down to 2, and have found a new vet.** 

Matthew R. 

on Yelp

6 years ago

I am so disappointed. I have been taking my pets to this veterinarian hospital for over 20 years. My family recently acquired a stray dog that my school aged boys have grown quite attached too. We decided to keep him and name him Scout. We took him to Southwest today for his check up. Unfortunately, there was an accident on South bound 99 and we were 5 minutes late for a 3:30 appointment. The veterinarian on duty turned us away because we were late and she had other clients coming in. When I say 5 minutes. It's not an exagge... read more

Natalie S. 

on Yelp

7 years ago

I have no complaints about the staff or doctors. I do have issues with people who think it's okay to declaw a cat. If you can't handle their claws then you shouldn't have cats. Declawing to a cat is like ripping your finger off to the first knuckle. It's cruel and should not be done by any doctor. I have no more words for that. 

Laurel P. 

on Yelp

7 years ago

I brought my little dog in for severe itching about 2 was ago. I don't have a lot of money but 120$ later only for my poor dog having no relief at all. The allergist one of the vets there pretty much made me feel like if I don't pay 400$ to find out what Holly is allergic to she probably won't get any relief. I asked twice for a shot so she could get some much needed relief but she told me I had to try these pills for itching first. I never heard of them. They didn't work at all. They said I have to give it to her for two we... read more

K G. 

on Yelp

8 years ago

I have been going here for some time, I was not happy with the office,the doctors or their staff but it was close to my home. After more than a year and several visits I can tell you this, the focus is on money more than care. I have watched the staff try and up sell senior citizens flea meds. People who probably struggle to pay their own bills yet love their animals and make sure to get them to the doctor anyways. I have been treated rudely by the counter girls, they do not want to do anything but collect payment, in fac... read more

Jason T. 

on Yelp

8 years ago

Do not use this vet! Staff is rude and does not care about your animals. I am a long time client for both my animals and this morning was turned away with an emergency. I have a very very sick puppy and is bleeding really bad. They refused to even look at him and even went as far as turning me away. They told me that I just need to take him to ER because they can see him right away .... let me add I was at the vet when they opened so it's not like it was late at night. Er wanted $2400 just to diagnose him. I could not deal w... read more

Dusty M. 

on Yelp

8 years ago

I would like to share the horrific service we experienced at Southwest Veterinary Hospital. In the middle of the night, our yorkie, Charlie became violently ill throwing up and having severe diarrhea to the point he was bleeding from his rear end. Immediately this morning we took him to our neighborhood veterinary clinic, Southwest Veterinary Hospital, as we have take him and our cat numerous times over the course of the last five years. They said the were booked. I'm upset because they refused to triage him and determi... read more