This profile has been claimed by the business owner or representative.
Southwest Veterinary Hospital
- Veterinarians
- Bakersfield, CA
About this business
Location details
2905 Brundage Lane, Bakersfield, CA, 93304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Unfortunately we had a bad experience during my dogs visit on 7/1/21. My dog was going in for his booster vaccines, I alerted the receptionist that I was outside in spot 5 and that my dog was dog aggressive and 75lbs. She asked if I preferred to come with him for the visit, I said yes. She texted me back and said that I could come into the lobby and they would room us ASAP to keep him clear of other animals. We headed into the waiting room and waited from 3pm until 4pm when I finally started complaining, all while my 75lb do... read more
Business response:
Lacey, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
THIS POST IS MEANT TO BE A WARNING FOR THOSE OF YOU WHO WANT TO ENSURE YOUR ANIMALS ARE SEEN BY PROVIDERS WHO HAVE THEIR BEST INTEREST AT HEART! I usually do not use social media, but I am so upset about the treatment my precious cat received, that I created this Yelp account to warn others about willingly taking their fur babies to this veterinary hospital. I will start by saying bedside manner is highly lacking at this facility. While they might act like they are concerned by sending out a follow up email regarding service... read more
Terrible over priced Dr Love. My vets retired and this terrible Dr took over would never go there again
This is usually my go to office and I have been coming here for 9+ years but yesterday was a nightmare! The phone lines are always busy and almost impossible to get through. Get another phone line! You can afford it! I was trying to call for over 30 minutes to find out what was going on with my dog after getting a voicemail from the vet. I ended up just having to drive there to find out what was going on. I picked her up about 2 hours later get her home and notice she has a bleeding puncture wound on the top of your head! Th... read more
Business response:
Jenna, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
For the love of goodness it's the 21st century. Add another phone line to your business. Every time I call the line is busy. When you do get through, you're put on hold for sometimes 10-15 minutes. Staff says they have to use their personal cell phones to make calls because there is only one phone line in and out of the building. Called early this week to get refill. Finally got someone to call me back three days later only to find out that there was no note of my dog needing a refill. I am going to look for another vet for... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (661) 327-5719 and ask for the front desk manager if you would like to discuss the matter further.
**Update: I was contacted by Southwest regarding this review, but wasn't in a position to talk. When I asked for a callback number, Julie instructed me to call the main number, which I'd already stated in the review was nearly impossible to get through on. That's how concerned they were to hear feedback. Took my review from 3 stars down to 2, and have found a new vet.**
Business response:
Thank you so much for letting us know about your frustrating experience. We are working hard during this time to keep our clients and staff safe while providing high quality veterinary care. In this case, we could have done better. Our hospital manager, Julie, will be reaching out to you to discuss your feedback and how we can improve your experience.
I am so disappointed. I have been taking my pets to this veterinarian hospital for over 20 years. My family recently acquired a stray dog that my school aged boys have grown quite attached too. We decided to keep him and name him Scout. We took him to Southwest today for his check up. Unfortunately, there was an accident on South bound 99 and we were 5 minutes late for a 3:30 appointment. The veterinarian on duty turned us away because we were late and she had other clients coming in. When I say 5 minutes. It's not an exagge... read more
Business response:
Matthew, we apologize for not exceeding your expectations. After entrusting us with the care of your beloved pets for so many years, we take your feedback very seriously. We would appreciate the opportunity to discuss your concerns further and kindly ask that you give us a call at your convenience.
I have no complaints about the staff or doctors. I do have issues with people who think it's okay to declaw a cat. If you can't handle their claws then you shouldn't have cats. Declawing to a cat is like ripping your finger off to the first knuckle. It's cruel and should not be done by any doctor. I have no more words for that.
I brought my little dog in for severe itching about 2 was ago. I don't have a lot of money but 120$ later only for my poor dog having no relief at all. The allergist one of the vets there pretty much made me feel like if I don't pay 400$ to find out what Holly is allergic to she probably won't get any relief. I asked twice for a shot so she could get some much needed relief but she told me I had to try these pills for itching first. I never heard of them. They didn't work at all. They said I have to give it to her for two we... read more
Business response:
Thank you for your review. We are the third veterinary hospital in the last year you have visited.The cortisone injection you had been given at the prior two hospitals for the past year, and which you indicated only provided a few days of relief, is unsafe for "Holly" to continue long-term. The treatment plan discussed with you is the safest, long term method of treating a chronic allergy when we do not know what is causing Holly's allergic reaction. We admit that allergy testing is expensive, but it can also be I vital tool... read more
Frequently asked questions about Southwest Veterinary Hospital
How is Southwest Veterinary Hospital rated?
Southwest Veterinary Hospital has a 4.6 star rating with 1,014 reviews.
When is Southwest Veterinary Hospital open?
Southwest Veterinary Hospital is open now. It will close at 5:30 p.m.